119 comments found.
My client site is down (a whle), the problem is the plugin ‘Candor Framework’. Please update’ and help is with this error….
My client site is down (a whle), the problem is the plugin ‘Candor Framework’. Please update’ and help is with this error…
Please give use s solution
Still waiting for a reply ??? 
Hello, I purchased your theme but i have a problem with Revolution Slider can’t update it. Also i can’t import demo data maybe from Revolution Slider. I need to solve this issue ASAP. Because i already start working on the website and my client need to see it ASAP.
Hello. I want help installing your theme with all the test data, can you help me do this? Already have WordPress 5.6.1 installed on my server.
Thanks!
Ok so I managed to install the theme and install the required plugins, only issue now is I get an erro when trying to import the “Demo Data”
Can you help with this?
Get all these errors. [ERROR] Failed to import “2” (Media) [ERROR] Failed to import “Elevation-Blog-Post” (Media) [ERROR] Failed to import “girl-67694_1920” (Media) [ERROR] Failed to import “children-428909_1280” (Media) [ERROR] Failed to import “children-63175_1920” (Media) [ERROR] Failed to import “children-82272_1920” (Media) [ERROR] Failed to import “children-814886_1920” (Media) [ERROR] Failed to import “sea-1351559_1920” (Media) [ERROR] Failed to import “child-510604_1920” (Media) [ERROR] Failed to import “children-1008323_1920” (Media) [ERROR] Failed to import “child-817373_640” (Media) [ERROR] Failed to import “charity_water_presskit” (Media) [ERROR] Failed to import “ac-bg-1” (Media) [ERROR] Failed to import “3” (Media) [ERROR] Failed to import “2 (1)” (Media) [ERROR] Failed to import “5” (Media) [ERROR] Failed to import “4” (Media) [ERROR] Failed to import “6” (Media) [ERROR] Failed to import “5-1” (Media) [ERROR] Failed to import “6-1” (Media) [ERROR] Failed to import “8-1” (Media) [ERROR] Failed to import “1” (Media) [ERROR] Failed to import “4 (1)” (Media) [ERROR] Failed to import “2 (2)” (Media) [ERROR] Failed to import “3-1” (Media) [ERROR] Failed to import “2-1” (Media) [ERROR] Failed to import “1-3” (Media) [ERROR] Failed to import “3-3” (Media) [ERROR] Failed to import “difference” (Media) [ERROR] Failed to import “1-1” (Media) [ERROR] Failed to import “2-2” (Media) [ERROR] Failed to import “1-2” (Media) [ERROR] Failed to import “2-4” (Media) [ERROR] Failed to import “4-2” (Media) [ERROR] Failed to import “5-3” (Media) [ERROR] Failed to import “banner” (Media) [ERROR] Failed to import “aroni-738306_1280” (Media) [ERROR] Failed to import “baby-1150109_1280” (Media) [ERROR] Failed to import “beach-1205508_1280” (Media) [ERROR] Failed to import “children-1309318_1280” (Media) [ERROR] Failed to import “western-1322375_1280” (Media) [ERROR] Failed to import “2-2.jpg” (Media) [ERROR] Failed to import “1-2.jpg” (Media) [ERROR] Failed to import “girl-67694_1920copy” (Media) [ERROR] Failed to import “KYA025” (Media) [ERROR] Failed to import “KYA030” (Media) [ERROR] Failed to import “KYA043” (Media) [ERROR] Failed to import “KYA010” (Media) [ERROR] Failed to import “d” (Media) [ERROR] Failed to import “Untitled-1” (Media) [ERROR] Failed to import “dsf” (Media) [ERROR] Failed to import “sdf” (Media) [ERROR] Failed to import “sdfdf” (Media) [ERROR] Failed to import “partner” (Media) [ERROR] Failed to import “zc” (Media) [ERROR] Failed to import “04” (Media) [ERROR] Failed to import “05” (Media) [ERROR] Failed to import “01” (Media) [ERROR] Failed to import “03” (Media)
Wow 13 days waiting for an answer.
Bis zu welcher PHP-Version funktioniert das Theme? Auch mit der neuen PHP 7.4? Ist demnächst mit einem Update zu rechnen?
Hello, I have installed the theme but I cant add any images on my Wp Bakery. I simply click the button with a + and nothing happens. I can delete the images already there, but can’t add anything. Is it a problem with the theme? www.piraifest.com.br
Thanks for informing about the issue. Will check the issue and update the Theme.
Thanks
The online demo does not work. It says this. Your server is running PHP version 5.5.9-1ubuntu4.25 but WordPress 5.5.1 requires at least 5.6.20.
Thanks for notify the issue. We’ll fix it asap.
Thanks
Hi, how can i solve for the logo problem? How can I get support?
