Discussion on Emailio Responsive Multipurpose Email Template With Online Email Builder

themezaa

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57 comments found.

Hey there,

We had a campaign running now with Open Sans as Webfont and Arial as fallback. Unfortunately Arial didn’t work as fallback on Outlook ( as we all know Outlook has problems showing webfonts ). Instead of taking the Arial fallback, it showed the whole newsletter in Times New Roman.

Is there a fix for this? We created the template over the template builder, importet it in MailChimp and just send it from there. I’m asking, because your newsletter is providing a compatibility with the Outlook plattform.

Best regards

Hi medaniwd,

Yes as mentioned before some outlook version doesn’t understand fallback fonts and hence render Times fonts by default but you can please follow this article for more help – https://litmus.com/community/discussions/982-outlook-overrides-font-to-times-new-roman

If you need further assistance then please be in touch with our support team by creating a ticket.

Thanks,

ThemeZaa

Hi,

I’m willing to place table that shows out monthly stats populated through a db. However current complex table layout completely blocks me. Could you please provide a sample table code for restaurant theme? just two rows and couple of columns would suffice.

Thanks! Batuhan

Hi Batuhan,

Thank you for using our Emailio template and contacting us.

To make the email responsive it requires all those table structure complex compared to normal web page. You can please create a support ticket here – http://www.themezaa.com/support.php with your exported HTML and explain where exactly you need to add that table, so our team can guide you further.

Thanks,

ThemeZaa

prepurchase question / congrats for your wonderfull template, i have a special request, it is possible to not use responsivity on mobile and have the same template on pc and mobile ? best regards

Hi MG51,

Thank you for your interest in our Emailio template and your kind words.

There is no option to switch off mobile responsive structure by default but you can edit the exported final HTML and remove media query css to switch off responsive behaviour of the template.

Thanks,

ThemeZaa

Hi, i just created and customized (with version 1.5) my newsletter but in outlook 2016 the layout is still not behave nicely. I’ll send you links and image (through your profile message) so you can see what i mean. Thanks!

Please, When I buy you the templates, can I import images to the template that is on my computer or only works with the file hosted on the internet?

Hi funtasylands,

Thank you for your interest in our Emailio template and contacting us.

You will need to enter your hosted image url instead of uploading images from your local machine because in email body images needs to be hosted and served from your online url.

Thanks,

ThemeZaa

J2O

J2O Purchased

Hey Guys,

Just wondering if this is compatible with “TheNewsletterPlugin” – https://www.thenewsletterplugin.com ?

Thanks Jay

Hi Jay,

No, Emailio do not have TheNewsletterPlugin ready templates but offline HTML template can be used with required customisation as per TheNewsletterPlugin standards.

Thanks,

ThemeZaa

J2O

J2O Purchased

Hi ThemeZaa,

Thanks for your help.

Jay

I just bought it. I’m trying to add properties in Real Estate template, but I can’t add more than 3 properties in one section (Properties for Rent). Please help as I want to send minimum 6 properties.

Hi atif674,

You can replicate whole section but if you want to replicate only properties boxes then you can do it in exported HTML code.

For any further queries or assistance please create a support ticket here – http://www.themezaa.com/support.php with your exported package and our support team will guide you.

Thanks,

ThemeZaa

Pretty great overall – you could use better tagging for the |UNSUB| link at footer, i only changed the string a bit, but once imported to Mailchimp it did not detect the link. Fortunately I’m a power user, easily added that snippet back into HTML, re-uploaded, all good. Overall a great template design, enjoyed using a lot, pretty straight forward, existing design elements look great too.

Hi brixwork,

Thank you for using our Emailio template and glad you enjoyed it.

Actually unsubscribe section is added automatically by all major email platforms and hence it is not required to add it in email body content. But we had to add it for Campaign Monitor only as that does not allow to import template if unsubscribe is not there in the template code. Anyway glad you adjusted it to make it as per your need and thank you for letting us know.

