565 comments found.
hi Post Title missing from Product page. please try to reply fast. from day first lots of problem and your support takes ling time to reply
Hello, Dear Customer! We have performed your request in the ticket # https://wprollers.ticksy.com/ticket/3045531/ Best Regards!
Hi guys, I have an issue with this theme and ACF (Advanced Custom Fields). Both wordpress and the plugin are up to date, so it is the framework. It seems that Energy has a filter that alter the post_excerpt when a post is saved. This is also affecting ACF field posts. I know it’s not an easy question, but before spending a lot of time on this hypothesis, I’d like to ask you if actually Energy somehow alter how the post_excerpt is managed. Best, L.
more in details: it seems it’s forcing the post_content to be duplicated on post_excerpt
Hello, Dear Customer. Please send us at support@wprollers.com the following info: 1. Link/login/password for your cPanel or similar hosting control panel. 2. Link/login/password for your WP Dashboard. We need exact information about these both points, only in this case we will be able to help you.
I would like to change the service icons to my own icons. I know there should be an option to upload my own icon on the service page, but it is not there?
Hello, Dear Customer. Please send us an email at ourtechemail@gmail.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
Is the theme compatible with WP 5.9 currently?
Hello, Dear Customer! Sure, the theme is completely compatible with the latest WordPress 5.9 version and PHP 8.01 version. If you have the further questions – please ask us. Best Regards!
https://www.sungridenerji.com/ this is our site , so i publish in main page to services but button look like ‘Read More’ how can i change this words i cannot find.
Hello, Dear Customer! Please check these options in Customzier: https://bit.ly/3ugjk1X For further requests please submit a private ticket at https://wprollers.ticksy.com/ Best Regards!
When I downloaded the package from here, the zip file is missing several items & plugins including the page builder. I tried downloading the wordpress install file only and it too is missing plugins and the theme is not working as shown. When trying with the wordpress install file, the install fails due to no plugins.
Hello, Dear Customer. Please submit a private ticket at https://wprollers.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
Often, to fix the problems, it’s necessary to perform some changes or upload updated scripts in the theme’s/WordPress configuration files, so we request these details to solve your issue.
Best Regards!
I’d like to use my own icons for the services – how can I edit these?
Hello, Dear Customer! Please click WP Dashboard => Services => All Services => choose necessary service and open it. Upload your custom icon instead default and save changes: http://nimb.ws/sfZQhw Then check result at front-end. Best Regards!
the option to upload my own icon does not appear, can you help me
Hello, Dear Customer. Please send us an email at support@wprollers.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
Hi, how can I change slider? There is a menu under customize > Main slider settings but the only option in there is “no slider”
Hello, Dear Customer. Please send us an email at ourtechemail@gmail.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
actually I sent an email to support@wprollers.com just before your reply. is it enough or should I forward it to ourtechemail@gmail.com
Thank you, that’s enough. We are resolving your issue. Soon we will inform you about the results.
Hi,
We get this error when we try to change footer:
Fatal error: Uncaught Error: Call to a member function get_settings() on null in /home/customer/www/*.com/public_html/wp-content/plugins/theme-extensions/widgets/widget-services-row/widget-services-row.php:95 Stack trace: #0 /home/customer/www/*.com/public_html/wp-includes/class-wp-widget.php(393): ENERGY_Widget_Services_Row->widget(Array, Array) #1 /home/customer/www/*.com/public_html/wp-includes/widgets.php(1977): WP_Widget->display_callback(Array, Array) #2 /home/customer/www/*.com/public_html/wp-includes/rest-api/endpoints/class-wp-rest-widgets-controller.php(630): wp_render_widget(‘services-row-2’, ‘p-services-row’) #3 /home/customer/www/*.com/public_html/wp-includes/rest-api/endpoints/class-wp-rest-widgets-controller.php(122): WP_REST_Widgets_Controller->prepare_item_for_response(Array, Object(WP_REST_Request)) #4 /home/customer/www/*.com/public_html/wp-includes/rest-api/class-wp-rest-server.php(1140): WP_REST_Widgets_Controller->get_items(Object(WP_REST_Request)) #5 /home/c in /home/customer/www/*.com/public_html/wp-content/plugins/theme-extensions/widgets/widget-services-row/widget-services-row.php on line 95
domain: elseroof dot com
Hello, Dear Customer. Please send us an email at support@wprollers.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
Is there a Manual for this theme?
