Hello… I’m unable to edit the background video on my home page. When I click to edit the section box there’s a checkbox for “use background video” but I can’t find a place where I can edit the video that’s playing in the background. Can you point me in the right direction?
Thanks! Awesome theme!!!
There is a problem with latest version of Visual Composer, we are fixing it today. Checkboxes don’t react anymore and doesn’t show additional fields.
i have installed the theme properly twice but still dark and light logo transition is not working. even options of uploading those logo are not highlighting properly. drag and drop image file are also not working. i have to upload it through media upload files and give path in logo (dark and light) section. please help
We can take a look if you submit ticket to http://qode.ticksy.com/ and include WP admin access.
At the last update, all the content that we had with the visual composer, is gone. It looks like the visual composer is not there.
What should I do?
Visual Composer is now plugin. You need to install and activate it. Please read this: http://themeforest.net/item/elision-retina-multipurpose-wordpress-theme/6382990/faqs/20242
Thanks a lot! Now makes sense!
You are welcome
Good day, that name has the visual composer plugin not find it many thanks for wordpress 3.9.
Please follow instructions here when updating: http://themeforest.net/item/elision-retina-multipurpose-wordpress-theme/6382990/faqs/20242
I made these instructions when seeking the visual composer plugin shows me several, which is my question.
You should see message to install required plugin Visual Composer. Can you see that?
I can not see the message.
You can also find plugin in wp-content/themes/elision/plugins/ folder and install it automatically. Did you update theme to latest version?
If you update the theme, I have done this manually and it worked, I do the same with the plugins there “layersliderwp-4.6.6.installable.zip, layersliderwp-5.1.1.installable.zip” because now page in the slider appears me this ”</ 3” above the arrows.
Update a page with the visual maqueteador save and now I do not see, and the function text. this is due to?
thanks I have generated the ticket # 203569
Thanks. Just assigned it to support.
Just got a message from Themeforest that Elision have a new update. Is it a new update and different from yesterdays update? It will be very comfortable to get messages with comments from Qode – what this update contains. It is very difficult to understand what is in this update, because all archieves have same names.
PS You still have only WP 3.8 in description for Elision.
Just updated change log. It has few fixes
We updated WP 3.9 in description, but it just doesn’t show yet.
I updated to v2.2 and now v2.2.1 is avail with fixes. Whats the best way to upgrade from v2.2 to v2.2.1 without losing anything?
Thanks for your help.
Via ftp as explained here: http://themeforest.net/item/elision-retina-multipurpose-wordpress-theme/6382990/faqs/18882
Thanks for your quick reply.
Top notch support!
Thanks a lot
Ok having issues. When my site is on a mobile device or shrunk down there is a white space below it. I had talked with the gallery people and they are saying it’s the theme that’s doing it.
Hi, I’m planning one of your themes. I have some question yto determine which theme I will buy:
1. Are you planning to add Revolution and LayerSlider to this theme? Does this theme work with these sliders?
2. I really like the Zoom out parallax feature but I also need the Slider too. Does the Zoom out feature come with Bridge or are planning on it?
3. Can the Zoom out be switch to Zoom in feature?
4. It seems that the theme pretty long. how is the theme doing on test speed results?
Thank you , Katerina
Thank you for interest in our themes
1. Both themes come with LayerSlider, but you can also use Revolution Slider with them
2. Yes, Bridge also has it
4. Our hosting had network issues, should be better now
- how to set a background video in a white page ?
Thanks you and good job
Please submit this problem to http://qode.ticksy.com and include WP admin access and our support will help you
Good morning. I made fresh install of wp 3.9 but there is timeout when I try to upload the theme via zip archive. With FTP works well. Anyway dummy content never completes (stuck at 96%)
Did you try to delete Appearance > Menus and re-run import again, it should continue where it stopped? If that doesn’t help, can you check your server error log to see if there is timeout or memory limit error?
So after upgrading to ver 2.2.1, I lost the cool “boxed” headings that used to show up on my pages. Now they are just plain text. Any idea why??
and by this I mean the “Tile” where the heading of the page is shown?
I actually have to go page by page and change it to “Title on Bottom” for the tile to show up on the top?
