831 comments found.
Hi!
On my artist page when I “Load more” it duplicates one artist. How do I fix this?
https://zevenzegels.nl/artiest/artiestenHello, its been 2 months now with no help?
I am very sorry for the delay, can you resubmit your application? I will try to help you immediately
On my artists and releases page the KingComposer logo keeps pulsating. It never let me edit anything on those 2 pages. Other pages work just fine. Help?
Hello,
Sure, I will help you immediately, just please start a support ticket at https://rascalsthemes.com/support
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Cheers from your Team @ Rascals Themes
It says: This Ticksy account is Inactive. If you are the owner of the account and want to recover it, please contact Ticksy’s support department!
Please, I’m a paying custumer who also paid for support. Its been 2 weeks and still i got no help, not trough the Ticksy neither trough mail.
Help please? Im very happy with the theme but i think ill be asking for a refund on my paid support….
Hello, its been 2 months now with no help?
I am very sorry for the delay, can you resubmit your application? I will try to help you immediately
I’m in need of a topic for a course and sell compressed files with audio display for customers to listen to (compressed files are audio files). Can you recommend me an available theme that works for me?
Hello, We all thank you for your interest in our theme.
No problem with that, Epron will be good for you.
Drop me a line if I can do anything else for you.
Cheers from your Team @ Rascals ThemesHello @rascals,
looking for those well documented manual. Also tried to open this youtube-video – it´s on private… need some documentation how to use this theme correctly. Thanks.
Hello,
Sure, I will help you immediately, just please start a support ticket at https://rascalsthemes.com/support
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Cheers from your Team @ Rascals Themes
where is this so-called support? we are in the same time zone and have not received a response within 7 days! Is that what I´ve paid for?
I been using this plug for years now. Install on my new website and i cant get it to installed. Its telling me i need King Composer. i want to install the demo and work off of that. But it will not let me
Hello,
Please download recent version of Epron. You will find new version in theme package.
Cheers from your Team Rascals Themes
Possible to give the admin user the option to post without going into the wp admin console?
Hello,
I’m afraid the default is not possible.
Cheers from your Team Rascals Themes
Can I give the option for the Registered users to upload or post videos and images?
Hello,
By default it is not possible, you need to use extra 3rd party plugin for this.
Cheers from your Team Rascals Themes
Hi, first of all, thank you for this nice theme. I have some problems with the twitter widget. I cant edit or remove it. I get the following errror: “the response is not a valid JSON response”. Any idea what is going on? Cheers, Thorin.
Hello,
Sure, I will help you immediately, just please start a support ticket at https://rascalsthemes.com/support
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Cheers from your Team @ Rascals Themes
Thank you. Will start a support ticket.
Hi Nice theme. I have some question before buy this theme
1-can i upload video gallery 2-can i add song or video download option
Hello, We all thank you for your interest in our theme.
No problem with that, theme is build in via page builder so you can add extra block for gallery and extra buttons with custom links.
Drop me a line if I can do anything else for you.
Cheers from your Team @ Rascals Themeschanging page titles to a different color other than orange
Hello,
Sure, I will help you immediately, just please start a support ticket at https://rascalsthemes.com/support
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Kind Regards, Mariusz
Dear RT Team,
I have been using this theme for quite a few years (I love it). My support expired a long time ago but with the update to 2.0 I have found a dilemma that is not an incident as such but a big problem for me: There is no way to design and define the default templates for artists, albums etc like version 1.X.X? I don’t see any option in King Composer either
Thanks!
Hello,
Epron 1+ is outdated and it’s build via shortcodes. The new version is built from scratch and unfortunately is not compatible with version 1. Of course posts / pages will contain content but advanced shortcodes are now replaced with King composer modules.
Kind Regards, Mariusz
How do I edit the slide on home page?
Hello,
Go to WordPress dashboard > Revolution Slider > Select your slider and click on edit button.
If you still have a problems please start a support ticket at https://rascalsthemes.com/support
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Cheers from your Team @ Rascals Themes
Kind Regards, Mariusz
Hello, I purchased this theme years ago. I don’t have the support license anymore. I updated to the newer version yesterday. I was able to re-format everything, but the one thing I can’t get to work is for the tracks to play. I click on them and nothing happens.
