Discussion on Encontro - Event Conference & Reunion WordPress Theme

Discussion on Encontro - Event Conference & Reunion WordPress Theme

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26 comments found.

Oh LORDY, I purchased today, and theme is broken. Trying to register my purchase code in the backend. BUT it always says, “Purchase Key Registered and Verified” BEFORE i enter the code. So i enter the code. The only button available is the one that says “Deregister” – ??? This is a mess. I even logged out and logged in again. Same thing, shows field to enter purchase code with a big banner up top that says it is already registered! Also, got this error AFTER trying to register with my purchase code when the nag message appears, says to install the required plugins: An error occurred while installing [insert name of four plugins here]: Download failed. A valid URL was not provided.. Etc… For Advanced Custom Fields Pro, WPBakery, Econtro Toolkit, and Unyson. What this tells me is that you are no longer supporting this theme, your pro licenses have all expired, and you are still taking money from buyers. I am going to request a refund.

onixm

onixm Author Team

Apologies! The item is working fine without such matters when you follow the setup process properly.

The purchase key will only show registered when it is already used anywhere else.

Please ensure the parent theme is active when installing the plugins and importing the demo data to avoid the INVALID URL issue.

We generally update the latest plugins with our theme update after a certain period.

Let’s submit a ticket by visiting our support system https://support.envytheme.com/ for any further queries.

Best Regards

You are incorrect. I just purchased this theme. I have NEVER USED THE PURCHASE CODE ANYWHERE ELSE. As a web developer for over 25 years, I know what I am doing. I CANNOT enter the purchase code. I CANNOT activate the plugins. I have removed the theme and all plugins, and purchased another theme. Please refund.

Apologize! We have never heard also experienced that before activating the theme its showing as already activated! We suspect somehow theme installation and setup process didn’t follow as expected.

As the theme sold with 6 months of standard support, we request you submit a support ticket with the site admin access by visiting https://support.envytheme.com/ then our dedicated support team can review and update you.

Also, sharing a link regarding the refund policy https://themeforest.net/page/customer_refund_policy#resolving-disputes.

We would be glad to assist you and make you happy!

Best Regards

After activating theme.

Fatal error: Uncaught Error: Call to undefined function wpb_js_remove_wpautop() in C:\xampp\htdocs\maaevent\wp-content\plugins\encontro-toolkit\theme-shortcodes\banner-shortcode.php:45 Stack trace: #0 C:\xampp\htdocs\maaevent\wp-includes\shortcodes.php(343): encontro_banner_shortcode(Array, ‘Are you\xC2\xA0 [vc_section …’) #3 C:\xampp\htdocs\maaevent\wp-includes\class-wp-hook.php(292): do_shortcode(‘

[vc_section …’) #4 C:\xampp\htdocs\maaevent\wp-includes\plugin.php(212): WP_Hook->apply_filters(‘

[vc_section …’, Array) #5 C:\xampp\htdocs\maaevent\wp-includes\post-template.php(253): apply_filters(‘the_content’, ‘[vc_section ful…’) #6 C:\xampp\htdocs\maaevent\wp-content\themes\encontro\template-parts\content-page.php(15): the_content() #7 C:\xampp\htdocs\maaevent\wp-includes\template.php(732): require(‘C: in C:\xampp\htdocs\maaevent\wp-content\plugins\encontro-toolkit\theme-shortcodes\banner-shortcode.php on line 45

Thanks! Please submit a ticket by visiting our support system https://support.envytheme.com/ then we can reply best.

Best Regards

The packaged WP Bakery plug-in looks to be outdated (6.0.5). Any chance an update can be made? Most recent version is 6.4.1. We had some issues with the site (Godaddy claimed it was because WP Bakery needed updating), so I purchased your updated theme hoping it would ship with an updated WP Bakery.

Many thanks!

onixm

onixm Author Team

Thanks for the message! We will try to update as early as possible.

Feel free to send us an email to hello@envytheme.com if you have any queries.

Regards

Hi There,

Just downloaded and installed your theme with the demo content. Looks pretty good albeit a bit limited in typography (like setting font sizes on header tags) and multiple fonts (headers and body having their own).

Anyway my question is about Schedules. When I created a couple schedules they appear on the front end in reverse order based on time. So Day 2 shows first and Day 1 is second. Also, the order of the Day 1 schedule is also in reverse—the first talk of that day shows as the last despite the time set.

Am I missing something? I looked at the schedule orders and set them. I looked at the element and nothing there. Is your data query pulling the schedule info back in descending order—latest to newest? Is there a fix for this?

Cheers … Jay

onixm

onixm Author Team

Thanks for the message! Yes, it’s showing in descending order but you can edit this from the source file.

Feel free to send us an email to hello@envytheme.com if you have any queries.

Regards

Where is the instalation instructions? Thank you

Perfect…

To start I already get this error when installing the template Fatal error: Uncaught Error: Call to undefined function get_header() in C:\xampp\htdocs\oiite\index.php:6 Stack trace: #0 {main} thrown in C:\xampp\htdocs\oiite\index.php on line 6

onixm

onixm Author Team

Thanks for the message! Please send us an email to hello@envytheme.com with your query details including screenshots.

Regards

On the desktop menu bar there is a Buy Tickets button. I can not find anywhere on editing I would like to change the link or maybe even remove it. I can not find it in Customize or Menu.

