Fast customer support!
The theme is awesome, but the support is better!
Thanks team for making an awesome work.
Thank you very much! You make our day!
It has some great features that I have been looking for my websites as an affiliate.
Thank you very much for your rating and comments. You encourage us so much!
This is a good theme, and the team offer good customer support service.
Thank you so much! It motivates us much!
good theme,the support is good.we have many questions and they helped.
Thank you so much, guy!
Hope you enjoy the theme!
by orcky 4 years ago
I see there was a update for my theme 4 months ago, i never updated it.
Im worried if i do that all my customization would need to be redone again, would i need to redo all the things on my site again if i do the update on my theme?
Thank you so much for this review, but could you tell us why it is 4 star? What did you not satisfy with us? Please tell us, we will improve right.
About update, if you update, the customization will be lost, and you will have to redo it. If your site works normally, no need to update.
Please let us know if you need help:
I like the theme, highly customizable, and easy to manage. thank you very much.
Thank you so much! This is the best encouragement for us!
Hope you enjoy the theme, and if you get any trouble or issue, please contact us via support center to get assistance right.
My HONEST Feedback and Review
As many of you I have invested hours to find a perfect theme for my ecommerce business. After checking the Demo and found it great and it was exactly what I was looking for. I bought the theme and then it hit me...
My coding skills are A1-A2 level and Shopify has absolutely different language which was ultra hard for me to understand. I felt so sad that I couldn't launch my business and asked for help (the Seller).
The Seller, or the support team, made phenomenal job. Literally. Every issue I had has been resolved. The Seller did even stuff he didn't have to do in the first place (small customisation for my specific business needs).
Long story short, if the support team haven't changed then rest assure you will get help. And if your coding skills are as low as mine then this Seller and this theme is a good choice.
P.S. you can check my website (veganpood.ee) to see what/how YOU can customise it depending on your business needs.
Thank you so much for this review. Sometimes, we have to priority tickets in order, the late checking for you or any customer is unavoidable, we really need your sympathy. And finally, all is well, we always try to do all our responsibility. And of course, if you got any issue, please contact us via Help Center: https://www.smartaddons.com/support/tickets
Thank you again!
I change everything But Thems does not change anything Please contact and need help firstname.lastname@example.org
IWe checked but not found any ticket from you. Thus, please go to our Help Center to open a ticket: http://support.ytcvn.com
Remember give us purchase code/ username and website information to save time for both sides. You also list all your issues, our technical support team will help you check within 24 hours on every business days
The theme is perfect for a mega store.
It has a lot of different sections and features that are not offered by Shopify out of the box like discount count down timer.
The support has also been very responsive from the developer's side and we've been provided solutions within a day or two whenever we have had to reach the support so overall it's a 5 star theme.
Thank you so much :) It motivates our team a lot!!!
Very good theme. The customer support is great. Help to solve many problems. Thank you guys~
Thank you, guy! Your rating motivates all our team a lot. We will try to bring our best service for all customers.
Thank you again!!!
too many bugs, shopify stop it
We are so sorry if you got any inconvenience from our side. In this case, we need to know what are bugs you mentioned. We also checked our Help Center (http://support.ytcvn.com), but did not find any ticket from you - your username: gaoweijun999
We support technical aspect via Help Center, not in the comment or email. Please go to our Help Center to raise a ticket ( remember to fill completely your purchase code/ Username on Themeforest, and provide information for further issues)
The reply time is always within 24 hours of every business days ( except for the weekend & holidays), please list all your trouble, our technical support team will assist you right.
About this review, it doesn't reflect the truth. Hope you understand and let us know your trouble, we can help you & you yourself will change it before we contact to Envato to remove it.
Thank you, guy!
High quality of themes. Support very friendly and willing to help at any time with any problem .
Thank you, guy :) We hope you have a nice time with us, and our theme is useful for you all the time.
Thank you so much for this rating. If you have any question, please let us know via Help Center: http://support.ytcvn.com
If you are hesitating to buy this item. Do not think about it a second more. Good results are practically guaranteed. The design is excellent and the technical support is very professional and fast. They are definitely committed to giving great customer service. With this theme, you only need some images and in a moment you will have a professional and well-designed shop.
Thank you so much for this rating, it encourages us a lot in improving our theme & service.
All best wishes for you!
The design quality is really good on this, the features are awesome. Totally worth the money spent. Support is a little slow, but overall they will assist you and you pester them enough, could just be their ticket system is buggy.
Thank you so much :)
Very friendly and patient customer support.
I will wait for further enhancement in this theme like if designer adds customer account section with more option like wallet refund etc.
Very friendly support
Thank you, guy! Hope you satisfy with our theme. We will always support you when you get any issue with it.
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