18 Reviews
Awesome customer support. Helped me with all the theme issues I had seamlessly
Author response
Hi, We’re happy to hear you had a great experience with our theme. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to work with you again soon.
The theme is 100% value for its price and the support team provides their best support to the client.
Author response
Hi, Thanks for the awesome review! We work hard to meet your expectations. We’re happy to hear we hit the mark for you. Your review is a biggest motivation for us to keep up the best of our work. Thanks,
Great Design and very good support!
Author response
Hi, Thanks for the awesome review! We work hard to meet your expectations. We’re happy to hear we hit the mark for you. Your review is a biggest motivation for us to keep up the best of our work. Thanks
The theme is very good and beautiful. It was relatively easy to make the customizations I needed. Theme support is very good, staff is fast and helpful! They helped me with everything I needed! I recommend.
Author response
Hi, Thanks for the awesome review! We work hard to meet your expectations. We’re happy to hear we hit the mark for you. Your review is a biggest motivation for us to keep up the best of our work. Thanks
Such a great product and I appreciate the response from support. So helpful!
Author response
Thanks for the awesome review! We work hard to meet your expectations. We’re happy to hear we hit the mark for you. Your review is a biggest motivation for us to keep up the best of our work. Thanks
I am sorry to say we have found the theme full of bugs and ultimately unusable. We use themes to save engineering time but we have spent more engineering time in fixing the bugs on this theme than any theme we have ever used.
The time that will take us to fix all the bugs would be the same as if we had designed a theme from scratch.
The examples of bugs include:
Room Carousel - Distorts and makes any page unusable either from front end or elementor editor.
Room Order - Rooms are displayed in order of date they are created instead of having an integer for display, or ability to manually reorder them. For rooms to display in the order that you wish, you have to to edit the "Published Time & Date"
Nearby Places - Anything past the 3rd row does not show on the front end (even though you can see it in the back-end). If you copy the page to create similar page, then all rows except the map do not show on the front end, even though they are visible in the back-end.
Navigation keys - Having fixed the issues with the homepage, we found none of the menus can be edited using either Elementor or WordPress standard editor. The only solution is to replace the menus with a plug-in.
Fixing these issues meant our project was delivered 2 weeks late, because we were fixing bugs that should not have been there to start with..
Author response
Hi there,
We are so sorry to hear that you have bad experience with our theme. We haven't found any tickets from you. Please contact us via https://themelexus.ticksy.com/, our dev will support you asap.
If you are not satisfied with our theme, we would like to give your money back. You can submit a refund request here https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- .
Thank you,
I am impressed by the support team. They are always here to help you when you have some questions or need quick assistance with the theme.
Author response
Thanks for the awesome review! We work hard to meet your expectations. We’re happy to hear we hit the mark for you. Your review is a biggest motivation for us to keep up the best of our work. Thanks
Their templates its really amazing, So easy to custom using elementor based. but what makes me really love to buy this is because their support is very fast!
Author response
Thanks for the awesome review! We work hard to meet your expectations. We’re happy to hear we hit the mark for you. Your review is a biggest motivation for us to keep up the best of our work. Thanks
cool product.
Author response
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Your review is a great motivation for us to keep up the best of our work. Thanks!
All ok. Recommend
Author response
Thank for your review! Your review is so important for us to better our theme & our service. Many thanks!
Great response for fixing problem ! Nice design. I recommend it.
Author response
Thank you so much :)
Fast and timely support.
Author response
Thanks so much ! :)