Thanks,

ThemeZaa

Hello, I’m interested in your template. I have a few questions:

Can we modify it as desired, color, positioning of photos … Is it fairly simple, where it requires high skills? Can we use it as much as we want?

Thank you for your answers.

Cordial greetings

Hi tricepad,

You can change major colors but if any not found in builder needs to be changed in exported HTML/CSS. You can drag and drop whole section but not the elements within a section. You can please check the online email builder real-time here – http://www.themezaa.com/email-builder/ to know exactly what you can change in the template.

With one regular license you can create multiple email templates for one client / user.

Thanks,

ThemeZaa

Hello,

The plugin is giving an error when I save the html:

width: 100% changes to width: 100 {54eb79e447499454dd039506ea7056f6cd4370bdcddef2d8ce063a36daf4f3c5}

The newsletter is completely unconfigured, see: http://skethink.com/info/mega-promocion/?frame=0

For what email can I send the access data of my Wordpress?

Thank you for solving it.

Hi contactoatlantico,

Please renew your item support and then create a support ticket here – http://www.themezaa.com/support.php with your access details, so our technical team will check it for you with further guidance.

Thanks,

ThemeZaa

kydder

kydder Purchased

Hello, I can’t submit a Support Request through your support system because it says my Purcahse Code is invalid.

Hi kydder,

Envato API was down yesterday but it is back now, so email export from the builder and create ticket should work fine now.

Thanks,

ThemeZaa

kydder

kydder Purchased

Thanks! Problem resolved.

And thank you Kydder :)

ThemeZaa

same problem as Kyder – Hello, I can’t submit a Support Request through your support system because it says my Purcahse Code is invalid.

Hi sprashid,

Envato API was down yesterday but it is back now, so email export from the builder and create ticket should work fine now.

Thanks,

ThemeZaa

Hi , Same issue as the above. Says my Purchase Code is invalid – Please provide support.

Thanks!

Hi ashsyme,

Envato API was down yesterday but it is back now, so email export from the builder and create ticket should work fine now.

Thanks,

ThemeZaa

If I want to send an email on Outlook, which file do I edit (in the theme forest emailio download) and how do I then upload it in Outlook? Thanks!

Hi ReluctantlyBrave,

In the downloaded package > OfflineTemplates > HTML > take your desired demo template folder > do your content / image changes > and then upload whole folder on your hosting server > then open that HTML page using your online url in any browser > select all and copy and then paste it in your Outlook new email window.

For any further queries or assistance please create a support ticket here – http://www.themezaa.com/support.php

Thanks,

ThemeZaa

Thank you! And sorry to be stupid but how do I edit them – is there a programme you suggest?

Hi ReluctantlyBrave,

Yes you can use our online editor at http://www.themezaa.com/email-builder/ or you can use Mailchimp for editing and sending email.

For any further queries or assistance please create a support ticket here – http://www.themezaa.com/support.php

Thanks,

ThemeZaa

Amazing Work, Good Luck With Sale :)

I was not aware that this was not drag and drop like it says it is. It only allows you to drag and drop the current template that you have chosen and not grab new elements that other templates have. Very inefficient. How can I request a refund?

Hi TrevRealEstate,

Yes right drag and drop is available in selected email template demo but we have already provided all in one template which contains all the elements from all different email templates. So you can use your desired elements and remove others.

Thanks,

ThemeZaa

Hi, I can’t seem to save any of my emails. It accepts my purchase code to open them, but not to resave them. Help! Thanks!

Hi EveryDogHasaStory,

We have investigated API response and yes the Envato have added limit of 3 requests per minute from one user as per this article – https://forums.envato.com/t/rate-limiting-on-the-legacy-api/188055

Our technical team will review new API to switch over from legacy to new API which is oAuth based means work after Envato login and confirmation instead of purchase code only.

For any further queries or assistance please renew your item support (it was expired on 2nd May 2016) and then create a support ticket here: http://www.themezaa.com/support.php

Thanks,

ThemeZaa

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