A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Useful links

• Elessi Documentation
• Nasatheme Support Portal
• Install Theme
• Import Demo
• Update Theme

What Does Support Cover?

Our support covers getting setup, trouble using any features, and any bug fixes that may arise. Unfortunately, we cannot provide support for customizations or 3rd party plugins.

What Is The Support Schedule?:

We try our best to monitor the forums around the clock, however, this is not always possible due to different timezones. We check tickets all throughout the day but reply times can be up to 24 hours Monday-Friday, and 24-48 over the weekend.

What Should I Do If I Have A Problem?

• Availability of the author to answer questions
Please make sure you are using the latest version of the product
• Check our Full Online Documentation for the answer to your question.
• If you can not find a solution, please open a ticket at our support system
• After register an account. You can open a ticket, please provide as clear as possible about the issue, we recommend you should take a screenshot about the issue, it will very helpful for us to check
• Be patient and we will get back to you soonest