1170 comments found.
Mobile view not working
Hello,
Thank you so much for contacting us.
We just checked again and the mobile is still working normally.
If you need help please a ticket via this link: https://www.smartaddons.com/member-area/submit-a-ticket/submit-ticket and give us all info about your site (cpanel, ssh, account admin…). Our team will check and help you there.
Thanks!
Hlw Author, it’s a nice product I can ,but can you tell me do i need to purchase Dokan premium plug-in for handling all features seller dashboard content??
Hello,
Thank you so much for contacting us.
Dokan includes 2 versions: free and paid, and it is not included in our package. You can download and install the free version at wordpress.org to experience.
Thanks!
Hey i want to ask that how can i disable the signin/register popup. Whenever i click on the user icon it pop me with the popup. The layout is homepage 57
Hello,
Thank you so much for contacting us.
Do you want to disable popup Singin https://prnt.sc/xwX9Xc1JEwfg. Currently, there is no on/off option for this popup. Do you want when clicking on the icon the user will link to the my account page? https://prnt.sc/03aUF653oYst. ==> You need to change sw top widget with icon box then set icon and text and add My account link.
You can submit a ticket via this link: https://support.wpthemego.com/ and give us all info about your site (ssh, account admin…). Our team will check and help you.
Thanks!
hi i have had this theme forever I am redo my how to in the demos will not import on localhost.
Hello,
Thank you so much for contacting us.
Please submit a ticket via this link: https://support.wpthemego.com and give us all info about your site (cpanel, ssh, account admin). Our developer will check and help you there.
Thanks!
Jusqu’à présent, leur support ne m’a jamais aidé. Je regrette d’avoir effectué l’achat de ce thème, car je suis bloqué dans le développement de mon site sur la version mobile 3. Aucune donnée de démarrage rapide n’a été importée. J’ai contacté le support, mais personne ne répond. Je ne sais plus comment travailler sur mon site. Les développeurs ne se soucient pas du travail de leurs clients. Je regrette cette situation.
Hello,
We have received your ticket and responded. Please do not create new tickets with the same content
Thanks!
Oui exactement ! Mais Je suis un peu triste du retard de vos réponses. Pourriez-vous s’il vous plaît m’aider à résoudre mon problème une fois pour toutes afin que je puisse terminer mon travail ? Vous avez ajouté les données de démarrage rapide, ce qui est bien, mais il reste quelques éléments à régler pour que tout soit parfait et facilite mon travail.
Hello,
About your issues please give us via ticket. Our developer will check and help you there.
Thanks!
Vous avez reçu mes messages concernant le ticket 14649, mais vous ne m’avez jamais répondu. Cela fait déjà près de 48 heures et cela fait presque une semaine que vous n’avez toujours pas résolu définitivement mon problème.
Hello,
We replied your ticket within 24 hours. Please check again
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Vous avez un message non répondu pouvez-vous répondre svp
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We replied your ticket. Please check
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Item ID: 20492674 please help me.
Hello,
Thank you so much for contacting us.
We have checked and responded to your request. Please check…
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Envato Help suggested me a refund.I submitted a refund application. You also agreed to refund me. I used a credit card to purchase the purchase. I would like to ask if the credit card can be refunded. Because you have not responded to me for more than a day.
Hello,
We agree change to Emarket Opencart Theme. First, please purchase eMarket Opencart theme (https://1.envato.market/so_emarket) and then send us the purchase code of eMarket Opencart. After checking and confirming the purchase, we will give you this refund.
Thanks!
I just purchased the eMarket Opencart theme.please checking and confirming the purchase.please deal with it as soon as possible. Item ID:。 20843842
Hello,
We have just confirmed your request. You will receive your refund within the next few days
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I want my Refund this theme have alot of problems
Hello,
Thank you so much for contacting us.
We have checked and responded to your request and ticket. Please check…
Thanks!
Updating Plugin: Elementor Pro Downloading update from https://plugin-downloads.elementor.com/v2/package_download/eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJsaWNlbnNlIjoiYWN0aXZhdGVkIiwidXJsIjoiaHR0cHM6Ly90dGVpLmNvbS5hdSIsImRvd25sb2FkX2JldGEiOmZhbHNlLCJmaWxlX2tleSI6IjEiLCJpYXQiOjE2OTM2NjQ4MDQsImV4cCI6MTY5Mzc1MTIwNH0.HID201Fly5vU0iM_WqcS_FiZMNzvssbbRpusoJ8YSLU/package_download…
Download failed. Unauthorized
Hello,
Thank you so much for contacting us.
Maybe Elementor’s download link is having problems. Now please submit a ticket via this link: https://support.wpthemego.com. Our team will send you the latest version of Elementor Pro
Thanks!
I’m asking for a refund, your theme is too complicated and my client doesn’t like it, please refund me, I sent a ticket for refund and you didn’t agree to refund me.
Hello,
Thank you so much for contacting us and we are so sorry for all inconvenience you got from our theme.
We have checked all your tickets and found that our team has solved all the problems so we can not agree your refund.