Hello,
Please get in touch with US via contact form on our Themeforest profiles page https://themeforest.net/user/rascals. Cheers from your Team @ Rascals Themes
Hello. Is this compatible with WordPress 5.6.1? Do you have a new update coming out soon? Appreciate your time, and help.
Hello,
In this week will be available new update. Please stay tuned!
Kind Regards, Mariusz
the media player for mp3 is not working for king composer that came with this theme.
never mind. i found out it was because wordpress is at 5.6 and the composer only works with up to 5.4.4.
Hello,
we buy this for our customer who has epron version 1.7.2. but didn’t had a the lizence anymore. So we buy it.
We update the theme and everything is broken. Our child theme isn’t working anymore. After this we take a look and read the comments here and then we found out the you’ve build the version 2+ complete new from scratch.
Why isn’t tany release notes here which give the information that you’ve change everything?
how can we update the theme without any problems? We uses constants from the main theme framework folder in our child theme wich are completly remove from the version 2. We read in the comments that you’ve change the visual builder. Our customer has over 40000 blog post which are not working with the new theme. Our child based on the framework of the old theme. Has the new theme any comparable components?
How can we make all work. Is there any converter for this.
Help us please.
Thanks
Hello,
Exactly the template was created from scratch on the basis of Page Builder for easier template management.Some elements are not compatible like the homepage etc because I currently use Ajax to load posts and other advanced functions.
The structure of blog posts has not been changed as well as the names of custom posts for easier migration.The best if you install new version in other folder and import demo content, set your site, and import content from your current version.
Should you have any further questions, do not hesitate to create a support ticket at https://rascalsthemes.com/support Our support agents will help you immediately.
Cheers from your Team @ Rascals Themes
Hi, I noticed that in the playlist, when hitting play on a song, the wave form displays underneath the title of the song, but I am noticing that it doesn’t load for all the songs, only for some of them. Will this bug get fixed shortly? Thank you kindly, Chris
Hello,
Please get in touch with US via contact form on our Themeforest profiles page https://themeforest.net/user/rascals. We will confirm your purchase and I’ll be happy to answer you. Do not worry you will not have to pay again.
Cheers from your Team @ Rascals Themes
Kind Regards, Mariusz
Hi,
I was just wondering because I wanna use the theme if I can get it without that bug 
I will renew my support anyway, but I just wanna know that you guys will fix it once I do.
Thnks,
Chris
Hello,
Please check your email, I’ve already answered your question.
Kind Regards, Mariusz
Hey, tried to download the theme and it says its missing the Styles.css file ??
Hello, A common issue that can occur when installing a WordPress themes is “The package could not be installed. The theme is missing the style.css stylesheet.” Please read the following article:
https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-errorIf you still have a problems please start a support ticket at http://rascalslabs.ticksy.com/
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Cheers from your Team @ Rascals Themes
Kind Regards, Mariusz
I no longer have support, but basically i found out that your page builder is not filtering correctly unless I go the round about way to list posts from categories. I tried to make a page and use the page builder to list the artists from a single category and it brings artists from other categories on the page. However, when I go the round about way to create a page of artists it works but have the word Archives on the page, which isn’t a real page. it’s just a list of the artist posts from the categories. I want a REAL page that i can edit and have the artist posts show up from a specific category.
Hello,
Please get in touch with US via contact form on our Themeforest profiles page https://themeforest.net/user/rascals. Please send me also screenshot and link to the problem page.
Cheers from your Team @ Rascals Themes
I am using an older version from 2015. I have about 2000 tracks. Can I easily import those to the new updated version, or do I have to add all the tracks one by one again?
Thanks!
Hello , It should be OK. But firstly do update (just in case) and check new theme on clear installation and import your data. Then you’ll be sure everything’s okay. I tried not to change the structure of custom posts to avoid conflicts with older versions.
If you still have a problem with this, please let me know and I will be happy to help you. Mariusz
