76 comments found.
Hey, I’ve created a ticket in your help center, but still don’t have an answer. I’m trying to load the demo, but it remains at 98% and does not advance…
Hello,
This usually means that only sliders haven’t been imported and they can be imported separately. See one-click import → Bonus tips.
Please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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A fix I recently discovered. With the recent WP update to v.6.4.1 my site broke (Http Error 500). All my plugins were at the latest version and everything worked fine with WP v.6.3.2. To test I deactivated each plugin in turn and found that the latest WP version displayed when I deleted the security plugin—and I tried 3 separate ones, same result. Security is necessary, so I kept testing and to my surprise the last plugin I tested, Akismet Anti-Spam, was the 3rd contributing cause. I deactivated that plugin and the site loaded fine with the latest WP version and with the security plugin. Very odd. I am using Google reCAPTCHA v3, so this may be a contributor since they provide similar functionality.
Hello,
Thank you for your feedback and for sharing!
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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theme is not working with the latest woo-commerce, the products images are a mess with updating the woocommerce.
can you check that please
Hello,
Please contact us through this email, include your purchase code in the email, and our support agents will assist you. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I’m trying to load the demo. But it remains at 0% and does not advance
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I have checked all the system requirements and I see that everything is correct. But it won’t let me care since import demo content. I get this notice:
To work the theme properly please update the theme and clear cache from everywhere such as browser, cache plugin, CDN, etc.
Hello,
The import is working correctly on our installation. As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there! How do I remove the Date and Category details from displaying on the single portfolio pages?
Thank you!
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
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Reached out to the help center / support system but no response. Mobile logo is way too small and no option to adjust / change this.
Hi there,
We do see that your request has been responded so if you need any further assistance please continue the conversation with our support team.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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How can i add the slow slider showcase that you have on live demo? Seem like i have several options but i cant see emaurri pages to build landings like yours
Hello,
Once you import our demo content you will get all the pages and settings which you can adjust to your needs. For demo import please follow instructions in the documentation here.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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Good morning
We really need an update or if my support has expired then I have no chance for it anymore and I don’t know how to set the search button on mobile devices. I would like the word search to be in Polish.
Hello,
You can add Emaurri Search Opener in Mobile Header widget area in Appearance Widgets. There is also an option to disable word “search” (please see screenshot).
To translate/change any label inside the theme or bundled plugin please try following instructions from this article – How To Use The Loco Translate Localization Plugin. If you cannot locate some label inside the theme please try adding translation for Emaurri Core plugin or other bundled plugins and search for labels there.
You can find more info regarding support expiration and option to extend it in this article here.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there!
Love the theme so far, but I noticed that you don’t seem to be updating it. Are there going to be updates coming out?
This is a major concern right now because the theme comes with a very old version of Slider Revolution that has a well-known exploit, so everyone currently using your theme has a vulnerable website if they have the plugin you provided installed. I’m concerned about long-term usage of this theme if updates are not being provided to the theme and plugins.
Also, how do I disable the search from displaying in the menu and in general?
Thank you!
Hi there,
We are constantly working on updating all our themes. At the moment we don’t have an ETA for when the update will come out however you will be notified via email when the new update is online on ThemeForest.
Bundled plugins do get updated with the theme, however, in case you need the latest version of any bundled plugin before we release an update, you can submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will send you the latest version to install it manually.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there!
You REALLY should be providing updates for your bundled plugins as they are released, especially when those plugins have well-known security flaws. It’s irresponsible not to. The one your theme includes actually has several unpatched vulnerabilities since it is pretty far behind, not just recently behind.
I highly doubt every customer you have is going to go through the process you described, and many are probably not even aware that their sites are vulnerable to XSS and other attacks from the plugin you yourselves provided them.
At the very least, just release an update with the updated bundled plugin included if nothing else.
Hi there,
The theme will be updated as soon as possible and until then you can always turn to our support team for the latest bundled versions.
Thank you for your patience and please contact our support team.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there!
While I do appreciate that, with the last update being almost 2 years ago I’m just a bit concerned, especially since you include Slider Revolution which is known to regularly have publicly known vulnerabilities that are actively exploited and your customers for this theme are likely unaware that they urgently need this update.
I use many security features on my site, so it is a little disappointing that a brand new theme I just purchased was immediately flagged by my scanner after installing, warning me not to use the current version of something I just paid for.
Hi there,
You can always turn to our team regardless of the update to get the latest plugin versions.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I have a problem with the widget section. when i update the changes i get the message: “An error has occurred. The response is not a valid JSON response.” What’s the problem? BR.
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Mikado Portfolio part of
Qode Interactive
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There is a problem in the theme. When I visit the Appearance => Widgets section, I get a long list of errors. Screenshot: https://ibb.co/Wz3M6Pc
I have opened a support ticket some time ago and so far no-one has responded.
https://helpcenter.qodeinteractive.com/hc/en-us/requests/232755Hi there,
Thanks for writing in! We do see that your request has been responded and if you need any further assistance please continue the conversation with our support team.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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How do I remove the search widget from the header? When I click on the search widget from the Elementor editor to delete it from the header it just opens up the search dialog.
