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Hi There, i can’t get onto your support site (http://rascalslabs.ticksy.com/) as it’s just not working at all. So i need your help. My theme was working perfectly a week ago and i have just logged onto the website and it just has a blank screen with the following error: Parse error: syntax error, unexpected ’<’ in /srv/authenticket.com.au/web/staging/wp-content/themes/eprom/header.php on line 2

When i edit this file i can see that there is an additional <?php tag at the top of the page that is not needed and therefore the <?php tag underneath the top one is not getting recognised properly. This seems to have happened to almost all my php files such as searchform.php, page_header.php and footer.php. If i edit the files and remove the top <?php tag then it works however there is another file that displays this error and i have to update this other one and so on? I dont understand what has happened? Can you please help??

I am using the latest version of wordpress 3.9.1 and the latest version of EPROM 1.4.3

please see below an example of the issue in the top few lines of the footer.php file:

<?php <?php if (isset($wp_query->post->ID) && !is_tax()) : ?> <?php // Footer modules $footer_module = get_post_meta($wp_query->post->ID, ‘_footer_module’, true); if (!isset($footer_module)) $foooter_module = ‘disabled’; ?>

Hi, unfortunately whole Ticksy support provided by Envato had a lot of problems last days. Sorry for your inconvenience but please keep in mind that we are unable to guarantee its reliability as it’s not managed by us. Server is back online, please start your ticket.

Hello there

How do I change the background? (I don’t want to change color with the color picker, I want to insert an image)


Also, please, how do I change the site font?


1. Background – please create child theme(http://rascalslabs.ticksy.com/faq/249) and use CSS for that. More info at http://www.w3schools.com/css/css_background.asp

2. It’s hard to answer at this point as i need to look at your website, check fonts you are using and finally i need to know which font exactly you wish to change.

Please start a support ticket at http://rascalslabs.ticksy.com/ and provide necessary data.


So I was watching your video tutorial on how to set up the Revo slider but since the plugin updated the buttons aren’t the same to paste the CSS code into the captions.css file at 14:01 in the youtube video. Where do you go now or what buttons do you select to update the code? Thanks for the help! Its an amazing theme!

Hello please start a support ticket at http://rascalslabs.ticksy.com, we have to take a closer look at this.

I tried going to that link but its not loading any page..

Oh sorry, for some reason comma (,) was used as a part of clickable link http://rascalslabs.ticksy.com

Good Night, Beautiful theme. Excellent. But today I have a problem I hope you can help me.

I can enter the home, but the inside pages are giving this error:

“Not Found

The requested URL / history / was not found on this server. “

PS. Was working fine before.

Hello, please start a support ticket at http://rascalslabs.ticksy.com/. We have to take a closer look at the issue.

Hi! How can I form a slidebar menu displaying all events I’ve got? I found that all types of pages can be shown in slidebar as widget or menu, but no way to show the list of events.. thanks for your support! it helps a lot!

Hello, unfortunately by default it’s not possible – template does not have feature to list events in Sidebars. However you can add an image with link to event list (banner like solution) or try Text Widget with Event list Shortcode, please keep in mind that additional styling may be required to display it properly.



I’m having an issue with the audio payer.

i have added the shortcode to a Release page but when you view it in the browser and click play it takes you to a new page and starts playing the audio. i want it to just play in the current window.

Can you tell me why this is happening?

Hello, in upcoming few days there will be an update available here on ThemeForest with fix for that issue. If you are in hurry however and don’t wanna wait please start a support ticket at http://rascalslabs.ticksy.com/

How can I remove the line under page_title (in the header) on every page? The line is grey. Thank you! :)

I did, still waiting for an answer ;)

The ticket number is #219013. Thanks!!

Response to your ticket has been added.

Hello there

I would like to modify the height of the top bar menu.

Can you help me there, please?

Thanks Marco

Hello, please start a support ticket at http://rascalslabs.ticksy.com/

Hey, I really love your theme by the way.. I just have a couple customization questions…

1) Is there a way I can turn the main menu into a static menu that stays at the top while scrolling?

2) Is there a way I can modify the dates of the image gallery posts?... I want them to reflect the date of the event rather than the date the picture was posted…

3) Which CSS file do I modify to customize and make changes to the main menu?

4) Which CSS file do I modify to customize and make changes to the header and footer?

4) Am I able to change the background of each page..instead of just globally?

Thanks in advance, amazing work!!!!


Ok then, let’s strart

1.) All you need here is fixed position property. You can create new DIV for that or eventually add it to “header” but it may require additional styling to display properly

2.) Please clarify which gallery exactly and which dates you have in mind, some screenshots would be best.

3.) Simply after you will create properly working CT, every CSS you will properly paste in to its style.css will be reflected on your website. Just read this guide about creating it I’ve posted, it’s pretty easy.

Thanks for the quick response… but prior to me implementing the customization changes, I noticed some functionality that stopped working out of no where…

1. tooltips stop popping up when hovering over “new releases” 2. soundcloud widgets no longer open lightbox, instead it opens a new page 3. main menu no longer shows sub menu when hovered over 4. slider not functioning correctly 5. main music player not working

... I want to see if its possible to correct these issues prior to me making the customization changes…

Thanks in advance!

Please start a support ticket at http://rascalslabs.ticksy.com/ and paste those questions aswell with URL to your installation. We have to take closer look at your issues.

