1093 comments found.
Is this theme compatible with Woocommerce Product Vendors Plugin?
Dear Sir,
Our theme supports 4 popular vendor plugins only: Dokan, WC Vendor, WCFM, and WC Marketplace.
There is no error if you use the Woocommerce Product Vendors Plugin, but some vendor functions (like vendor slider) are not compatible.
If you get any problems using this theme, you can submit a ticket on our Support System: https://support.wpthemego.com
We will help you soon.
Thanks!
Hi, we bought this theme when you were still using WP Bakery. We need to update the theme but in the last package that we downloaded v5.7.1, we can’t find the js_composer files. But in the “updates” section it says you included, where can we find it?
Also, can we update the other plugins: sw_ajax_woocommerce_search sw_core sw_woocommerce
And the whole theme without problem?, or this now are only compatible with elementor? thank you
Dear Sir,
Currently, our theme supports Elementor only.
You can create a ticket on our Support System: https://support.wpthemego.com
We will check and help you.
Thanks!
Hello, How to install the theme? I can’t install it on WordPress for two days. Please help me and I don’t know how to contact you directly. Cordially
Dear Sir,
You can get our assistance by creating a ticket on our Support System: https://support.wpthemego.com
And provide us with your site information and the layout which you want to install.
We will help you install this theme soon.
Thanks!
Hello Unable to upload mobile logo
Dear Sir,
Please go into your admin panel => templates =>theme builder => edit header mobile 1 template with elementor => change logo in the image widget => save and check
If you need further assistance, you can submit a ticket on our Support System: https://support.wpthemego.com
We will help you soon.
Thanks!
Hi!. I installed this for a client. After installing the demo, the layout of the homepage looks like the layout is leaving an empty sidebar and then compressing everything else on the left. The “departments” widget is also not showing.
I tried playing with the layout options but couldn’t find a setting that changes this. Where can I find it?
Here’s the site:
https://afedjou.com/Dear Sir,
We replied to your ticket.
You can check it now.
Thanks!
I am getting error- Error: OK (200) – when importing demo. Please help.
Dear Sir,
For your issue, you need to create a ticket on our Support System: https://support.wpthemego.com
And provide us with your site information.
We will check your issue and help you install this theme.
Thanks!
how to disable the other problem is that I need to disable the loading box of the product images, the one that comes out as a color box before the images appear, thanks! please remove this in upcoming update and tell me how i can remove it?
Dear Sir,
You can hide this image in admin panel -> appearance => customize => addition CSS and add this CSS code:.loading::before { display: none;}
For further assistance, you can submit a ticket on our Support System: https://support.wpthemego.com
We will help you soon.
Thanks!
Have you fixed the mobile footer elementr
Super
Is this theme having SMS gateway integration for India
please let me know, so that i can go for purchase ..
1 more for another client
Dear Sir,
This theme doesn’t include the feature you require. But you can use an extended plugin for this feature.
Thanks!
Can I search for a specific store on the maps here?
Dear Sir,
You can create your stores on Google Maps. After that, you can search for your stores.
Thanks!
I have a problem with the lower menu of the mobile version, I can’t make it work, not even that it appears on the screen, at the bottom of the mobile, can you tell me how to do this, and the other problem is that I need to disable the loading box of the product images, the one that comes out as a color box before the images appear, thanks
Dear Sir,
You can submit a ticket on our Support System: https://support.wpthemego.com
And provide us with your site information.
Our team will check your site and help you resolve the issue.
You can hide the loading icon by CSS code. Our team can support you to do it.
Thanks!
Your mobile footer with the help of elementor is not working properly. Please fix that bug. And most of your emarket elementor widget for mobile is not properly optimized for mobile..
Your mobile footer with the help of elementor is not working properly. Please fix that bug. And most of your emarket elementor widget for mobile is not properly optimized for mobile..
Dear Sir,
We’re so sorry for the late reply!
We will update the mobile footer with Elementor soon.
You will receive the notification while we release the updated version.
Can you give us more details about other Elementor widgets you got issues with?
You can submit a ticket, and our team can check your issues on your site.
Thanks!
Sorry, but my support is expire
if you need help I can tell you their are almost 8 – 10 elementor widget that need to be optimized and properly make for mobile
and fix a bug in elementor mobile version like make search in a more beautiful way and optimize your cart plugin. I have found 20 bugs and optimization that need to be done in the Emarket theme and I think what errors I am facing you can rectify them instantly cause your support are awesome
Like these bugs and optimization are serious
If you need our help tell us
My first ever wordpress theme was magentech emarket and it will be my last theme only cause its the best…
hey can i get a reply
Please feel free to raise a ticket visa through our support system, our team will check and help to fix it if these issues come from our theme. Don’t worry about your support expiring, we will help you in this case.
