Hello, I have a doubt. What is the difference between demo and import theme options? Can I merge options from more than one demo? How do I know which of the demos I?
When you import it as a ‘demo’, you will also import all dummy content that you see in the demos here on TF (e.g. images). If you only import the ‘options’, you will import style settings only, like colors and template customizer settings.
Hi there! I bought essenza – amazing theme.
Unfortunately it turns out to run very slow and buggy on my server. Any ideas or suggestions?
Hi, not slow on my end, which browser are you using? Do you have gzip compression enabled on your server?
Thanks for your reply!
The problem is that whenever you google our site: bauenimbestand.at and you follow the link, the first time you reach the website (with empty browser cache) you will end up on the starting page!
there seems to be a problem with the java script!
the same problem also on your site
Test http://essenza.plusquare.pt/creative/ on http://tools.pingdom.com/
Got me 66/100, this is not that bad being that is has several images to load no?
True! But check the log on pingdom! The theme does not load /jquery.easing.1.3.js and several other java scripts and then kicks back to the startpage! Therefore backlinks to the site always end on the startpage!
Simple test to see the bug of this template!
Empty your browser cache and try to enter a subpage like: http://essenza.plusquare.pt/creative/portfolio/attractor/
The first time it directs you back to the starting page, second time it works! This happens with all pages! Very annoying for every visitor of your homepage!
Can you find a quick fix?
Indeed an annoying bug that has us spooked for a while. Thank you very much for the info, we’ll see whether it can be fixed in the next update.
Sorry! You are telling us that the theme is NOT WORKING PROPERLY and you might fix this next year?
I guess this is not a simple bug, it basically means the THEME DOES NOT FUNCTION AT ALL?
Again, I love the design and everything but back links are crucial to end at the desired page and not being forwarded to the frontpage!
I guess there is a small mistype somewhere?
Hope you can fix this ASAP
Hi, no need to disrespect our work. As we said we have that on top priority for the next update
Also the theme functions, no need to be so drastic, just has this redirect issue sometimes, quite annoying i know but we’re investigating it
Regards and thanks for your patience
I do respect your work – bought it and installed it -
I do think it is one of the best theme for wordpress I ever saw!
And I am not drastic! Just to be very clear!
This is not a minor bug or a “redirect sometimes”:
EVERY new client coming to your website ends up on the front page and not on the page he was looking for.
I would only ask you to quickly see throu your code – maybe you find a quick solution.
Thanks again for this wonderful piece of design!
We appreciate the kind words
I’ll try to investigate it this weekend and maybe make a pre update with this fix
Excellent design, great support!
I just discovered a nasty bug of Essenza running on iPad. When you visit my website (http://spotbotmedia.com/) on iPad and click on any links from either the menu bar or the any of the pages the destination page will not load. It will display with weird little smiley face instead:
Only after you press the “reload” button in safari will the requested page load successfully. I have never noticed this behavior before. I recently upgraded to the latest Wordpress after getting the go ahead from your guys that’d Essenza is fully compatible.
Hoping there can be a quick fix for this problem.
Here is the image again:
Hi eierund. Not sure how you got this result, but it’s not an iPad bug. We tested it thousands of times on an iPad, and would’ve had a lot more customers screaming here if it happens always. Therefore, I want to ask you to create a ticket on http://plusquare.ticksy.com for us to have a look what’s wrong.
I will file a bug report but have already found the culprit. This problem occurs if you have the WordPress Jetpack plugin installed, configured, and activated to track your visitors. Apparently the smiley face is part of the tracking code and messes with the Essenza theme. If you go into the tracking configuration and disable the smiley face it completely breaks essenza loading on iPad. The only solution seems to be to deactivate jetpack completely.
I suggest you guys test this out on your end as well since Jetpack comes pre-installed with new word press installations. You will have to configure Jetpack with your wordpress account settings before this problem occurs.
Please let me know if you have any questions!
This website helped me find out what was going on: http://www.ironion.com/how-to-remove-the-smiley-face-on-wordpress/
I did not understand how I have to install the update without deleting my previous customization of your theme.
Every time I load the update, I reset the style.css file and I have to start all over again.
How can I do?
For the umpteenth time I downloaded and updated to the latest version. Uploaded on ftp I reset all the previous parameters and I have to do all over again.
I would like to know the procedure to update the version WITHOUT LOSING ANY CUSTOMIZATION.
Your options should maintain as updating the files don’t mess up with nothing on your database so your options are all there. Maybe only updating from version 1 to 2 could cause some problems.
When you’ve uploaded did you go to the template customizer and your options had changed?
If I put a gallery on a page other than the root (/), no image found.
How can make a lightbox?
Can you please create a support ticket on http://plusquare.ticksy.com? Thanks!
is there a way to show a image when click on a image button which has been linked to a image url, since I’ve test it, but failed, it just shows the raw code from the image file( i guess )
Not really sure what you’re trying to achieve. Do you want an image button to open in the light box?
yes, i want to display a image in the light box through image button.
I’m afraid it is not possible, a flaw on it, will add the option for next version
I know you will be releasing an update soon with some fixes but can you also take the redirect issue within that update (and setting a slider as homepage redirect to slider issue)? I use landingpages for SEO and when people are visiting those pages they will be redirected to the homepage
Hi, we do have that one on the list as priority for next update
Hi plusquare! Any idea when the new update will be launchd? Thanks!