I figured it out, to anyone with the same question, just navigate to Appearance => Widgets and you’ll see a list of sections (such as “Main Home”). Open up the section you want and remove the search widget from the section by right clicking and deleting the widget.
Hello,
We are glad that you’ve managed to resolve this in the meantime.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Support
Mikado Portfolio part of
Qode Interactive
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WooCommerce products images main image won’t show!!
Hello,
Thank you for reaching us!
This is due to the recent changes in the new WooCommerce update. Due to the latest WooCommerce update there has been some changes in the HTML structure of the default WooCommerce pages. Single product page Images might be affected.
You can downgrade plugin to some previous version (it should display correctly with WooCommerce 7.7) as a temporary solution until the theme update is released.
All the themes will be updated as soon as possible and the layout for the Single product page will be resolved. Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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I have purchased this theme twice but your support portal only recognizes the older one and does not allow me to ask a question even though I bought a separate copy of your theme in April of this year. I need help! I need to access your support portal. Please advise.
The problem is I need to be able to link to a sub category in the Portfolio. https://byrdwaters.com/lighting-design/ I want to send people directly to the Residential Sub category. is this possible?Hello,
When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot First enter your purchase code, then select the profile (in this case Mikado) and then theme. You should ignore the “Supported Items” dropdown and fill in the form as if you are submitting a ticket for the first time.
The category pages are an archive type pages and they are created automatically. For example, for Residential subcategory this page is generated https://byrdwaters.com/portfolio-category/residential/ and you can add it to the menu.
If the portfolio categories are not displayed in the left sidebar in Appearance > Menus, then you can enable them in “Screen Options” (please see screenshot).
Support
Mikado Portfolio part of
Qode Interactive
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Been working with your theme for a couple of hours now and it appears that the theme builder requires an Elementor Pro license, yet the install does not include the pro version? How is one supposed to make changes, such as edit the main menu to remove the search field?
Found the search field (it’s a widget).
Hello,
We are glad that you’ve managed to resolve this in the meantime.
All of the features displayed in the demo can be achieved with theme options, templates, custom shortcodes and free version of Elementor. It is not necessary to use Elementor Pro.
Support
Mikado Portfolio part of
Qode Interactive
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Good to know. Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Upon activation of the Slider Revolution plugin there is the WP “critical error” notice. I reinstalled the plugin 3 times, and each time I activated the “critical error” resulted. Is this a known issue, and if yes, what’s the work-around? And I’m using using the latest WordPress version, PHP 8.0, and your theme and plugins were installed for the first time today—in case that’s a contributing factor.
Hello,
The plugins listed in the Appearance > Install Plugins should be installed and activated ONE by ONE and it is important to install Qode Framework first and then Emaurri Core. If you’ve selected all of the plugins in the list and applied “Install” as a bulk action then this can create issues.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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I installed the plugins as a group (not one by one). Maybe this was noted in your development guide? I scanned it, just didn’t seem useful. Just the same I appreciate your heads-up about installing Qode Framework first. I’ll give it another go. Thanks.
I resolved the issue. Apparently Wordfence security was conflicting with the slider install. Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Just installed your theme and was surprised to find that it does NOT include the WPBakery plugin? Your “compatible with” includes it, which for every other theme I’ve used INCLUDES the plugin as a builder option.
Hello,
The plugins included with the theme are listed in the Theme Features list.
The theme is compatible with WPBakery, and all of the theme’s shortcodes are also available with this page builder, so you can use it to build your content. However, this plugin is not included with the theme and if you wish to use it you need to purchase it separately.
Support
Mikado Portfolio part of
Qode Interactive
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You’re right, I assumed that WPBakery was included since it was referenced. Since you note that the theme shortcodes are available with WPBakery, I’ll probably give it a go.
Support
Mikado Portfolio part of
Qode Interactive
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Testimonials List appearance set to Slider stopped displaying after latest update
Hello,
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins. It is important to also update Qode Framework first and Emaurri Core plugin second once the theme is updated.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, Theme and bundled plugins have been updated on the site (as well as Qode Framework and Emaurii Core).
Hi there,
I would kindly ask you to please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Not seeing my new license in the support dashboard. I have a problem and need to contact support right away.
Hello,
The theme won’t be added automatically to the “Supported Items” at our Help Center once it is purchased. It is necessary to submit a ticket for it first. When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form shown in screenshot. First enter your purchase code, then select the profile (in this case Mikado) and then theme.
Support
Mikado Portfolio part of
Qode Interactive
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Hello there, I was interested in purchasing this theme. I had a question. In your landing page the first animation that come before the website is visible. Can we put a our logo there and it will fade out and the main website will open?
Hi there,
Thanks for taking an interest!
You can either choose our pre loader type where you will be able to add your text, as it is with Emaurri loaded present on the Landing page or choose an already predefined type, including the animation and “icon” so you can perhaps replace the loader with custom CSS if it is your logo image in mind.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
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