77 comments found.
Hello,
I’ve installed your theme and I’m having issues with the appearance. It doesn’t look like the demos and I’m wondering if you can help with this. Here’s some examples of my issues:
https://prnt.sc/4JM_saJbU8en https://prnt.sc/TPEbGe3MQEnN https://prnt.sc/0f626acYSObjIs there a way to have my website look like the demo?
Yes, please contact via https://themelexus.ticksy.com/, we will check and try to help you.
Hey there, does this theme support Wordpress Multisite? Thank you.
Yes, please follow the guide here: https://www.wpbeginner.com/glossary/multisite/
I cannot import the demo theme, please help me as soon as possible.
Please check your email, I have responded to your email or sent a support request via https://themelexus.ticksy.com/
My installation is corrupted, can you help me?
Please check your email, I have responded to your email or sent a support request via https://themelexus.ticksy.com/
Hello, i have a pre sale question. About the Sync with Booking, Airbnb… How it works? Have in mind that i’m new in the market, actually i’m a investidor in B&B and Hostels Market.
We use the BA Booking plugin and import data directly into the website, all data is managed through the plugin on the website, does not support synchronization through 3rd party services
PUBLIC TICKET #3396367 – Hi, kindly check this issue and update since we are planning to go live tomorrow. Thanks
I replied this ticket, please recheck.
Hi there, you take too long to anwser to tickets and also do you limit the ticket to just 1 per purchase code? If you take one day to anwser to a ticket and we only can place one each time we’ll need months to finish our project 
Thank you for contacting us. We do not limit the number of tickets you can create. We apologize if you created the tickets during the weekend when our developers were unable to fully support the ticket volume. We are back to work now and hope that your issue will be resolved quickly. Thank you.
Humm very strange, this is the response we got from you on your ticket system “2. Yes, we are limiting the number of tickets a customer can create. While you are opening a ticket, you will not be able to create another ticket. Either you will have to add a question to this ticket, or you will have to wait for this ticket to complete and close the ticket to open a new ticket. We do this to avoid customers spamming our ticket system, sorry for the inconvenience” and you are efectivelly limiting the number of tickets so can’t understand this anwser here. You take up to 2 or 3 days to anwser any issue on the ticket system so having the option to place one ticket per time is frustrating.
So many hours do you need to close a ticket so that we can creat a new one?
Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
Thanks
Hi there,
You can create multiple tickets, each ticket with different content, or you can open a ticket and comment on multiple issues.
Thank you.
We have a ticket awaiting for reply at 17h, when they will respond. We need to close the site to pass it on to the customer
On your theme description page you say that the theme is compatible wtih wpml but when we activate the plugin we get critical error on all pages
Yes, we will check your problem and reply today
Hi, I send a support ticket 5 days ago and no answer…. I do not see the point of paying extra support if you do not answer.
Hi there:
Thank you for contacting us. Our developers have sent you a link (https://themelexus.ticksy.com/article/17755/) https://prnt.sc/ZxFsVJkf3-zZ that provides instructions on how to change the configuration of the Elementor Plugin to fix the mobile display issue on your website. Please open the link and follow the detailed instructions.
Thank you.
Thank you for reporting the bug to me. I have just reinstalled the demo as shown here: https://prnt.sc/9rFbIvBQIRfB. You can check it out.
Is it possible to add other payment methods apart from Offline and Paypal?
Hi there, you can check and config this payment : https://prnt.sc/UzDrMszsxqer Thanks
Yes, it’s only Paypal and Offline mode that’s there. Is there any way to add other options please, e.g. stripe and the others
Hi there, This is a built-in feature of the WP Hotel Booking plugin, and we haven’t customized it to include any other payment options as you requested. Thanks
I installed demo content but this installed only “home 1” as remaining “homes” are missing. You can help?
Hi there, When you install oneclick and select home-1 as the default, the program only imports home-1. Can you please redo the procedure to import and activate other homepages? Thanks
Hi,
i have two pre-sale questions for that theme:
1. Is it possible to create a multi-hotel website? 2. Is it possible to synchronise our booking engine calendars from Sabre (Synxis) with your calendar feature on the website (also for multi-hotel setup)?
Best regards, Carolin
Hi marketingteam_SO, Thanks for your contact! This theme does not support synchronizing our booking engine calendars from Sabre (Synxis) because it is the function default of the wp booking hotel plugin. Thanks
Hi envigoltd, thanks for your choose theme. It is compatible with the latest WP https://prnt.sc/P4O8NOFwACrv. Thanks
Hi, i would like to know if this theme is compatible with Polylang. thank you
Hi there, yes, the theme supports Polylang plugin. Thanks,
Hi, great theme, i have already bought it. I try to import demopage 5 but the only page that appears in demo is homepage 1. Please advise me how can i import demo homepage5. Thanks!
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://themelexus.ticksy.com/submit/ and attach your site info also, they will check and re-import demo home 5 for you.
Thanks,
There is an issue with the checkout page, when woocommerce is available. Is there a css solution for this?
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://themelexus.ticksy.com/submit/ and attach your site info also, they will check and support you.
Thanks,
Hola. My support expired and never used it. This is fairly simple, I guess you could help me. Testimonials and other texts when viewed on the phone don’t look right: https://prnt.sc/ZYPgAtYt8VBj
Text seems to spill all the way down and loose all design.
https://elsenderodelquindio.comHi there,
Thanks for choosing our theme. For your issue, our support team needs to login your site and check the issue, please contact our support team at https://themelexus.ticksy.com/submit/ and attach your site info also, they will check and guide you.
Thanks,
Hello, Last update breaks the site, our support has expired so I can not use ticket system.
1st the “room style 1” in elementor doesn’t display thumbnails anymore.
2nd on room pages the gallery display with troubles
how can we get rid of this ?
.
Hi there, thanks for choosing our theme. There is a new update in the room booking theme. Please wait, we will update the theme as soon as possible. Thanks,
update 1.2.1 from today doesn’t repair those issues.
Please send details to our email themelexus@gmail.com. Thanks,
Hi, we have updated the theme to version 1.2.2. Please update your site and check again. Thanks,
Hello, I’ve sended e-mail but you answear me to go on ticksy & submit a ticket.Perhaps our support licence is expired so we can not submit a ticket. This a a break provided by theme update. When I answear this by e-mail you didn’t reply anymore.
hello, when the theme opens these 2 plugins, I get an error, it doesn’t work for me without opening the plugins.
https://www.hizliresim.com/bvufu22 https://www.hizliresim.com/jbbl7idThis web site:https://taylanapartments.com/
I am looking to change 2 settings: 1. How to edit breadcrumb hight? or Title height below header? 2. Blog page Layout – I want it in this way:
https://www.themaplefarm.in/blog/ TitleI dont want to show featured image at the top
Also, How I edit blog design? at present on blog post single page, title is showing above breadcrumb. I want to put it below breadcrumb and above featured image.
