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am i able to migate my opencart emarket to shopify emarket?
We are so sorry that it is hard to migrate Opencart to Shopify now; nevertheless, you can discover a tool to assist you.
Thanks & regards,
Is there any mobile layout (Look like App) is included with this Shopify theme??
Thank you for contacting us!
We’re sorry that our Shopify themes don’t include the mobile layout. they support the responsive mode only.
Hi Magentech, how are you doing?
I had a great support until now, now i have 2 ticket stuck without classification. How i am supposed to contact you for this kind of situation? should i open another ticket regarding these 2 tickets?
Are you on vacation or bank holidays since 11.06.2020? if you are, please forgive me.
We are on black friday and my store is closed…this is not nice.
Please follow your tickets, our team has replied to all of it.
Thanks for Reply Sir.
Love the theme but I need a help on a few adjustments.
Please follow your ticket, our team still helping you.
Would this theme be good for a mini-mart/supermarket/grocery store?
If so which other add ons would you recommend to achieve this with your theme/template?
Our theme is for multi purposes, you can use it for mini-mart/supermarket/grocery store.
About addons, you should read our product description again.
hello I ordered your eMarket theme for shopify I have 6 months support. I want to aks you if this theme suppprt the Greek languages and if exist the possibility to issue invoices. Best regards
Hello, please we discovered that after a while this theme starts giving some issues especially the slow and sluggish loading time and the product image arrangement display. Most product images on our website www.basmall.com.ng are wrongly displaying at the right side of computer leaving the original space at the left side blank. Click here to see sample https://www.basmall.com.ng/products/gm550-digital-infrared-thermometer-pyrometer-aquarium-laser-thermometer-outdoor-thermometer-sky-blue AND here for the correct display of product images https://www.basmall.com.ng/products/30-000mah-solar-powerbank-phone-charger?variant=31474883067970
And again, we discovered that this theme is the reason why our website loads very slow. Can you fix this 2 issues for us as soon as possible?
Here is our email address: firstname.lastname@example.org Thank you
Thank you so much!
Ticket was submitted 13 hours ago
Please check your ticket!
Please reply to the ticket: Code: SHOPIFY-32J7CAI6U0
In the eMarket Theme Home Store 6, there is an error on the product page. I tried to find it in the coding, but I figured I would ask because I’ve spent hours looking at it. At the top right by the additional product pictures, a curly bracket exists where it shouldn’t. Can you let me know where in the code this is? So, I can delete it. Thank you.
Remember provide us the image of the error you said, we will check right!
Can theme eMarket add images, slideshows, gif files?
Yes, you can add files with this theme.
Please submit ticket and tell us detail of your requirements. Any customization task costs fee, and paid.
hi we have raised support ticket to fix our them issue. but didnt get response, can u able to check on it??
your theme is awesome
we need create a ticket because we cannot work with the theme properly. do you have any option to create a ticket. please share us URL and logging details for it.
Your ticket was replied, have you check it! do you forgot the account and password to login our support site? Please let us know! We will send you information in the email!
I bought the theme.Now I need to know how to change the “add to cart” button at the search out page.
the position of the “add to cart” button is at the picture center.we need it show below the title.
also I need the title show its full name.not need …to instead.
please help.my email is email@example.com
I don’t know how to get support from you but I do purchase and pay just now.
Please check your email!
I just purchased this theme! I need support ASAP
Please let us know your issue by submitting the ticket in our Help Centre:
All tickets will be replied within 24 hours of every business days( except for the weekend!)
i bought ss-emarket2, do u have just HTML version of ss-emarket2?
We don’t build the HTML version of eMarket2. We will consider this comment. when we arrange time, we will do it asap.
Thank you a bunch!
I bought this version and did not understand that this is not a simple HTML version … tell me, can I change to Supermarket – Responsive MultiPurpose HTML 5 Template (Mobile Layouts Included)?
When did you buy this theme? Please tell us. You can message directly for us to find the best solution for both our sides.
i bought on themeforest.net … but didnt understand what shopify its a not html template … shopify its a another system
what address can i write a letter to solve my problem?
Remember to give us purchase code/ username on Themeforest, our supporter will help you check right.
Hello. On theme 1: How do I configure the mega-menus/categories and header (with Home, Features, Collections, Shop, Pages, Blogs) just as the theme show? I don’t see any options to add or change them in the theme settings.
is it possible to change product detail page layout like this link? (see order info part) https://www.berkshire.com/bcr-ultra-half-finger-polyester-glove-liners.html
About order info part, it has to be customized, because shopify doesn’t support that form, we have to customize or find a third-party extension for that.
About product layout like that, i think it needs to be customized to be like your idea.
If there is any question, please let us know.
My theme has been working perfectly find but now I cannot remove the search bar or the “All Departments” dropdown menu. Please could you assist me.
What if I would like to add it again at a later stage? Also, I wasn’t given the option to have multiple headers. I think I am still on the old version. Could you please send me the new version to upload or is there a way to update to the new version like you can on wordpress?
We haven’t an option to enable/disable 2 sections in theme setting. If you want remove it, you need remove the code. If you want add it again, you can refer the file in our theme package.
You can download latest version on themeforest. Latest version is 2.0.2
If you want update, you have to install the latest theme package and configure your theme again.
Do I have to buy the latest theme package in order to update the theme or can you send it to me privately please.
Please download it from Themeforest. If you can’t download it, please submit ticket, I will send the link for you to download.
please could you direct me because I can’t see a download button. Also, not sure where to submit a ticket? can you not just send the files directly to upload? You have my email address.
We will create download link for you.
Hi! I just submitted my ticket. This template is 64mb and shopify limit 50mb. Please help me with that. Looks a very professional template. Thanks.
Can you assist with demo installation?
Dear sylmurray ,
If you install our theme package, there are no demo sample data. Your site has your data. If you want your site is like our demo, you need configure it your site. If you want, we can custom work it for you with extra cost.
Thanks for your reply. However, based on your reply, it’s like if I purchase the theme, I’ll get a blank template, please clarify. I really like the theme and want to buy it asap. Nevertheless, how much will it cost if I want you to customize it for me?
Hello, please kindly respond to our ticket. Customers cannot search for product anymore on our website via mobile after we installed eMarket – Responsive & Multipurpose Sectioned Drag & Drop Bootstrap 4 Shopify Theme. The SEARCH button refuses to respond on the mobile, especially on the home page. Also some category/collections cant load or refresh i.e https://www.basmall.com.ng/collections/walkie-talkie-radio. Please rectify as soon as possible. Product id: 33d0dcdd-8c99-4a60-b6f4-03f6d813be53. Thanks
Please check your tickets again, we answered you:
Please don’t public your item purchase code here.
Ok thank for the advice. Kindly delete the comment and reply to my ticket. Thanks
We’ve already answered your ticket. Please check it again.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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Price is in US dollars and excludes tax
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