**SLIDER – DOES ANYONE KNOW HOW TO DECREASE THE WIDTH ON BOTH SIDES so IT’S ALIGNED WITH THE LOGO AND THE RIGHT PAGE MENU? I’m using the WP Slider
Please submit a ticket at https://qode.ticksy.com so our support can investigate this on your end. Also provide additional info in your ticket. If you are faced with something urgent, you could reach us here email@example.com
Yes, Hi, I have emailed you a screen shot over. Let me know how to fix it please.
Our support will reply to you as soon as possible.
Hi, the fix you emailed to me never worked. Please help me
Since are already communicating over email there is no point in posting comment here regarding same thing. Support will reply to you as soon as possible, and they will assist you if they can access your site.
Where can I change the sticky header font colors? Is it possible?
Yes, with some custom css code. Please submit a ticket at https://qode.ticksy.com and share a link to your site, and our support will provide you with necessary code.
Im using the QODE slider and i want to disable the parallax scroll effect because I dont want the images to be cut of at the top , but i cant find the option. I would rather not use the Layer slider because the QODE slider fits my needs better
Thank you !
You simply need to edit your slider and to set parallax effect to no. See screenshot please http://screencast.com/t/d7AaxerZv
Looks like im running a diffrent version of the QODE Slider , there are no options available for me except Effect on header and Show prev/next thumb
Can you submit a ticket to our support at https://qode.ticksy.com/ and share a link to your site with WP admin access so our support can check this on your side.
Visual Composer suddenly stopped working after I updated Wordpress. I click to add element and there is no response
Try to update the theme and Visual Composer to latest versions.
Follow update instructions on the following link http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/
Also, we have video tutorials prepared:
I have no Keys for Visual Composer an Layerslider in my .zip? Where can I get them?
We bought extended license for these plugins (Visual Composer and Layer Slider), and we can’t give you license code because of policy and terms of Theme Forest, because of that we included these plugins in our theme (you can find plugins in theme folder/plugins/ there are installation files of these plugins), also we will update these plugins to the latest version with theme update so you just need to wait for next theme update and there will be the latest version of plugins if it exists. Then when you update theme you just need to go to your back-end Plugins and to deactivate/delete these plugin then you will get some notification to install necessary plugins to our theme, then just click to install/activate again these plugins and that will be all. If you don’t get this notification to install necessary plugins, then just go to Plugins -> Add New -> Upload -> Find these plugins in our theme folder/plugins select one by one and click import/install.
You can ignore messages about activation these plugins, you have/get inside Plugin settings.
All the Best,
Enjoy your theme. Thanks.
My site recent issue is showing blank white pages instead of displaying the content. When I reload the browser it appears, but when you revisit the page later it does not show again.
After looking into the issue it seems the theme load a minimized CSS fIle from the following host, see below.
The server in question seems to refuse the connection and this is causing the issue.
The file where this is defined is and this is xxxx.com/wp-content/themes/elision/header.php the exact function:
If you could kindly provide the patch for the issue, I would be most grateful.
This looks like part of code that is added manually in your header.php.
The only script we added is for Google Analytics http://screencast.com/t/WBGq0zCZB
Try to update our theme, and to be sure that files are not changed. That should be helpful.
We just checked our website and the Google Map is missing from our contact page i.e. it is not showing our correct address anymore.
In the QODE backend our address is the same as always and the map is activated.
Please let us know what to do.
Google map API now requires API key, and you should be able to fix this by following instructions from this article https://qode.ticksy.com/article/9439/
Thanks for the reply. We don’t have an API field under Qode Options (Elision theme), or at least we can’t find it.
Sorry for the miss. For Elision theme also update it to the latest version https://themeforest.net/item/elision-retina-multipurpose-wordpress-theme/6382990/support and API key field is within Qode options > Global options http://screencast.com/t/58M2ZEJg7
Is it possible ti have a developpement site and production site on same domain (ex. : dev.website.com and www.website.com) with a regular licence
We don’t have problem with that as long as it is not live so keep it under some maintenance mode plugin.
and if i use .htaccess /.htpasswd protection folder for developpement instead of maintenance plugin ?
That is also fine.
Hi, i want to update. What i have to do, download the Elision file or Elision child file in order to post my post and design?.
Thank you and regards.
In order to update the theme you just need to download latest theme version and to overwrite all the files with FTP client. Theme update instructions are available here https://themeforest.net/item/elision-retina-multipurpose-wordpress-theme/6382990/support
I put my pictures into the Qode slider, but when I’m scrolling down the webpage my pictures don’t move smoothly. They go up very sharp.
could you help me please?
Please submit a ticket at https://qode.ticksy.com and provide a link to a site in your ticket, and our support will investigate this.
For some reason the custom sidebar only shows up when I put it on the left either 1/3 or 1/4 it doesn’t show up on the right at all. https://supernaturalempowerment.org/radio/
You are using very old theme version. Please update it by following instructions from this link http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/
Also, you can follow video tutorials:
I’m using the current 3.4 theme, but I’m using a child theme. I guess I have to upgrade the child theme. I don’t know how to do that I figured the child theme would update with the parent.
If you are using child theme, then this may be related to some modifications. You can try to activate parent theme and to test this again. If you continue to have problems, please submit a private ticket at https://qode.ticksy.com and provide WordPress and FTP admin credentials and our support will investigate this further.
I guess I have to do a ticket it still doesn’t work with the parent theme. If I enable the left sidebar it shows up but when I enable the right sidebar instead it remains blank
I submitted a ticket. I’m not sure if you guys are in my site doing something or not, but suddenly the right sidebar showed up. However it is showing a different sidebar than selected. I selected to show a custom sidebar I created called Sidebar Radio but it is showing the content from the built in Sidebar Page
We found your ticket and agent have been assigned to it, and it will be answered as soon as possible.
hello how can I stop the slides on Qode slider from looping?
You can only disable auto star, by setting auto_start to false https://www.screencast.com/t/mDUjbRe7ua . Unfortunately, there is no option for disabling slider looping, sorry
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