57 comments found.
Why I can’t upload this theme automatically from wp dashboard appearance option and when I manually upload this theme using file manager option I have seen that my image library thumbnails are not showing properly and when i try to upload any new image it is also not showing in theme/website what is the issue and how can i fix this
Hello,
I checked and found that you already opened a ticket on our support site and we are already discussing on it. So please reply on the ticket directly so we can be on one place and solve the issue.
Best regards,Cheers from the Creative’s Planet team
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Hi there. I see mention of a pre-header. Is it possible to include a secondary menu in the pre-header? The project I have in mind has a lot of pages and the flexibility of a second top menu would be handy. Thanks.
Hi,
Yes you can show secondary menu in the pre-header area but without any dropdown menu. You can show only menu with links but not the submenu.
Best regards,Cheers from the Creative’s Planet team
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I installed the theme manually to a dev server. When i moved to production and active the main enginr addons plugin I get a 504 error. Is this a license issue? If so how do i switch my license from my dev site to my production site. I didn’t use envato to install my theme.
Hi,
No this is not related to license. May be PHP version issue or any extension issue. Please create a ticket on our support site and send us your site URL with admin login details so our team will solve it.
Best regards,Cheers from the Creative’s Planet team
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I appreciate you responding. I copied the site exactly from the development area of the same server to the production area so the files and database are exactly the same including all plugins and php version. If I login to wp-admin on the dev site with the plugin active I have no issues. If I login to wp-admin on the production site with the plugin active I get a 504 error message. I also found this posted in your help section. It describes a process of unlinking from the old site and linking the license to the new site. How does that process work if I manually installed the theme and didn’t use the process involving the “Envato Market” plugin settings
Hi, 1. My concern is about the license key. If I install the themes to my website subdomain for testing, how easy it is to change the themes back to my main website? —You just need to unlink from your old subdomain and link it with the new main site. You can do this from “Envato Market” plugin settings.
Hi,
We are not setting any restriction with the license key. The Envato Market plugin is developed by ThemeForest team. So I think they may restricted something. But generally it’s not strictly linked with any WordPress setup. You can easily transfer it.
So we need to check this directly on your site.
Best regards,Cheers from the Creative’s Planet team
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We bought this theme a while ago and we would like to know if you have the psd templates. Thanks.
Hello,
Yes we have PSD templates. Please create a ticket on our support site and our team will send you PSD files.
Best regards,Cheers from the Creative’s Planet team
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Hello can i used my purchase license on sider revolution? because there asking me for license in other to import my slider
Hello,
Please note that we purchased Extended license to distribute the Slider Revolution plugin to distribute it with our theme. This license does not come with any purchase code. So we cannot provide you license for this.
But you can import our default sliders without purchase code easily. If you get any problem then please create a ticket on our support site so our team will guide you on this.
Best regards,Cheers from the Creative’s Planet team
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Hi,
is it possible to add custom icons to services? Right now i can only choose between Font Awesome, Enginir Icon, Stroke Gap Icon… e.g.
Kind regards, Tom
Hi,
Yes you can add custom icon for services. Please create a ticket on our support site so our team will guide you on this.
Best regards,Cheers from the Creative’s Planet team
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Does it have RTL?
Hi,
Acually our theme is partially supported with RTL. So basically all things are RTL support except some special designs like the overlay effect on the homepage.
We are using WPBakery Page Builder plugin which is already RTL supported.
Also we are ready to provide you solution for any of your RTL related queries. Feel free to create ticket on our support site and send us details so our team will do the changes for you.
Best regards,Cheers from the Creative’s Planet team
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Hello, sorry to bother again. How soon until update is live ?
Hello,
We just updated our theme. So you can buy it now. You can see our demo site for the quote form demo.
Best regards,Cheers from the Creative’s Planet team
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Hello, is there no free quote page ready?
Hello,
Sorry we missed that page. Thanks for pointing this. Our team is working on it and it will be ready in 1 or 2 days.
Thanks again.
Best regards,Cheers from the Creative’s Planet team
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Great. Please let me know when it’s updated, I’ll buy the template.
Hello,
We updated the demo site so now the button is working. We created a Free Quote form that will send email to admin.
You can see on all demo. Here are some links:https://enginir-demo.creativesplanet.com/industry/get-a-quote/
https://enginir-demo.creativesplanet.com/construction/get-a-quote/
Best regards,
Cheers from the Creative’s Planet team
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when are you updating on here including free quote?
Hello are you updating the files today ?
Hello,
Yes we prepared the update but we hold the update due to recent release of WordPress v6.0
Also there are other plugins also updated so we hold the theme update. Our team is working on the update and we will update theme tomorrow. I will provide you update on this.
Best regards,Cheers from the Creative’s Planet team
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thank you, will buy it tomorrow then
Hello,
The Enginir theme is updated and you can purchase it now. Please see our demo with quote form here:https://enginir-demo.creativesplanet.com/industry/get-a-quote/
Also you can check our different demo for the quote form.
Cheers from the Creative’s Planet team
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Hi,
im using the CreativesPlanet Portfolio Element.
if i´m selecting a portfolio category the background of the item turns red. Because i selected that item, the font turns red too. Its not readable anymore. Is there a way to fix that?