It shouldnt’ be later than mid february. So in about two weeks
Could you please send me the file to disable AJAX loading?
Hi, create a ticket in our support system, we’ll send it as soon as possible.
I have installed the theme. Is it safe to update my WP installation to 3.8?
Hi, yes essential is compatible with wp 3.8
Thank you for a great theme!
I have big problems with opening PDFs from the site. The browser hangs and sometimes crashes.
Clicking a link to a pdf makes the site hang.
Pasting the url in the link into the address bar works.
Can you check it out?
Can you create a support ticket for this on http://plusquare.ticksy.com? Thanks!
ok thanks. Added a ticket here,.. http://plusquare.ticksy.com/ticket/142043
Thanks we’ll review it as soon as possible
None of my lightboxes are working in the galleries, whether I use a gallery page or the Wordpress gallery within a page.
I’m just getting the spinning circle of doom!!!
The link is http://www.mastercraftbuildingservices.co.uk/loft-conversions-and-extensions/
This image for example: http://www.mastercraftbuildingservices.co.uk/wp-content/uploads/2013/12/Bon-Accord.jpg
Doesn’t exist, not sure what you’re doing wrong though, can you create a ticket in our support system so we can try to send you a fix?
It was in the media files, I’m not sure why the gallery didn’t point to it properly.
Even now I am still having the same problems with “Images Gallery” module, the “Wordpress image gallery” or the “Gallery Page” Option in the templates.
I did submit a ticket about the same time as this was originally posted – almost two weeks ago. Got a reply on Christmas day. Have spent hours since trying to sort out the issue but I’m still not getting any luck.
It is not an issue with links to the images. They are all linked and it still isn’t functioning. This is getting ridiculously frustrating now.
Please get back to me.
Hi, I’ll fix that for you tomorrow. Sorry for the delay, frustration complete understandable. Regards
Don’t know if this has been reported before, but when you visit the website for the first time (with an empty cache), the social buttons aren’t being showed.
Strange, can you create a support ticket for it on http://plusquare.ticksy.com? Thanks!
Nevermind. It’s most likely a local browser problem. It’s working perfectly on other systems and browsers. Thanks for the quick response though
No problem, let us know if you find anything else wrong with it.
Just had a quick question, was wondering if there’s any way to add a store and/or Buddypress to the Essenza theme? Looking forward to your reply.
You’d have to integrate it yourself for now, we do have plans in integrating woocommerce for version 3.0
Posts and pages either hang or are blank when I load them. All plugins are disabled and other themes work fine. Where should I start trouble shooting ?
Please create a ticket on http://plusquare.ticksy.com, we’ll help you from there
I just looked through the comments. I hope I am not going to be waiting days for a reply. While the demo looks great I cant even get a basic portfolio to work and I have many years wordpress experience. Can’t say I am very happy.
Ok I give up. I cant even search the damn ticksy archive so I can try and solve all the bugs by myself (which I should NOT have to do) The pagination does not work and it just bounces me back to the first page of results. I am really disappointed. This looked like a great theme but I should not have to immediately call on support when I buy a theme just to get basic features working on a fresh wordpress install. There are bugs every where. Deleting the theme and donating my money to you. Merry Xmas.
I lost my cool. I apologise. I need some sleep. You have a great theme here. Hopefully I can get it working again soon. Once again, sorry for my outburst. Goodnight.
Hi, frustration does that don’t worry essenza should be easy to use unless some problem pops out. We’re still liming some edges. Can you tell us what you’re trying to do and what’s not working properly?
Any news for us? Could you solve the problems with the theme?
Thanks in advance
Dear plusquare team! Have you been able to find the redirecting error in your theme which forwards every visitor of your site to the start page instead of the requested subpage. It’s quite is a very annoying error and will cost the website most of its ranking with google! Best
As replied to your earlier message
Hey, I messaged you before but didn’t get a response.
Can you tell me why my images are not loading in the portfolio?
Maybe I’m missing something on the server?
We’ll have your ticket answered soon.
Hello – I have posted 7 tickets on Ticksy and have not received a response to any of them yet (except from another user on one of them). Three were posted 5 days ago and four were posted 3 days ago.
We are trying to deploy a site for a client and these issues are holding us up. When can we expect responses?
Ticksy user name is Robert Meador
Sorry for the delay, busy times. We will reply to you asap .
so let us know what is going to happen and until when you are planning the update?
PS: I am loosing traffic like hell..
Last call: any news?
Posting a comment every few hours does not speed up the process. I have pointed Bruno on your posts, please have some more patience. Thanks
Thanks for your reply!
I was wondering whether I should switch back to my previous theme or wait for the bug fix. Any recommendations?
Sorry but couldn’t find the problem this weekend, not much time to it, time of the year isn’t ideal
I’ll try to search for it after christmas as soon as possible.
Have a good holidays
Even though I’m not using a menu in my one-page portfolio website, I do see a menu icon when I’m visiting my website on my iPhone. Is there a way (I assume in one of the .php files) to hide this effectively?
I’ve found a solution. In header.php, remove the line below or put it between comments:
<a href="#" class="headerButton toogleMenuMobile" onclick="return false;"><i class="esza-menu" /></a>
Good that you have found a solution! Thank you for sharing.
I have V1.1 and i am trying to upload V2.1. It hangs up in the .zip install stage. Is there a reason for this?
To update, it’s better to reupload the files via FTP directly. Let me know if you get it to work
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