20 comments found.
Hi, The shop page and the product page arnt work and it is impossible to to buy because an of a non compability by the theme and woocommerce… Here is the message that i have : “Votre thème (Enerzee) contient des copies obsolètes de certains fichiers de modèles WooCommerce. Ces fichiers devront peut-être être mis à jour pour garantir leur compatibilité avec la version actuelle de WooCommerce. Suggestions pour résoudre ce problème :
Mettez à jour votre thème vers la dernière version. Si aucune mise à jour n’est disponible, contactez l’auteur du thème pour vous renseigner sur la compatibilité de ce dernier avec la version actuelle de WooCommerce. Si vous avez copié un fichier modèle pour le modifier, vous devrez copier la nouvelle version du modèle et réappliquer vos modifications.” Regards
Hi,
Please submit a support ticket at https://iqonic.desky.support/
Our support agent will help you with that.
Thank You!
Hello, The most recent update to Elementor causes a fatal error with the /plugins/enerzee-extensions/ Is an update available for this plugin? Thanks.
Hi,
Please raise a support ticket at https://iqonic.desky.support/ Our support agent will guide you further.
Thank You!
Ok, we just submitted a support ticket, thanks.
Our support agents give you a reply on your ticket. We think it’s will be helpful.
Hello, i found a bug in your code. File: /plugins/enerzee-extensions/inc/elementor/render/team.php | Team Slider print just last 10 memebers. I’ve add post_per_page => ‘-1’ in $args var
Hi, Thank you for this solution. We fixed this in next update. If you have any further queries please submit a support ticket at https://iqonic.desky.support/ Our support agent will help you with that. Thank You!
Is the template compatible with WP version 5.7.x?
5.7 is in testing phase we will launch update soon.
Dose this theme support rtl
Not yet.
I want to buy this theme. but is it compatible with woocommerce?
It’s not supported yet will rollout an update soon.
Wouldn’t it work if we install woocommerce ourselves?
You have to design then after installing it.
OK. When will this update to woocommerce be released. Do you have an estimated date forecast? My customer liked this template very much, but he wants the e-commerce infrastructure to be ready. Is the cart automatically displayed in the menu when I install Woocommerce? Will it cause problems if I install without designing? Can you share a demo link with me?
We don’t have a specific date for woocommerce update.
You can purchase the theme and integrate Woocommerce for you client. You take help from a developer to design woocommerce product and cart pages.
Sorry, we can’t provide a demo link.
Thank You!
Hello, nice theme! Where do I find the Slider revolution Licence key? It asks for this whenever I try to import their templates
For those templates you need get the individual license from their site. With the theme you developer license which allows you to use it with our designed sliders.
Hello, On the home page 1, Is the elementor image background effect with the four full width hover images a standard widget or is that custom to this theme? Is that a full width image accordion? Thanks.
Its a custom widget made by us for the theme.
The default background for that elementor image background effect section displays the image for the 4th column when the page loads. How do we set the image in the 1st column to be the default background image?
hi. It took us a while to understand that. Its actually a minor bug. We will update the package on themeforest with the fix today itself.
Hello, thanks. We see your demo site is fixed, but after updating the theme, the issue is still occurring for us. We even rebuilt the image background effect section and it is still displaying the fourth column image as the main default image. Please let us know if we should open a support ticket.
Yes. Please open a support ticket with your domain url and wpadmin access details. We’ll check and update it for you
Ok, we just submitted a support ticket, thanks.
Which version of elementor, they recommend installing to avoid failures??
We request you to please open a support ticket at https://iqonic.desky.support/ so that our support team agent will help you. Thank you
Where is the color setting? Can i change the green color with any other color? The documentation says that after the Typography Settings i should find the Color Settings but i can’t see it. And in the screenshot image in documentation doesn’t show the color setting indeed
Hi fra_imago, we request you to please open a support ticket at https://iqonic.desky.support/ so that our customer support team agent can take a look at your concern and fix it for you directly. Thank you
Hi there, just bought the theme. I would like to override the file /inc/custom/enerzee-breadcrumbs.php. I placed the file in my child theme (which is working) but nothing happens. Any idea how to override this file?
hi Can you submit a ticket at https://iqonic.desky.support
Hi there! We like the theme design but we are facing first problems on installation.
We are unable to find the child theme in the instalation files provided. Could you please tell us where can we get it? In documentation it is said that its included in the theme files zip, but it isn’t there.
Thank you!
Hi, Sure, We’ll help you set it up. Can you submit a ticket at https://iqonic.desky.support
Thank you, Child Theme installed and demo imported succesfully.
We asked the support through the link you provided and in a short ammount of time they kindly sent us the link with the child theme.
Thank you very much.
I can’t load a demo it gives an error. What is the problem?
Hi, You mean demo import ? can you submit a ticket at https://iqonic.desky.support please share demo link and access details so we can check
Hello, I cannot install the theme in my wordpress. When I upload the ZIP in WP it says the link has expired. Can you help me, please
Sure. Please open a support ticket at https://iqonic.desky.support/ so that our team can assist you on it. Thank you! 
Please contact me to this email enerionanalytics@gmail.com. I can´t install the theme
ok
Hi, I didn´t recieve answer. I installed the theme but I can´t install the revolution slider. Would you give me my money???
Hi mcld94, we have emailed you on your given e-mail address. Please accept our sincerest apologies for the delay. Stay with us while we’ll expedite your concern. Thank you for understanding
This theme is not functional at all!
1. When I am trying to update portfolio, it is saying that it is updated, but the front is the same as before. 2. There is no way I can remove the author’s name from the blog view! 3. WP Bakery is not attached to the theme, even though it is saying the opposite of the description. 4. Another feature that is not working is the fact that for example about the team, you MUST have at least 4 people in order that one to work fine.
This is the worst purchase I’ve made in themeforest!
Hi Granittemaj, we see our support agent is in talk with you regarding your concern. Our team always try their level best to resolve the concern at the earliest possible. If there is some minor tweaks, we request you to allow us some time so that the team can workout on it. You shall be informed on your support ticket.
Good luck!
Thanks
Congratulations, Nice Work, GLWS
Thank you
Congratulations, Nice Work, GLWS
Thanks
Adorable job, done by you …. Congratulations! Good Luck with Sale
Thank you very much rewebsotech Means a lot!
Great Work, Congratulations GLWS
Thank you TmdStudio for your comment.
