Web Themes & Templates

Reviews for Elision - Retina Multi-Purpose WordPress Theme

540 Reviews

for Customer Support

Excellent customer service; they were very quick to find a solution to my problem :)

for Customer Support

Customer support has improved with much faster replies and solutions for my issues. Sometimes there are communication difficulties, but that may just be the language differences.

for Customer Support

The theme itself may have some flaws, as it's still a theme and can't read your mind to do exactly what you want, but the support definitely makes up for that, giving simple code when possible to help you with you issues and guide you to achieve your ideas.
And even without that, the theme itself allows quite a few things, and you can easily build something you like from it. And even if you need some CSS to do some things exactly how you'd like it, as I said, the support can help you with that.
Thanks, team Qode.

for Other

Disregard [most of] my previous review. This theme isn't bad at all, and 90% of the Backend Editor issues I was having was WPs Fault for making Gutenberg mandatory. I've since installed a plugin to bypass this.

for Design Quality

Love this theme.. sleek and stylish.. easy to setup once you have made a few templates

for Design Quality

Hi,
Thank you for your work. Product is great.
I have however opened a ticket for an issue I met:
https://qode.ticksy.com/ticket/1718019
Could you have a quick look and help me please?
Thanks a lot

for Customer Support

There are absolutely a wonderful team.They help you fast and they are to the point. I am very happy with everything.

Thank you for your help. You are awesome!

for Customizability

Could be so much better. Not enough.

QODE

Author response

Hello,

We couldn't find any support history from you on our forum https://qode.ticksy.com/ so if you'd be so kind to explain us what issues are you having? We think it's not fair to rate us this poorly, without acknowledging us with the problem you're experiencing.

So, please submit a ticket and let us know what can we help you with. Thanks!

Qode

for Bugs

I opend 3 tickets because of 3 bugs and the support didn't solve any of it so I had to fix the bugs by myself. A friend of mine bought the same theme and he added more than 1000 (!!!) css code lines in order to fix other bugs.

The design is 5 from 5 stars, the support is 0 from 5 stars and the quality of the code is 2 from 5 stars.

QODE

Author response

Hello,

Sad to hear such a disappointment. We have located all 3 support tickets and established couple of things.

When it comes to responsiveness, our agent already explained the issue with resizing browser window and the consequences of changing from portrait to landscape orientation & vice versa. This is simply how our themes work and the scripts in question really depend on page reload to work properly. Not really much to say about this. Sure, there're more advanced techniques than page reload, but we didn't implement them in Elision theme specifically. Sorry about that.

Regarding additional customization of 404 and search page, our agent clearly stated what should you do to modify these a bit, however you need to know that these modifications are very limited and that is simply how our theme was designed and coded. Any further styling and/or modification would consider as custom coding and you'd have to hire a freelancer to complete this task, because we help our users with default theme options and the request you sent doesn't regard to one of them.

Last but not least, menu on touch devices. There's clearly been a misunderstanding between you and the agent(s). They didn't understand you're not looking at the Apple device, that's why they couldn't know how to help you. We usually receive requests for iOS' devices, so naturally they inspected your issue on iPad.

We're very sorry for the inconvenience and we would very much like to straighten these things out. Have in mind that we did our best to help you guys out and meet all your needs, but sometimes mistakes can happen. Sorry about that.

We would very much appreciate if you could improve your rating, because we think our theme and support staff deserve much better than this. Thank you!

Qode

by
by
by
by
by
by