Already fixed on latest update
I have the theme downloaded with the envato marketing free files of the month. How can I get the update?
You need to purchase to get update
Hi! I was able to download your template during the ‘monthly free item,’ and the template is great however, I need to update ELEVATION, what steps would I need to do to update please?
Hello ChocoInc,
Update is only available for Paid Customers.
Thanks
There is an issue with the countdown script. I also notice that Little Web Things is no longer online. Thanks
Hello onEventBiz,
Can you please let me know in details what is “little web things is no longer online”.
Email us directly: support@jeweltheme.com
Thanks
I have this theme from envato elements subscription but when i install, i cannot activate it because it says STYLE SHEET IS MISSING. is there a problem with the one that is uploaded there?
Please UNZIP the Downloaded package and you’ll see another Theme File “elevation-wp.zip”. This one is the Installable Theme File.
Thanks
I have checked there and it is the same. Very few files, the “images”, “includes” “styles” and other folders are absent.
Then you may purchased HTML version. Please check Documentation its HTML/WP.
Thanks
Hi, I had Elevation for free on november 2018 (on Themeforest Grab month’s free items) v2.2.5, and I have a bug, logo image doesn’t appear ! I see the bug was fixed in release 2.2.6, but I can’t downlaod this. Can you help me, please ?
Hello, you have the free Version. To get updates, you have to purchase Elevation Theme. Thanks
Well, it’s not very friendly… and it’s not very serious to propose your theme free with dysfunctions, since it is difficult to use!
we found the logo image issue after giving it free. It was locked for Download. There’s nothing to do on our end.
Thanks for understanding.
Thanks
Hello, I love your theme!
Is there a way I can change the text of the “Read more” button? Loco-translate doesn’t seem to work…
Thank you!
yes, you can change from “Elevation Settings”.
Thanks
Hi, I bought your them yesterday. but I can not install. Everytime I try to install the zip file in WordPress, I got a message saying “The link you followed has expired”. Please help. Thank you.
Hi, one more question. Can I use this theme on 2 different domains?
Do your theme come with a function that allow me to make sign-up form for membership?
Please email us: support@jeweltheme.com
How can I update the theme if it is a free theme received by Envato ? Cannot place the logo but obviously I need to update the theme first.
Hi,
You need to purchase the Theme to get update variation.
The previous version was not WordPress 5.0+ compatible. But after WordPress 5.0 we have made it perfect and suitable.
If you purchase you will get dedicated support from us.
Thank You
I have just purchased this theme and receive the following message: “The following plugin needs to be updated to its latest version to ensure maximum compatibility with this theme: Revolution Slider.”
The ThemePunch website says that I need to contact you for an updated version. Minimum version is 5.4.8.1 and I currently have 5.4.8.
Do I also need to contact you for the WPBakery Page Builder update? Thanks
Hi,
Please contact us via our support forum: https://jeweltheme.com/support/forum/wordpress-themes/elevation-theme/
We will help you to fix your website problem.
Thank You
Hi Guys! I have some problems with the theme and I need some help.
1. It doesn’t “read” my logo. I tried to upload it from Elevation Options, from General settings but nothing! 2. It doesn’t change theme colour. I wanted blu instead of orange. When I select the different colours, nothing happens. I managed to change the menu colours but not the call to action buttons. 3. I wanted to keep the header above the menu but leaving just the email address with no phone number. But the icon of the phone cannot be disabled.
Thank you!
We’ve fixed those on Updated Version.
Thanks
Hello! I have the same problem. I have uploaded the logo picture file, the logo wont appear in this theme. Only the text can be changed instead of the logo. Please help me to resolve this problem, I don´t know how update Theme.
You need to Purchase for Updating Theme.
Thanks
really? don’t you have other solution?
No way, are you expecting updates without purchase.
Thanks
Look man, I do not expect updates without buying, obviously not. I just hope that your template works well, no matter Envato gifted it me. Ok. Thanks for your honest answer. Good look
Thanks for understanding 
Hello! Though I have uploaded the logo picture file, the logo wont appear in this theme. Only the text can be changed instead of the logo. Please help me to resolve this problem.
Please update Theme, issue has veen fixed.
- Thanks for the hardworking support!
you’re most welcome
Well! I decided to try at. It’s definitely a very nice theme with lots of potential. Well thought out and even worked well with other plugins. The only real negative I could say is that the responsive to mobile is not the greatest. I tried your preview and it seems to have the same issues. On the revolution slider the title words tend to overlap on small screens, and the donation button looks bulking in cell phones.
Hello Whaup,
Thanks for your interest on Elevation Theme. Can you please let me know your Device name, we’ll definitely resolve this issue within 24 hours.
Thanks