Best regards, Tom
Hi,
We need more details on this. Please create a ticket on our support site and send us details like your site URL or screenshot so we can understand this properly.
Best regards,Cheers from the Creative’s Planet team
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Hi, i really like to work with the Enginir Theme.
Is there a way to add a translation button in the header near the search icon, or in the pre header?
Kind regards, Tom
Hi,
Yes you can add button in header area. But we like to know which plugin or service you like to use for translation. Please create a ticket on our support site and send us details so our team will guide you on this.
Best regards,Cheers from the Creative’s Planet team
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Hi, im using the Enginir theme. When using the accordion every section title starts with a minus. The – is displayed above the title, so that the first two letters of the word are very hard to read. I tried to add empty space to the title of the section, but it does not work for me.
Do you have a fix for that?
Kind regards, Tom
Hi,
Thanks for pointing this. Actually this is a bug and appears only if you align the icon to the left side. This will be solved with our next update. But you can solve it by adding a CSS code now. Here is the CSS code:
body h4.vc_tta-panel-title.vc_tta-controls-icon-position-left a span {
padding-left: 25px;
}
body .vc_tta.vc_tta-accordion .vc_tta-controls-icon-position-left .vc_tta-controls-icon{
left: 0;
}
Just paste this CSS code in Dashboard > Enginir Options > Additional CSS box and save it. This will solve this issue. Also it will be solved with our next update too. Best regards,
Cheers from the Creative’s Planet team
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Thank you! Works great.
Glad to hear it works 
Hello, suddenly all services stop appearing in my website. I have the content and everything, but the page appears to be just blank: https://genermex.net/en/servicios/maintenance-and-rehabilitation-of-electric-generators-in-factory-or-site/
Hi,
We need to check your settings. Please create a ticket on our support site and send us admin login details so our team will check this directly on your site.
Best regards,Cheers from the Creative’s Planet team
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Hey there,
in the Changelog your wrote:
v2.8 (11th August 2021) - [UPDATE] WPBakery Page Builder plugin updated to the latest version v6.7.0
We use Version 2.9 of this Theme but WPBakery is still at Version 6.2
Hi,
You may get message to update plugins in admin panel. If not than you might disabled the notification. But you can still update plugins. Just go to Appearance > Install Plugins section and update plugins from the list.
If still not solved, then please create a ticket on our support site so our team will check it directly on your site.
Best regards,Cheers from the Creative’s Planet team
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Hi,
1. My concern is about the license key. If I install the themes to my website subdomain for testing, how easy it is to change the themes back to my main website?
2. Can I import and export the themes setting if I change the website?
Hi,
1. My concern is about the license key. If I install the themes to my website subdomain for testing, how easy it is to change the themes back to my main website? —You just need to unlink from your old subdomain and link it with the new main site. You can do this from “Envato Market” plugin settings.
2. Can I import and export the themes setting if I change the website? —Yes you can import and export theme settings. You can use Customizer Export/Import plugin to import and export settings. But make sure the images are not included so you need to import images manually.
Best regards,Cheers from the Creative’s Planet team
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Beautiful theme but i have some questions before buying: can I add a photo gallery (i.e: carousel, lightbox effect) in project single page?
Hi,
Sorry for the late reply. Yes you can add photo gallery. I will setup a demo and will send you a link.
Best regards,Cheers from the Creative’s Planet team
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Hello,
The Kirki plugin just released their new version v4.0.3 which has so many bugs. The bug effects our all theme. So we suggest you to revert back to the older version. The steps are very easy and it just takes 1 minute to solve the issue. We created video for the steps. Please see this video:
https://youtu.be/dIOhUwzhxi8
Thanks,
Creatives_Planet Team
Hey,
i just bought the theme. The Demo import “industry” looks very different. How can i import the correct demo?
Best regards, Tom
Hi,
The demo process will setup the demo you selected. There are different demo options to select. I think you selected the wrong demo.
Don’t worry, just start the demo setup process again and it will setup all contents again. Just make sure to remove all menu as the demo process will add the menu again. All other data will be overwritten. So just remove the menu and start the demo setup process (from Dashboard >> Appearance >> Enginir Theme Setup ) again.
Best regards,Cheers from the Creative’s Planet team
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I bought the WP enginir theme, the pre header doesn’t display on mobile, pls advice how to this? thanks
Hi,
Yes we hide the pre-header area in mobile because there is very little space in mobile screen area.
But you can make it visible easily. Just go to Dashboard >> Enginir Options >> Enginir Options >> Pre-Header Options and fill “10” in “Hide in screen size” option. This will make the pre-header always visible.
Best regards,Cheers from the Creative’s Planet team
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Did your theme break in the past week? We have a live website using your theme which had the header suddenly disappear.
Hi,
No there is no break in past week. Please create a ticket on our support so our team will tell you properly on this. There may be issue if you are updating very old version of our theme. So we recommend you to create a ticket on our support so our team check your current version and will guide you properly if any error found.
Best regards,Cheers from the Creative’s Planet team
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