Reviews for Escape | Room Game Company WP Theme

Reviews for Escape | Room Game Company WP Theme

Cart 886 sales
Well Documented

27 Reviews

for Other

I can't open a ticket your support website. https://support.themecube.net

Author response

You can send an email to themecube@gmail.com. I'll help you asap.

for Design Quality

Hi,

We have your theme escape installed on https://www.timeoutescape.es
but we need to put our Facebook URL in the footer
we use [tc_social] shortcode but dont see where we can put the URL(https://www.facebook.com/escapetimeout/)

Could you help us?
thanks

mail: info@timeoutescape.es

roberto.
PD: your support form dont work, can not submit a request because error.

for Customer Support

Very good support fast reply Great Theme.
Highly recommend!

for Design Quality

Everything in this theme is awesome. It's well made it works like a charm, and the support is proactive.
I definitely would buy something else from these creators if I need to.

for Customer Support

Great theme, great customer support and everything amazing. Love it!!! Thanks!

for Design Quality

Great features, design with valued prompt support!! Thank you.

for Bugs

If I add a News carousel the whole page won't load. Also the testimonials and rooms don't work together. If I add a testimonial section the rooms carousel can't load the rooms. There are a tons of different bugs too. The design is very nice, documentation could be so much more detailed.

for Feature Availability

Some features are missing like for example a better out of the box checkout with better UX.

for Customer Support

Absolutely brilliant Wordpress theme and definitely some of the best customer support i have ever experienced, always answers questions thoroughly and in good time.

for Customer Support

This theme is awesome, it was easy to install it and customize. Most of "how to" issues has been fixed quickly by authors (in my case I always talked with Yusuf). However I found one critical issue in 3rd part plugin - unpaid bookings are not deleted by cron task and appear in front-end. This issue related to "Booked" and "Booked payments" plugins.

So I made an issue in the bug tracking system. Inititally Yusuf confirmed that this issue is a bug, he said it has been reported to the 3rd party plugin authors. Then three weeks later he promised to fix it by himself. Two months later this bug is not fixed still (I checked for updates of "Booked" plugin) and Yusuf stopped to answer on my requests.

As a conclusion: the theme is good, but not the support.

for Feature Availability

Thank you for this wonderful work and your responses to comments And quick support respond, I bought your design and I think it’s worth
thank you Yusef

for Customizability

It asked for the main reason and it is really hard to pick just one. Let's start with what I picked, customization. I have been able to tweak, edit, and maneuver this theme to my liking and I'm not that easy to please. Next let's talk about the customer support because I struggled with WordPress and this theme to begin with but the designer was very patient and helpful. Overall this theme is awesome and it fits our Escape Room theme perfectly and I couldn't be happier.

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