Discussion on Ella - Multipurpose Shopify Theme OS 2.0

Discussion on Ella - Multipurpose Shopify Theme OS 2.0

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3508 comments found.

There is an error on the Spotlight Block” in the new version of the theme, where it shows the images on the Customizer but on actual published website on desktop it shows a white blank space. It works on mobile though.

Just a heads up

Hi guys, how do i assign a different menu for each landing page, like in DEMO homepage 2 https://new-ella-demo.myshopify.com/pages/landing-2. i created a ticket but it is taking really long. do you guys have a link or video that explains this. Thanks for the help

Hi,

We have instruction in theme user guide here:https://halosoft.gitbook.io/ella-documentation/header/header-for-desktop/layout-06

i follow the steps and make sure the URL and HANDLE are the same but it is not working.also in the menu sections for the tabs i see you guys added links for the menu, how do i generate those menu links to add to the tabs menu section

rollyware

rollyware Purchased

Is there any way to make the search icon as a search box, like I want it to be like amazon search box.

rollyware

rollyware Purchased

Got it, However I saw that you have shown mobile bottom navigation bar (just like an app) in your demo page. I tried finding the settings to enable it but failed. Could you please guide me?

Thanks for the link, but the main problem is how to add icons? There is a text box for that purpose. Do I need to enter codes or what?

rollyware

rollyware Purchased

....

amrosaab

amrosaab Purchased

how can satup the layout Game – Home 16?

Here is your instruction :)

https://app.gitbook.com/s/ag3h7ZduRGWlquTgGUHi/installation/install-theme

Just need to download preset data of home 16 and apply it into theme source at the index.json file

We have full video :)

amrosaab

amrosaab Purchased

​- I have copied and downloaded the new update but I lost all the changes in the theme I have done! - how can I keep my changes with the new update?

dejalouco

dejalouco Purchased

Just a quick question before purchase. Does this theme come with product schema markup for SEO? Or is additional documentation available on how/where to add product schema into product pages? I see mention of SEO in the theme sales pages, but nothing in the documentation about what SEO is added into the theme.

Hi, our theme supports product schema for Product https://prnt.sc/DZIM8VDGG8zH

Hi devs, a question about functionality: is it possible to have different subdomains for different coutries like shein? So us.shein.com is a united states version of the store (with language, banners, layout etc… different)?

Hi, with Shopify ecommerce, we think it is possible because there are some our customer who are using different subdomains for different countries. You can contact Shopify to get more request about sub-domains.

When will a stable version become available? The theme has already been updated 3 times since version 6 was released.

Hi, We will keep you update frequently for the theme updates. We still listen to opinions from customer and will fix theme if it has any bugs. We will constantly update to bring out many new features and beautiful layouts to serve the needs of our customers. As you know, our product is life-time product updates. We will make it more and more better.

Hi, I have submitted a ticket 2 days ago under the number #3099999. It is urgent please

Hi,

We are really sorry for your waiting

We replied to you already. Please you check it out

Thank you

when click on product page there are some error popup for millisecond kindly help us.

Hi,

Could you kindly submit a ticket here: https://halosoft.ticksy.com/

You can provide screenshot to describe the problem you are facing so we can easily help you?

Hi, Could you please submit a ticket here: https://halosoft.ticksy.com/ and provide an image to describe your issue?

modiying

modiying Purchased

I like everything of this theme but the speed… clicking navigation menu is super slow

Could you please submit a ticket here: https://halosoft.ticksy.com/ and provide a video recording to describe your issue?

amrosaab

amrosaab Purchased

Ihave sent ticket 3 days ago no answer!!

Hi,

We would like to apologize for your waiting

We will check and get back to you today

Thank you

anaflisar

anaflisar Purchased

Hello! Can you please respond to my ticket asap? I messaged you 26.7. and then again few days ago and you never responded. Thank you!

Hello Anaflisar,

We replied your request via email. Could you kindly check it out?

Thank you

Hi

I haven’t received any updates regarding my issue TICKET #3091570 :(

I’m still waiting :(

Please give us time to check with the app you are using :(

Hi guys ! I still don’t have a solution. I don’t understand why you still don’t understand what the app programmer says and what I have explained to you.

Jdxsylva

Jdxsylva Purchased

Hello, I have sent an email to support@halothemes.com to ask about the template of Fashion 3, but I have not received a reply now, could you please help to check it? Thank you! Looking forward to your reply.

Hi, thank you for getting back to us after a long time.

Could you please submit a ticket here: https://halosoft.ticksy.com/

Currently, we no longer support customers who purchased themes on Envato via email. Our direction for this expansion is to improve support service. As a result we decided to use a 3rd party App (Ticksy App) for this conversion. Only customers who have purchased our theme on Themeforest must submit tickets to receive support information via Halo.ticksy.

Jdxsylva

Jdxsylva Purchased

Hi, i can’t submit a ticket now, it say my support has expired

Hi Jdxsylva,

Let us help you check. If it is from theme problem please don’t worry we will fix and support you but if it is for changes, please help us to extend support time. Thank you and will update you asap

osralmob

osralmob Purchased

For me also the text for: prices, add to cart, ask an expert, people are viewing, products sold… and more are NOT showing/displaying. As I see other buyers had the same issue. Please did you find the problem and it will come in an update ? Thanks and great theme!

Hi, could you please submit a ticket here https://halosoft.ticksy.com/ or email us via support@halothemes.com with some screenshots to describe the issue you are facing? Could you please see our changelog here: https://prnt.sc/5XSQznvNyS5w. There are some issues have been fixed already: https://halosoft.gitbook.io/ella-documentation/changelog. Thank you.

hello, my file path to each product has the word products in the url like website.com/products/product1….how can I change the products to another word or even just product?

Hi, we understand your request, however, it is impossible to help you make change to another word like you want because it is default of Shopify, we cannot help you handle this. We are sorry.

amrosaab

amrosaab Purchased

Hello I want to use the main theme LTR and when i change the language it doesnt support RTL inb the same theme?

Hi, could you please submit a ticket here: https://halosoft.ticksy.com/ and provide us some screenshots to describe the issue you are facing?

Guys what is going on? i decided to re download the theme this morning and the spotlight block is still showing something different and no matter what homepage i add to the Json file it always give me the default homepage and not the actual homepage i import.

Can you send us an email with a screenshot or let us check on your website for this to know exactly?

I did sent a email with the screenshot and got no response

Jamie840

Jamie840 Purchased

Hi, there! The changelog is currently missing. There is an error when you click the link to view it. I have been trying for the last couple days.

Jamie840

Jamie840 Purchased

Thank you so much for providing the link! This link worked without clearing cache. I was trying to see what the new features were in the changelog, but it’s only listed as “new features” with no indication of what they are. Is there any way you can include the most notable of the new features? Or email me with the info if you’d prefer not having them in the changelog? Thank you for your help! :)

Yes, we will list more with full theme features in the change log soon. Most of them are the same as Ella 5 and with some other new functions such as Mobile menu, Bundle, MetaField of variant…

Jamie840

Jamie840 Purchased

Ok, great. Thank you so much for all of your help!

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