That shouldn’t be the case with the upgrade. As upgrade just replaces files, it doesn’t change saved values in database. This is very strange. Did you manage to solve the problem with editing page by page or you need our help?
Still having the issue sir. I guess I should open up a ticket?
I submitted a ticket – 204840
Thanks. Just assigned it to support team.
still looking for a solution…not hearing back from support my friend…....
Thanks. They will take a look at your ticket, just talked to them.
having issues with support qcode. First they told me that my issue was “weird”. They told me they couldn’t login (I checked what I sent them….credentials work). It’s been another full day with no response. Can you help??
Support staff will answer asap, it is late pm here at the moment.
I’m super interested in buying this theme for my next project.
The thing that i would like to know is that if is it possible to add multilanguage option when editing this theme! Or if its compatible with some plugins that would do that!
Our theme supports WPML plugin
How can i update integrated visual composer on Elision?
Just follow instructions here: http://themeforest.net/item/elision-retina-multipurpose-wordpress-theme/6382990/faqs/20242
At your last updates (Version 2.2 – April 24th, 2014 / Version 2.2.1 – April 26th, 2014 / – Fixed Qode Shortcodes Button in Visual Composer shortcodes)
you still have problems with the visual composer and revolution slider.
In text box it removes (after the save and update of the post/page) the text we have type.
Please , test it and fix it ASAP. It is a big problem.
I just tested this and couldn’t reproduce the problem on our end, neither anyone else reported it, so it would be best to submit ticket to http://qode.ticksy.com/, include WP admin access and explain us how to reproduce the problem. Please also post ticket ID here.
I keep waiting for an answer my Ticket: # 203569
I just assigned it to our support team
Thanks, I have responded but I returned them answer, thank you very much for the support. I hope new answer.
Thanks. They will respond back
May have responded but I could not fix the problem I made a new install wp elision v 3.9 with 2.2 and I have the same problem.
I require urgent help.
I am talking to support team, they are waiting for your reply.
Is it possible to include a link to an external site from the icon shown at the Google Maps map at the contact page?
Thank you for letting me know!
Very smooth and beautiful theme
i want buy this theme. Can your theme support RTL language?
Thank you very much
Unfortunately, it doesn’t, but we might work on that.
I am having issues with the new Wrodpress 3.9 and the theme…
I uploaded the theme via FTP but once I go to the themes panel and try to activate the theme it looks like this http://cl.ly/image/0z0S2E3V1U14 and it is not working.
Did you follow instructions here: http://themeforest.net/item/elision-retina-multipurpose-wordpress-theme/6382990/faqs/20242?
Thank you for the link with the instructions.
I followed your instructions, I uploaded the updated version of elision theme via FTP, deleted the “extendvc” folder and the “wpbakery’ folder, but my site when down and it is not showing up.
Fortunately I did a backup and test the following, when uploaded again the “wpbakery” folder the site was still down, then I uploaded the “extendvc” folder and the site when up (with issues of course but at least it wasn’t blank).
Please if you can guide me on how to solve this situation I will be really grateful. Also if you have an idea of what I might be doing wrong, please don’t hesitate in letting me know.
You probably didn’t copy all files from new version. You need to make sure all files from new version from ThemeForest are copied, then delete those folder and then install Visual Composer as plugin. Our support can help you with that. You can submit this request to http://qode.ticksy.com/.
Thank you for your prompt answer.
I submitted the ticket on your panel and the ticket number is #205748.
I did replace the upgraded version of Elision and then deleted the folders vc_templates and wpbakery, but it didn’t work
Hope you guys can help me out with this! and thank you for your great support team!
Thanks. Just assigned this to support team
Please take a look at my tickets. Thank you .
It’s 9pm here, but our support can take a look tomorrow. Please share ticket IDs here so I can assign them
Here they are #203634,#203692,#203695. Thank you !
Thanks. Just forwarded them to support team
So my LayerSlider on my home page has not been scrolling for some time now and I’m trying to get this issue resolved. I’ve just recently updated to the latest version of LayerSlider 5.1.1 – Can you take a look and see why my second slide isn’t loading?
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