Hi cory660,

There are some issues with server and Envato API. So our technical team is already working on it and they will update you via ticket once it will get fixed.

Thanks,

ThemeZaa

Sorry for the late reply. Our technical team have fixed the conflict of server host and Envato API and you should be able to login fine now. Please remove your browser cache and then try again.

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi vhind,

Sorry for the late reply. Our technical team have fixed the conflict of server host and Envato API and you should be able to login fine now. Please remove your browser cache and then try again.

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi Marty,

Please send your html / zip file via wetransfer or dropbox url in the support ticket.

Thanks,

ThemeZaa

HI Estebanaraujo,

Emailio provide Mailster compatible template export option but Mailster plugin is not included in the package. Emailio provide HTML export and that you can use in Amazon SES with your required changes as there is no Amazon SES specific export available.

Thanks,

ThemeZaa

Hi hbhousingnl,

Please make sure to remove your browser cache and cookies, logout from existing ThemeForest account and then try again to login to ThemeForest account from which you have purchased Emailio.

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi Bhavikap45,

Yes you can export Mailchimp compatible template and import into your Mailchimp account and there you can edit the content / images using Mailchimp template editor but drag and drop feature will not be there.

Thanks,

ThemeZaa

Hi rajkotraja,

It comes with 10 email templates but email builder is online only and cannot be hosted at your server. We do not provide compatibility with mailwhizz or others than mentioned in item description but HTML is already provided, so that should work as per your comment above.

Thanks,

ThemeZaa

Hi EveryDogHasaStory,

We have investigated API response and yes the Envato have added limit of 3 requests per minute from one user as per this article – https://forums.envato.com/t/rate-limiting-on-the-legacy-api/188055

Our technical team will review new API to switch over from legacy to new API which is oAuth based means work after Envato login and confirmation instead of purchase code only.

For any further queries or assistance please renew your item support (it was expired on 2nd May 2016) and then create a support ticket here: http://www.themezaa.com/support.php

Thanks,

ThemeZaa

Hi TrevRealEstate,

Yes right drag and drop is available in selected email template demo but we have already provided all in one template which contains all the elements from all different email templates. So you can use your desired elements and remove others.

Thanks,

ThemeZaa

Hi ReluctantlyBrave,

In the downloaded package > OfflineTemplates > HTML > take your desired demo template folder > do your content / image changes > and then upload whole folder on your hosting server > then open that HTML page using your online url in any browser > select all and copy and then paste it in your Outlook new email window.

For any further queries or assistance please create a support ticket here – http://www.themezaa.com/support.php

Thanks,

ThemeZaa

Thank you! And sorry to be stupid but how do I edit them – is there a programme you suggest?

Hi ReluctantlyBrave,

Yes you can use our online editor at http://www.themezaa.com/email-builder/ or you can use Mailchimp for editing and sending email.

For any further queries or assistance please create a support ticket here – http://www.themezaa.com/support.php

Thanks,

ThemeZaa

Hi ashsyme,

Envato API was down yesterday but it is back now, so email export from the builder and create ticket should work fine now.

Thanks,

ThemeZaa

Hi sprashid,

Envato API was down yesterday but it is back now, so email export from the builder and create ticket should work fine now.

Thanks,

ThemeZaa

Hi kydder,

Envato API was down yesterday but it is back now, so email export from the builder and create ticket should work fine now.

Thanks,

ThemeZaa

Thanks! Problem resolved.

And thank you Kydder

ThemeZaa

Hi contactoatlantico,

Please renew your item support and then create a support ticket here – http://www.themezaa.com/support.php with your access details, so our technical team will check it for you with further guidance.

Thanks,

ThemeZaa

Hi tricepad,

You can change major colors but if any not found in builder needs to be changed in exported HTML/CSS. You can drag and drop whole section but not the elements within a section. You can please check the online email builder real-time here – http://www.themezaa.com/email-builder/ to know exactly what you can change in the template.

With one regular license you can create multiple email templates for one client / user.

Thanks,

ThemeZaa

Hi brixwork,

Thank you for using our Emailio template and glad you enjoyed it.

Actually unsubscribe section is added automatically by all major email platforms and hence it is not required to add it in email body content. But we had to add it for Campaign Monitor only as that does not allow to import template if unsubscribe is not there in the template code. Anyway glad you adjusted it to make it as per your need and thank you for letting us know.

Thanks,

ThemeZaa

Hi atif674,

You can replicate whole section but if you want to replicate only properties boxes then you can do it in exported HTML code.

For any further queries or assistance please create a support ticket here – http://www.themezaa.com/support.php with your exported package and our support team will guide you.

Thanks,

ThemeZaa

Hi Jay,

No, Emailio do not have TheNewsletterPlugin ready templates but offline HTML template can be used with required customisation as per TheNewsletterPlugin standards.

Thanks,

ThemeZaa

Hi ThemeZaa,

Thanks for your help.

Jay

Hi funtasylands,

Thank you for your interest in our Emailio template and contacting us.

You will need to enter your hosted image url instead of uploading images from your local machine because in email body images needs to be hosted and served from your online url.

Thanks,

ThemeZaa