Thanks for the message! Please find the attached screenshot to customize the button https://prnt.sc/scjlqn

Please send us an email to hello@envytheme.com if you have any other queries

Regards,

EnvyTheme support

Thank you. I’m unsure why I didn’t see that when looking for the solution.

Hello, is there any documention?

Thank you. Is there a way to change theme’s fonts?

onixm

onixm Author Team

Thanks for the message! Please send us email to hello@envytheme.com then we can send details with screenshots.

Feel free to ask if you have any other queries.

Regards,

EnvyTheme support

Hello, I’m using your theme “Encontro” for my website. I’m using the Home 5 layout for my home page. There is a section in this layout where you can write things like “Great Speakers, Networking, New People,Have Fun” and descriptions to it which you are showing in the theme preview. So I have changed it and removed the “Read More” buttons attached to this section. But after I removed these buttons the writings (the title and his descriptions) slid down to the bottom of the frame. Can you help me to configure and adjust the section so that the writings in that section can be set in the midst.

Thank you in advance.

onixm

onixm Author Team

Thanks for the message! Could you please share a screenshot with the email hello@envytheme.com

Feel free to ask if you have any other queries.

Regards,

EnvyTheme support

Hello,

What type of email is sent to customer after purchasing a ticket?

On testing no email is sent and there is no place to configure same.

Kindly note that I’m referring to email confirming the ticket purchase, type of ticket and quantity.

Thank you. 

onixm

onixm Author Team

Apologies for the delayed reply! I have attached a screenshot for your reference about customer email after purchasing the ticket. https://prnt.sc/pobsvo

For configuring the email please check WooCommerce>settings from dashboard.

Please send us an email to hello@envytheme.com if you have any other queries

Regards,

EnvyTheme support

Hello, I’ve purchased your theme for my wordpress website. I’ve customized everthing except the section at the bottom of the website. I’ve tried to find where I could change it but my searching ended up as a failure. I still can’t change the “venue location” and the “socail connection” at the bottom of the website as I said. Please help me with my problem.

onixm

onixm Author Team

Thanks for the message! Please follow the attached screenshot for updating the footer content https://prnt.sc/pm17fo

Please send us an email to hello@envytheme.com if you have any other queries

Regards,

EnvyTheme support

Hi there,

I’m looking to create a one page website but I’m unsure how I can set this up in the nav menu? i.e. I want to link to an anchor on the page from the top menu – Can you please provide details on how I can do this via the purchased theme?

Thanks, Aidan

onixm

onixm Author Team

Apologies! It’s multi page theme.

We will try to add one page variation in the upcoming update.

Please send us an email to hello@envytheme.com if you have any other queries

Regards,

EnvyTheme support

Como posso modificare i font?

onixm

onixm Author Team

Thanks for the message! Please follow the attached screenshot for changing the font https://prnt.sc/pcgpcl

We will add font change option from the dashboard in the upcoming update.

Please send us an email to hello@envytheme.com if you have any other queries

Regards,

EnvyTheme support

Hi, great theme. Unfortunately I can’t sort the schedule correctly by date. Sunday is always displayed before Saturday, although later date. Please help :-)

Thanks for the message! Could you please send us an email to hello@envytheme.com so we can share the details steps?

Regards,

EnvyTheme support

whenever i try to install Wp bakery, Advanced custom fileds and Encontro kits, i keep getting an error that says “Downloading installation package from /home/m4re/csbe.biz/wp-content/themes/encontro-child/lib/plugins/js_composer.zip…

Download failed. A valid URL was not provided.” Pls help me out here

Thanks for the message! Could you please try installing the main theme and do all essential setup? Here is the theme documentation- https://www.docs.envytheme.com/docs/encontro-theme-documentation/

Please feel free to let us know if any questions.

Regards,

EnvyTheme support

Okay, it’s fixed. License key for WP bakery and Advanced custom field pro Pls? It’s not in the file we got from Themeforest

Thanks for the message! The license key is not available for the buyer. The updated version of the plugins periodically will be shipped with the theme updates.

Regards,

EnvyTheme support

The schedule days and agenda is out of order. Every time I fix the order it goes out of order again. How do I make the agenda/schedule stay in the order of the days of the week? Also how can i make the agenda stay in order of the time sessions start?

Thanks! We hope the email reply was helpful!

Regards,

EnvyTheme support team

Great theme can you tell me how to change the colour of the header backgrounds as i can see an option. many thanks

Thanks for the message! We apologies that the header background color change feature is currently not available. We will add that feature in the next updates.

Regards,

EnvyTheme support team

..and to make it complete: where have you hidden the settings for the countdown? ;)

Thanks! We will reply in the email.

Regards,

EnvyTheme support

May be a dumb question, but I wasn´t ble to find a setting for this: the menue bar on desktops appears as transparent in general. When you scroll down the page, the menue becomes a bar with dark background. I would like to have this dark bar right from the start, snce the transparent bar doesn´t fit my needs. How can I achieve that? Have I missed a config setting?

Thanks for the message! We will check all queries and share updates. For any other queries please send us email to hello@envytheme.com then we can use one email thread for the reply.

Regards,

EnvyTheme support team

Ah, great. WILCO.

On single product pages the “Add to cart” button and the field for the number of products can´t be used. When you clik on it, nothing happens. Is this a bug or some sort of misconfiguration?

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