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544 comments found.


I’m trying to desable, or edit, at least, the INFORMATION icon that stays on the top of the sidebar menu. At de dock icon. It’s called informationdock and I don’t find the option do disable or edit it anywhere.

Is it editable? Can you help me, please?

Thank you!

Nevermind, I’ve just found where it is. Information pannel in Widgets.


hi, pre-sales question . . . i was testing epix.themeva.com on my ipad. the navigation doesn’t work. is there a workaround for having a mobile menu because it appears to me there isn’t anyway to navigate on an ipad.



I’ve just tested with an iPad 2 and it works absolutely fine. What iPad are you using?


Is it possible to do the following with the mobile menu.

1. Extend the auto hide time (just for mobile)

2. Turn the auto hide function off for mobile? So it stays on all the time?

For mobile its a little confusing how you navigate back to the menu once its hidden so I would like to make it easier for my users to find the mobile menu.



1. Unfortunately not, the autohide time is for both desktop and mobile.

2. I could help you with the CSS for this and give you a guide to where to change it. Or you can use the customization service where we can do it for you.

I’m creating a new function at present where it displays the “stacked bars” menu icon when it’s hidden, so this maybe the best method anyway.

Greetings. I have few questions before I make the purchase, as I really like your theme. 1. Is there an option for a calendar that I can edit to show available dates? 2. I read on previous comments you were working on a secure login where clients can view their photos by using a password. Is that up and if not, wen will it be? Thank you for your assistance.


1. You could use the standard WordPress calendar widget or you can use a plugin to suit your needs.

2. Yep, that’s working now – you simply set a password on the page where you want the client to login.

HI there is there a way to remove the info button and arrow button at the very top of the menu?


Yep, goto Appearance > Widgets > and remove any content within the Information Panel.

The arrow button sounds like the Social icons, goto Appearance > Theme Options > Social and turn off social icons or if you want the social icons and not the share icon, turn off the “Share icon” option.

For any further help, please use the Help Center @ http://help.themeva.com

Hi I cant see there where to privately share login details, can only see the forum

Hi there,

Is there anyway to implement a sticky footer for this theme? I’ve noticed setting this up for a client that if there isn’t much content, the base below the footer is white and doesn’t look so great.



There is an easy CSS fix what could make the page a minimum height and therefore show the footer at the bottom of the page?

Hi I updated WP to 3.9.1. I then installed Visual Composer from ePix theme. Visual composer seems to work for page creation, but when I tried to edit Slide Set, it shows only XML field. I have no way to update my slide right now.

Thank you!


Please ensure you’re using the latest version of the theme too, this was fixed a number of weeks ago.


I hope you are well.

would it be possible to remove a name of image from slide set manager ? What I don’t like is that names appear on every slide . I’d like to see only changing pictures without their names on my front page.

thanks ,


thanks for getting back to me. I wish I could use the given website but to register I have to enter a purchase number and I don’t know what it is.I’ve tried invoice number and order id but still no joy. Anyway I need your help again with names of pictures. I can’t get rid of them if my slider is set as carusale and the lightbox is enabled. Any idea how I could disabled it ?

setting the Slider content to Image only doesn’t help

Hi Greg,

The purchase code is in your License file, goto ThemeForest > Account > Downloads > ePix and download the license file, there you will find the Purchase Code.

Once you’ve registered, please post that question and support will investigate for you today.

Thanks, I posted my query on the other forum :)


I’m trying to install google analytics tracking code, but it keep me telling the code hasn’t been installed. I’m copying the entire code from analytics page and pasting it directly to “tracking code” field available on theme options. How can I make it work?

Thank you.


My apologies, I missed this.

If you post this onto the Help Center @ http://help.themeva.com, support will give you the CSS to hide the icon.

It’s always best to use the Help Center as questions are answered much more frequently than on here.

No problem.

I’ve got in touch with the Help Center. Waiting for response. Thank you for your attention.

Hi Guys, I have purchased this theme, quick question, is there any easy way on the homepage to access the play / pause button on the vimeo video. When I go to move the mouse to access it the menu covers over it. Just wandering if there is any other way to have this clickable. Otherwise theme is fantastic.



Hi Pete,

Unfortunately not, however the entire video is clickable which will play / pause it.

Hello, How can I make it rtl support theme? And how to install font files? (by font-face in CSS) Thanks Anat


I’ve been working on the RTL side of things the last month or so. The latest version should be much more compatible.

Please ensure your RTL file ( ePix/rtl.css ) is the same as this one – http://epix.themeva.com/wp-content/themes/ePix/rtl.css

You can use a plugin named “Use any font” for this – https://wordpress.org/plugins/use-any-font/

HI there

When I add a Grid Gallery, it does not display and also wipes out all my content. http://brokenbaypearls.wiseupmarketing.com.au/our-story/

Any ideas? thanks

Can you please help?


My apologies for the delay, I’ve not been able to get near a computer the last few days.

You should always use the Help Center @ http://help.themeva.com as there is dedicated support to assist you.

It seems like the datasource maybe at fault, please post your WP login details onto the Help Center and support will take a look for you ASAP.

I have updated to WP v3.9.1 and Visual Composer v3.7.4 however when I go to edit any page or style sheet I get a slew of options/buttons that are unclickable.