Hello: I can not find this “Detailed instructions can be found in Template Documentation>VideoTutorial>ManagingSlides.” into my files, I want to install the Rev Slider. Thanks

Found it !

Hi! The category filter is not working, when I”m trying to get the event list via shortcode… NO matter what category I want to show… For example [events limit=”-1” type=”” cat=”people”] shows all events, but not the ones that are in “people” category. What is not correct in my shortcode?

Hello, please try to update those events who doesn’t display properly in Events List shortcode. There was a little bug during importing dummy content and some custom posts may require refreshing their database entries. Simply please go to events list, click Edit next to problematic event and click Update after. If it won’t work however please open support ticket at http://rascalslabs.ticksy.com/. Also please prepare temporary access to your WP installation and to FTP server.

Before I make my purchase, i noticed that in the shop section, you can save the mp3 by right clicking on the preview….Is there a way to disable that?

Hello, Unfortunately there is no fully secure protection against that and I think best (and simpliest) solution here is to create shortened (or with lower quality) preview mp3’s.

I am planing to purshase this theme but I need a landing page where the customers can subscribe and pay for it and them have acces to download audios and videos after they are members of my website. I also need a video page and in the landing page the latest videos and music releases. Can you do that for me. What is the cost? Please let me know asap. My email is: socarrasv1@yahoo.com


Javier Socarras

Hello, thank you for your kind offer but unfortunately we are not able to pick additional work at the moment.

Hi! I found that all Releases Genres are linked from releases page as the individual pages. Thats realy useful! But how can I edit genre page? All I can do is to change the name of a genre, but I want to change an image and add some descriptions and tracks in the way I can manage any other page…

Hello, unfortunately genre pages are not editable at the moment and it won’t be possible to achieve that without some additional work with deeper PHP/CSS code modification.

Would you be so kind to add the additional field to enter text and shortcode to genre page?

Our staff will help you with this, please start a support ticket at http://rascalslabs.ticksy.com/

Hello I’ll be selling t-shirts and I will need to change sizes, I just read this replay to the same question “opcion template does not have such feature built-in but you should check if there are WooCommerce plugins for that.” Do you know any plugins because I really need it !!! Please I have buy the theme and have it almost ready just need a solution for that, any advice??? Thanks

Hello, please provide exact link (copy grey “xx hours ago”) to the comment you are referring too or best use reply button next to it.

Hello, what I’m saying is that I need to sell t shirts and I need the option to select different sizes to buy and I found a customer thet ask the same to you (http://themeforest.net/item/eprom-wordpress-music-theme/3737930/comments?filter=all&term=t+shirts&utf8=%E2%9C%93) and your replay was “Different sizes of products – template does not have such feature built-in but you should check if there are WooCommerce plugins for that. Please keep in mind that plugins may need additional styling after adding to theme. ” I’m Asking you for a solution and/or advise because I was looking for a plugin and I can not find it. Thanks !

Hi, I want my latest blog posts to appear on the home page but not as a text list but as a normal blog list with the images.

How do I do this within the theme?

Hello, latest blog post are currently displayed by native WP widget and unfortunately such feature you are asking won’t be possible without some additional work with PHP coding and styling it with CSS.


Today i’ve purchase your theme… It work fine, just one problem with twitter…. Plugin always says “ERROR: Username not exists or Twitter API error.” But Username and API are corrects….. an idea ?


Hello, please try again now – as I see Ticksy works well now. If you are still encountering problem however please contact us via our contact form on profile page.

Hi, thanks for reply.. Always the same, i’ve register but never receive the mail..

What mail? After registering on Ticksy you can start new ticket right away. There is no such a thing like confirmation email.

How do I edit this site the easist way possible? I’ve uploaded it and got it running on my wordpress, I added the .xml

. thanks

Okay so I watched it and got my site up and running. how ever I’m looking to get the big front picture as the demo website has.. is that what the Slider is for? Sorry if I ask dumb questions _ lol


You mean that one with skin choser http://themes.rascals.eu/eprom/ or after it? Also please note that some of graphics used in demo are not bundled with theme and have to be obtained separately.

Ola eu vi que o Shortcodes Manager Nao funciona nada,nas novas versoes 3.9.1

Só Funcionava quando se usava a Versao do Wordpress 3.5 Ele nao funciona nas versoes acima da 3.5 ??


Sorry, can’t understand you. Please note that we offer support via English only

Hello I saw That Shortcodes Manager Not Work Nothing, NAS New versions 3.9.1

When it functioned only wore a Version of Wordpress 3.5 Him not works with versions 3.5 Above?

Thank you

Update of theme is needed also. Please make a backup of your DB and content and perform update. Update FAQ http://rascalslabs.ticksy.com/faq/342 If you will have any more questions please start a support ticket at http://rascalslabs.ticksy.com/

Hi I’m having trouble implementing your masonry boxes shortcode.

In the page editor I add a masonry box shortcode and I can then insert an image manually and it works fine. I’m having trouble where I want the thumbnail to slide as in your demo site. How do I insert the image to have it slide like that, and show a text field pop up?


Hello Those sliding boxes are just [recent_releases masonry=”true” offset=”7”]. To achieve that effect each release that displays in this masonry box need to have “Thumbnail Slide” setting enabled and of course two separate thumbnails selected. Please take a look at those default settings with default theme images http://ultraimg.com/images/14YN8.png