Support for Elvyre – Retina Ready Wordpress Theme

Support for Elvyre – Retina Ready Wordpress Theme

Cart 1,000 sales
Well Documented

pixel-industry supports this item

Supported

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

My website is loading very slow after activating Elvyre

First enable WP_DEBUG in wp-config.php. If you see error like FS_CHMOD_DIR is not defined that means that three constants are missing in your installation. Open wp-config.php again and add three lines after WP_DEBUG line:
define( 'FS_METHOD', 'direct' ); 
define( 'FS_CHMOD_DIR', 0755 ); 
define( 'FS_CHMOD_FILE', 0755 );
SetWP_DEBUG to false and save the file.

I can’t install Content Manager plugin. Theme returns 403 Forbidden error.

This means that for some reason you can’t download Content Manager from our server so please read “Error when trying to download and install Content Manager?” in FAQ section in Documentation where you will find direct download link for plugin.

Do I need to purchase Content Manager and Revolution slider plugins separately?

No, both Content Manager and Revolution slider are included in download package.

I can’t install Elvyre Core plugin.

The quickest way to fix that issue is that you install Core plugin manually. You can find it in directory: elvyre \ core \ plugin-activation \ plugins. Upload it and install just as any other plugin.

I have problem with installation! Where I can find a Installation guide or can you help me with installation.

Please if you have any issue with installation or you don’t know how to install the theme, DO NOT PAY OTHERS! There is step by step guide in Documentation on how to install the theme. But if you have any issue please register on our support forum and we will help you!

I can’t install/activate theme, getting error: “Are you sure you want to do that? Try again?”

This is usually a problem with hosting that has “max_file_size” set to value that is smaller then 8MB. Elvyre archive is bigger then 8MB and this breaks installation.

Three solutions are available:

1) Upload theme by using FTP.

2) Contact your hosting provider and ask them to increase “max_file_size” .

3) Remove plugins from Elvyre’s “core/plugin-activation/plugins/” directory. Create new archive and try to upload again. If installation goes fine, upload and install removed plugins manually.

I can’t search through pages and portfolio!

Theme by default searches only through posts. If you want to extend search so that it fetches pages and portfolio too please install Relevanssi plugin and follow it’s instructions to enable extended search.

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Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

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