Hello, Dear Customer! Please check our documentation and watch video tutorials here: http://webdesign-finder.com/docs/energy/documentation_theme/index.html Pay your attention on the following topics: How to install theme with demo-content, Frontpage customization, How to use Unyson Page Builder, Customizer options etc. Best Regards!
Just a quick question, does this Theme support onepage? I mean converting many inner pages to onepage with anchor/nav menu..
Hello, Dear Customer! Please try this solution:
1. Install this plugin: https://wordpress.org/plugins/page-scroll-to-id/
2. Insert in button or menu item the following shortcode: http://yourdoamin.com/#section-1
3. Insert in text element via Page Builder the following anchor: [ps2id id=’section-1’ target=”/]
4. Every #section-x in menu item or button appropriates to the necessary id=’section-x’, where “x” is the index number.
5. Additionally you may install this plugin: https://wordpress.org/plugins/easy-smooth-scroll-links/ It adds smooth scrolling from button to necessary section/part of website.
Please clear cache in your browser and check the result. We hope our assistance is helpful for you.
How can I add a button to the right of the main menu
Hello, Dear Customer! In this case we offer you to highlight some menu item. To do this, click WP Dashboard => Appearance => Customize => Additional CSS and paste this code here:
.menu-highlight {
background-color: red;
}
.main-nav > ul.menu > li {
padding: 30px 30px;
}
Then save changes. Go WP Dashboard => Appearance => Menus => Open Main menu. Click “Screen Options” and select “CSS classes”. Scroll down to the necessary menu item, expand it and copy inside this class:
menu-highlight
http://prntscr.com/p4map0 Save menu and you’ll receive this result: http://prntscr.com/p4px85 Best Regards!
Hello, We would like to know how to replace the list of services on the main page, with the list of Products
Witaj własnie kupiłem motyw energy. Chciałbym aby mój szablon wyglądał podobnie jak demo na stronie. chcę go swobodnie edytować. Czy możesz mi w tym pomóc? swoją stronę edytuję w programie “Local”.
Hello, Dear Customer. Thank you for this request. Please check our documentation and watch video tutorials here: http://webdesign-finder.com/docs/energy/documentation_theme/index.html Pay your attention on the following topics: Frontpage customization, How to use Unyson Page Builder, Customizer options etc. Also you may submit a private ticket at https://wprollers.ticksy.com/ and we will assist you. Best Regards!
Hello and thanks for the theme! I opened a ticket, please give priority, tomorrow I have a phone call with the customer. Thanks so much!
Hello, Dear Customer! Thanks for your ticket! We have successfully performed your request: http://prntscr.com/11c6gkc Best Regards! 
Thanks a lot :))))
You are welcome, Dear Friend!
Pre sales question Are all the pages compatible with elementor builder? Does elementor comes with the theme?
Hello, Dear Customer. The native page builder for this theme is the Unyson: https://drive.google.com/file/d/1GmC2CFXsx_vuRufzgEG0NISgFPTVsG22/ Additionally, you may use Elementor, but we recommend to use it only for creating the new pages. Do not mix it with Unyson on the same pages. Best Regards!
Hello, I submitted a ticket and I am still yet to receive answers.. cheers
Hello, Dear Customer! We have replied you in the tickets # https://wprollers.ticksy.com//ticket/2699805/ and https://wprollers.ticksy.com//ticket/2699231/ Please check them. Best Regards!
Hello, bootstrap seems to be outdated, with jquery 3 it returns an error.
Uncaught Error: Bootstrap’s JavaScript requires jQuery version 1.9.1 or higher, but lower than version 3
Hello, Dear Customer. Please submit a private ticket at https://wprollers.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
I have emailed you regarding the photos, with the password etc.
Hopefully you will supply them.
thanks in advance! Victor
Hello, Dear Victor. We have sent you reply via email. Best Regards!
Hi there, How can I get the right angle corners around elements on my site? Elements like images, headers, service items, etc
Hello, Dear Customer! It seems that you haven’t installed demo-content. We can assist you. For these purposes please send us link/login/password at support@wprollers.com Best Regards!
