rascals

rascals supports this item

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758 comments found.

Ok, I have a couple of questions ..

1. For whatever reason when using the Youtube video shortcode, the full screen option is disabled.

2. When using the Youtube video as well, when on my mobile smart phone, the screen stays Vertical with the video being Horizontal. but when I turn my phone sideways, the video lightbox screen is still Vertical and does not turn with the phone.

3. Is there a way that you guys can upload and update of the theme where designers can upload responsive instances of regular sized images. For example, I have an image that stretched 940px across the entire theme content area, when viewed on a mobile device the image stays the exact same way but its smaller due to the fact it has to fit within the content area limits. I would like to know would if be possible for you guys to add an option within the “Theme Settings” to add resized images to fit within the responsive limits without making the design look too spaced out, etc.

Thanks, let me know what you guys can do to help, I am a very trusted purchaser with Envato and I would love to get this issue taken care of that, thanks.

Hello,

I’m sorry to hear you are currently having trouble.

Please start a support ticket at http://rascalslabs.ticksy.com/

Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.

hello i just purchased the eprom theme and when i upload the file to my wordpress it said there is no style.css file in the one i downloaded. i am asking for help to fix this problem.

Hello,

I’m sorry to hear you are currently having trouble.

Please start a support ticket at http://rascalslabs.ticksy.com/

Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.

Theme update made ??... My music will not play , it worked before … what is the problem ? Best regards jürgen

Hi,

This issue has now been fixed, please update your theme. https://rascalslabs.ticksy.com/article/342/

If you still have problems, create support ticket at https://rascalslabs.ticksy.com/

oh sorry , my mistake … thank you very much for the quick response … everything is perfect! best regards from switzerland

Hi, can I remove the footer on the release site? if no pending event … depends the footer in the air – we can I solve the problem? Best regards!

Hello,

I’m sorry to hear you are currently having trouble.

Please start a support ticket at http://rascalslabs.ticksy.com/

Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.

The player doesent work for me http://moonsunrock.com/

and dissapear TRACKS menu from the left

Hello,

I’m sorry to hear you are currently having trouble.

Please start a support ticket at http://rascalslabs.ticksy.com/

Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.

JCRU

JCRU Purchased

Hello, i have purchase these theme, but my player doesent work!! and on the LEFT, the admin TRACK menu dissapear!!

Hello,

I’m sorry to hear you are currently having trouble.

Please start a support ticket at http://rascalslabs.ticksy.com/

Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.

JCRU

JCRU Purchased

i cant start because is my first problem with this template since i bought it and cant open a support ticket, its incredible, is my first support and i cant open it

Hi, Try update your theme to the latest version.

Your support has expired. You are getting six months of support when you buy template ( this is part of the package ). After six months, you can purchase an additional period of support.

Hello how are you? whos thing going? thank you for newer update on this eprom wp theme!

I really need your help on making my website boxed style not full screen !

For boxed size i used this code in quick edit to do that :

body { margin:0 auto; repeat center;} @media only screen and (min-width: 1264px){ body { width:1264px;} a.jcarousel-prev { left: -20px !important;} a.jcarousel-next { right: -20px !important;} } @media only screen and (min-width: 768px) and (max-width: 959px) { body { width:768px; overflow-x:hidden;} a.jcarousel-prev { left: 0 !important;} a.jcarousel-next { right: 0 !important;} } @media only screen and (max-width: 767px) { body { width:auto;} }

is that correct ?

please i need your sugestion i need the right code form you do do that ,

does this code i have used affect anything to theme? how to put an background in body but to be boxed background ?

please see image this is all i want:

http://radio-7.net/wp-content/uploads/2016/04/image.jpg

Hello,

I’m sorry to hear you are currently having trouble.

Please start a support ticket at http://rascalslabs.ticksy.com/

Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.

my support has expired , i cant open ticked! please can you help me with that? here in coment box or in my email ? : markudaniel@gmail.com i appreciate :D

Deesign

Deesign Purchased

Rien ne va plus! Revolution Slider doesnt work anymore – i made no changes. Audio Files doesnt work anymore – no changes, too. Hint: Didnt renew support and also no updates – maybe the cause?

Hi, sorry to post this here but I want you guys to check the ticket that I just created. It’s kind of urgent. Thanks in advance.

Hi, Done :)

kafka82

kafka82 Purchased

Really great theme – it is a shame you support and developed this theme just for music in audio format – you should allow to include video files in the releases instead of only soundtracks! Any plans to include video files anytime soon? I also sell videoclips with related artists.. I think this functionality it should not take long to include!

Hi, Sorry for delay I prepares a new big update, so I will add a new lightbox, and then you will be able to view video (in popup window) on releases page.

Hello, is there any way we can allow artist to sign up and create their own profile page / upload albums? If not, can you do custom work for us?

Can we turn off animations from backend?

Can Artist sell their own merchandise on WooCommerce?

Any limit on sound file size? what sound formats can it read?

HI, Unfortunately, but theme doesn’t have such features. I think that any available music theme doesn’t have such functions, so if you want, send me your budget for this job I make a decision (via my contract form on profiles page).

Hi, Could you please let me know if the 1.5.2 version of the theme is compatible with the 4.5 WordPress version. Please let me know.

Hi, yes this theme version is compatible with the 4.5 Wordpress version.

Can i you the Visual Composer: Page Builder ? :-/ Cause i buy it but i dont know if its work. Thank you

Hello, Unfortunately but the template is based on pure shortcodes without using Visual Composer. In this way, theme runs faster, but in the future we plan to add VC to to Eprom.

Hi, is there a way to show more than 10 results on the Shop page?

Best regards.

Hello,

I’m sorry to hear you are currently having trouble.

Please start a support ticket at http://rascalslabs.ticksy.com/

Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.

MJG007

MJG007 Purchased

Hi Guys, Just want to say THANK YOU SO MUCH for an AWESOME theme :) and much appreciated support – this is one of the BEST WP MUSIC THEMES on ENVATO without a doubt :)

I’m glad to hear that, thank you!

MJG007

MJG007 Purchased

Hi guys, just updated to latest Eprom version and noticed that in Woocommerce store, the “Related Products” now show as TWO ROWS with only TWO products per row – any suggestion on how to fix this to show as single row with 4 products again?

Hi,

This bug is fixed, update is waiting on TF for approval.

If you are in hurry however please provide email address where I can send you fix.

MJG007

MJG007 Purchased

Thanks Rascals – you’re the BEST!!! :-)

Hi, I’m about to buy this theme, but before you do need to know if after the user to buy the album or track may become available the full version of the tracks on the user’s account, I hope I have explained correctly.

Hi, You can use demo track in your preview and use shop for sell full length tracks.

Thank you! :)

Hi there … all of a sudden my shop page is only displaying two products per row … ever seen this before? http://www.wakeself.com/shop/

Hi, Please update your theme to latest version or create suuport ticket at https://rascalslabs.ticksy.com/

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