Hi !
Can we know when is the next update coming
Dear Sir,
Thank you for choosing our theme!
What parts of this theme do you want to update?
Can you share your ideas with us to improve the theme?
We are always extremely grateful for all comments and suggestions to build better and develop our theme.
Thanks!
Your mobile footer with the help of elementor is not working properly. Please fix that bug. And most of your emarket elementor widget for mobile is not properly optimized for mobile..
can you do it?
Dear Sir,
We’re so sorry for the late reply!
We will update the mobile footer with Elementor soon.
You will receive the notification while we release the updated version.
Can you give us more details about other Elementor widgets you got issues with?
You can submit a ticket, and our team can check your issues on your site.
Thanks!
Hoping to recieve an update for the invalid purchase code soon. Mailed on monday with no response. Today i tried the chat because they do reply there, and customer service was trying to make me buy extra support before answering me. I dont need support, i need a working purchase code since that is what i have paid for. Only after stating that Envato clearly says licenses never expire, customer service was thinking otherwise. Tried to tell me i did not filed an ticket, which i already did on mondaty. After posting a screenshot of this, i was told they would answer asap but again no reply until this moment (2 days after).
Did asked me if i would review them with 5 stars, but since we have paid for a theme we cant use because of the invalid purchase code, i mentioned that they should solve the problem first before asking for (fake) high ratings.
Tomorrow we will mail again, if we still can not continue we will just file for a refund.
Dear Sir,
Our team replied to your ticket.
You can check it.
Thanks!
Hi !
We recieved several replies from the team, which i thank you for. Unfortunately, we still cannot get the theme to work due to the reason the purchase code keeps saying invalid – whih probably has to do with a previous activating on a very old (and not excisting) domain anymore. Although comments from your teams were made that a new activation will override an old activation, this is not the case leaving us with a paid theme that we cannot get to work.
I have just filled for a refund because of that reason and hope to make a new purchase (with a new purchase code) soon after that is solved.
In any way, thanks to the team for effort.
Hello, I have vendors from multiple cities. Is there any option to show Cities in the filter option on product page. I need a marketplace theme for the Restaurants.
Dear Sir,
We’re so sorry for the late reply!
You can use tags/brand/category as the city data and add it to the filter.
In another way, you can add an extended attribute (city) into your item information and add the filter with it.
Thanks!
Hello, I have raised support ticket on 26 th March Ticket ID: #11562 No comments provided on skype chat also support is very poor. After buying theme we cant get proper help. After installing your paid theme my layout is not looking fine and i require help for that but no reply on ticket. I feel support is very poor.
Dear Sir,
I checked and found that our team replied to you on your ticket.
You can check it.
Thanks!
Hi guys,
Just want to know how can I do this…
When I add a new category with a sub category under woocommerce products , it does not show properly on the Shop Page Example:
I want to show only Main Categories list
Computer Operating System < Main Category Electronics < Main Category Home and Kitchen < Main Category
Look like Amazon.. https://ibb.co/3rmSpYH
This is what I want to accomplish , that under Shop Page shows all the Main Categories Name ONLY… No sub categories… to show
Only after the person clicks the main category name then it will show it like this:
Computer Operating System > Main Category - Ubuntu < Sub Categories - Centos < Sub Categories - Debian < Sub Categories - Almalinux < Sub Categories
2-
I want the system not to show all the Main Categories or Sub Categories on the page at once, only the ones the customer clicked.
Like this … https://ibb.co/ZMvML5k only showing what customers chose and not all categories or sub categories
Thank you
hi there..
Dear Sir,
We understand that you want the same feature with the amazon site for the sidebar menu.
Our theme doesn’t include this feature. But we can provide you with customization.
You can submit a ticket on our Support System: https://support.wpthemego.com
We will discuss this task.
Thanks!
I’m facing a big problem optimizing the website. Tried almost everything but not getting good results in pagespeed insights. Kindly suggest a way to do it.
Dear Sir,
You can submit a ticket on our System: https://support.wpthemego.com
And provide us with your site information.
We will check and help you.
Thanks!
am waiting your response in ticket when you will reply
Dear Sir,
Our team replied to your ticket.
Please check it.
Thanks!
Tried to view the vendors dashboard on the #1 marketplace layout, but everything redirects to a 404 page.
Hello,
Thanks so much for being interested in our theme
Please try to view it again, I double-checked, it is working now
Thanks & regards,
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