I am unable to edit for create any pages do to this. Could my theme be broken? Please help!

I have also updated my theme.


My apologies for the delay, I’ve not been able to get near a machine to answer these questions. It’s always best to use the

Help Center with dedicated support @ http://help.themeva.com

Visual Composer is now on 4.2.3 – please see this guide for updating it. http://help.themeva.com/theme-issues/


After upgrading to the latest version today I get this error both in the admin and on the front end

Warning: Illegal offset type in …/wp-content/plugins/js_composer/include/classes/shortcodes/shortcodes.php on line 432


Your account is not showing you have purchased the theme under this account.

That error is coming from the Visual Composer plugin and not the theme itself.

Oh, sorry, I asked the question in a wrong forum ;)


I was about to purchase this theme when I noticed that on my MacBook retina running Firefox the Home – Example I has a serious resizing, flickering and flashing animation issue with the Ken Burns effect. I saw that this is a known issue reported to you 2 months ago.

Two questions here.

1) Do you have an ETA on when this bug will be fixed? 2) Are there other animations besides Ken Burns that can be used with the Example I? That layout is exactly what I’m looking for…

If a fix is coming and I can use an alternate animation that has no issues then I’d be more than ready to make a purchase.

Thanks. :)


That’s so strange FireFox is doing that, I tried a test environment and couldn’t replicate it.

Fortunately you can set other effects like fade, slide etc.

I’m going to look into the issue again and see why only FF has the issue.

Thank you. If I run across a fix, I’ll let you know.

Hi, I love this theme on the Macbook, but I find the demo unusable on the iPhone. Have you actually tried your demo on an iPhone?? Are you having any immediate plans to revise the navigation? Some examples:

- In full screen home page demo. When clicking somewhere (intending to go right) brings down the menu from the top, covering half the screen. I then myself (super-power user) spent 2 minutes trying to get the menu to move up again, swiping it up, clicking it, etc etc, until I figured out you have to actually sit and do nothing for enough seconds. Completely user hostile.

- Surfing in landscape mode and pressing the stripes to bring down the menu, the menu ends up below the screen fold, meaning it looks like nothing is happening, and you have to scroll down to look if the menu is open or closed, and then scroll up again to toggle if wrong. User hostile.

- In full screen, I want to see the photos full screen, but no way to get the Safari title bar and tools bars to go away since the scrolling is locked. Ugly.

- Click on right side of the fullscreen doesn’t go to next slide, instead brings down the menu. Ok, I think I forgot this 10 times during playing with the demo, but maybe I would learn as a user finally. Unfriendly.

- When Swiping, the picture wiggles up and down, instead of going straight right. Compare the native photo app on the iPhone. Ugly.

So with a 10/10 on the computer, this is a 2/10 at best for iPhone, I would loose customers because they are unable to navigate the site.

I hope I am wrong or that there are some tweaks possible, since I would really prefer to use this theme! I absolutely love it on the computer.


Thank you for the feedback. The current method is to swipe left / right in the center of the screen – but I can see your point of view and will look to improve it. Up until this point I’ve not received any feedback about it and assumed users were happy with it’s current state.

However, you may be pleased to know I’m currently working on an alternative method of triggering the menu – it will work by clicking a menu icon to open and close it.

I’m 60% through the development and will be releasing a beta test via the Help Center over the next week or so ( maybe sooner ).


How do I get Woocommerce installed? I didn’t see anything in the files or plugin options.

also how do I change the theme styles. I see there are multiple styles on the demo but dont see any options in the theme options.

Thanks for your help!


You can install woocommerce via Plugins > Add New > Search for Woocommerce, install and activate the plugin and the theme will automatically add the cart etc.

thanks! i thought it would have came with the theme thats why.

I kept it separate as a good portion of users don’t use it as an e-commerce theme. :)


How do I get rid of the demo image backround and add my own. I tried adding a backround through the visual composer to hopefully replace it but it didnt.

backround image example: http://delica.websitewelcome.com/~reef/about/

Thank you

also the product page color theme wont change when I choose the skin within the page options.



You can customize the skin ( Appearance > Themes > Customize ) load the skin you’re using and goto the background section to remove the image.

Unfortunately the product page isn’t actually a page – you should probably set the skin you want for the product pages as the default skin for the site and other pages ( normal ones ) set a different skin.

Hi there,

I'm having a little trouble understanding the conceptual differences between a gallery and a portfolio.
Could you please explain these?

Thanks! :)

Never mind. I figured it out. Galleries are how images sets are displayed. Portfolios are a type of post.

I’m glad it’s sorted, if you have any further questions, support will be happy to help on http://help.themeva.com :)

Flickering Ken Burns Effect in FIrefox on MBPR

I can confirm the flickering and flashing animation in Firefox on a Macbook Pro Retina. Here is a link to a video capture of my screen if that will help: Vimeo Firefox Flickering Example It’s the fade + zoom effect that’s the culprit.

Thanks for confirming this – there must be a bug with FireFox under retina display.

The CSS that produces this is effect is completely valid and even under testing environment of a retina device it works.

Leave it with me, I’ll get hold of a MBPR for next week and get to the bottom of it .