If you need help please submit a ticket via this link: https://support.wpthemego.com/. Our team will check and help you there.
Thanks!
hi, pagination does not work for Search results page. that shows only 10 prodcuts out of 900products. how can i solve this problem?
Hello,
Thank you so much for contacting us.
For any technical issues, please submit a ticket via this link: https://support.wpthemego.com and give us all info about your site (cpanel, ssh, account admin…). Our developer will check and help you there.
Thanks!
hi, my support ticket has been expired, I did not use till now but i am using now. Can i get a support please?
Hi
1 – How to disable newsletter popup
2- I translated the texts of SW Add To Cart Notification plugin to the French language with loco translate but it is still displayed in English, no change. also for the translation of the theme, no change.
3- How to change the color of the promotion sticker on the product in promotion, it is yellow and I want to put it in red.
4 – I want the product price on the home page to be in a red square
Hello,
Thank you so much for contacting us. Here are our answers:
1/ To disable Newsletter popup, please go to the admin => templates => popup => edit newsletter popup => click on the update options => display conditions => then remove all display conditions of popup here
2/ Please provide us your site info including admin account, FTP or cpanel info via our help center. We need to check it first
3/ I haven’t got clear. Do you mean the sale icon?
4/ Please create a new ticket on our help center. Our supporter will check and give you some custom css code
All problems please submit a ticket via this link: https://support.wpthemego.com. Our team will check and help you there.
Thanks!
Will this theme work for dropshipping
Elementor Pro is lifetime free in this theme or have to be updated
Hello,
Thank you so much for contacting us.
1. Our theme is compatible with dropshipping 2. We will support Elementor pro activation by our license without fee for the first year. After that, if you still want to use Elementor pro, we can support you with the license with a sale of 65% of the price, so you only need to pay $20/year instead of $65/year and you save $45/year
If you have nay questions please let us know
Thanks!
Hello. I’d like to change the the Title Primary menu to Main Menu and Vertical Menu to Display Categories when viewed on mobile.
Hello,
Thank you so much for contacting us.
For any technical issues, please submit a ticket via this link: https://support.wpthemego.com and give us all info about your site (cpanel, ssh, account admin). Our developer will check and help you there.
Thanks!
Hi, I want to customize the page product on mobile how i can doing it !
Hello,
Thank you so much for contacting us.
Please give us all your request via this link: https://www.magentech.com/custom-work-service
Our customize team will check and help you do it.
Thanks!
Hello I purchase your theme I mnage to see some things but in your guide that you have is not very helpful in some things such as when create a page I cannot find the actual file to edit the code I search everywhere in the internet but nothing
Hello,
Thank you so much for contacting us.
For any technical issues, please submit a ticket via this link: https://support.wpthemego.com and give us all info about your site (cpanel, ssh, account admin). Our developer will check and help you there.
Thanks!
Hi there,
I’m interested in your theme, does any theme have sticky menu/navigation? I check the demo but it does not display any sticky menu. Thanks
Hello,
Thank you so much for contacting us.
You can refer this video: https://www.youtube.com/watch?v=K4DpQI3fYto&t=10s to enable sticky menu using elementor in Wordpress. If you have any questions please let us know.
Thanks!
I am having a problem to open a support ticket. It says I should indicate order number, I have item ID and purchase code. Neither are working. I used the purchase code before but today it is indicating it should have numerical values only. what should I do?
Please respond
Hello,
Thank you so much for contacting us.
Please choose “Themeforest” https://prnt.sc/OZxFZoj0AF8i and Insert the purchase code.
Thanks!
Can I reuse the website as many as possible?
Hello,
Thank you so much for contacting us.
Please note that 1 time purchase we only support on 1 domain. If you want to use multiple domains you must purchase the theme again. Please let us know if you have any questions.
Thanks!
is it possible to change the domain?
Hello,
You can change the domain. But if you need support on more than one domain you need buy our theme again. 1 time buy we only support 1 domain.
Thanks!
Can you share any links of live sites using your theme to build their multivendor store portal?
Hello,
Thank you so much for contacting us.
eMarket theme is fully compatible with the top multi-vendor marketplace plugins. You can easily build your multi-vendor marketplace with Dokan MarketPlace, WC Vendors, MultiVendorX or WCFM MarketPlace plugin. Here are the demo links about multivendor you can refer:
Dokan: https://demo.wpthemego.com/themes/sw_emarket/dokan/store/vendor1/
WC VENDOR: https://demo.wpthemego.com/themes/sw_emarket/wcvendor/vendors/vendor1/#
MultiVendorX: https://demo.wpthemego.com/themes/sw_emarket/marketplace/vendor/vendor2/
WCFM MARKETPLACE: https://demo.wpthemego.com/themes/sw_emarket/wcfm/store/vendor1/
Thanks!
i did not ask for demo links i ask for live sites links running by your customers.
Hello,
We cannot provide the customer’s site because it is related to the security of customer information.
But we are sure our theme is compatible with Dokan MarketPlace, WC Vendors, MultiVendorX or WCFM MarketPlace plugin.
If you have any questions please let us know.
Thanks!
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