Is the header customizable with WP Visual Bakery (using the THEMEREX plugin like in some of your other themes), or are there pre-set header layouts we have to choose from in this theme?
We appreciate your interest in our theme! The theme does not include Layout builder for header/footer. However, you can choose among 6 ready top panel styles in Theme Options -> Header. Please check the screenshot: https://prnt.sc/kfoef9
I love your theme , have it for one year now and it’s perfect!
Only today my logo disappeared on the mobile version.
(samsung galaxy s8 & sony experia Z)
How can I solve this?
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Does the theme files come with PSD or files we can work with to adjust design to fit our needs?
Thank you for your interest in our theme!
Please be aware that we do not include theme related .PSD files in the theme package, because it might significantly increase the size of a downloadable archive.
In case you need these files you can always request them by contacting our support department at https://themerex.ticksy.com/
Where can I download an update for WP Bakery?
Please submit a Pre-sale ticket at https://themerex.ticksy.com/ – and get the latest plugin version. Thank you!
Hi. Very nice design. Wondering if there’s a way to build a portfolio/image gallery/wall where you can hover over and social links come up in addition to a website or page link? And could you put a description in on hover like a tooltip would work?
Is possible to add a video in slider in homepage of http://ester.themerex.net/home-creative/ ?
Thanks in advance !
Thank you for your interest in our theme!
This is the Revolution slider and it supports video slides.
Please learn more about Revolution slider plugin here: http://ester.themerex.net/doc/#slider_revo
Thanks and it’s compatible with WP 5.1 version ?
Yes, the theme is compatible with Wordpress 5.1
ok thanks !
You’re always welcome!
And it’s possible to import demo ?
Our themes have simple One click demo data import tool. It’s very easy to use, and you can get precise copy of our demo website in just 1 click, really.
Please learn more here: http://ester.themerex.net/doc/#demo_content
Ok thanks !
Why i have erreur when i display pages on my website ? example : http://www.envergure-coaching.com/about-us/
Is same for all my pages.
Can you help me ?
I open ticket : https://themerex.ticksy.com/ticket/1920659. please check !
I change permaliens and it’s ok
Feel free to open a new ticket for further assistance.
When will this theme support WooCommerce 4.X?
Is there a way to export the Theme & Theme Settings to an existing staging site?
For further support questions please feel free to contact our support team at https://themerex.net/support/.
I have identified that when the ThemeREX Utilities extension is active on my website, I cannot save the changes made to the Post Grid block of WP Bakery Page Builder. I have checked and it is indeed a compatibility problem between the 2 extensions.
I have opened a WP Bakery Page Builder ticket which sends me back to you because the problem comes from your extension.
Can you please tell me how to fix this problem ?
With kind regards,
Thank you for contacting us!
To investigate your issue additional information is required.
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you as soon as possible.
The support has expired… I didn’t want to take a new license just for a question. Is it possible to just help me without support (the themeforest account of the customer who bought the theme is pexys) ?
I would like to hear from you,
I would love to help you. But the Themeforest comments section is meant only for presale and general questions. We are not able to provide detailed support here.
If your support expired, please use option “Presales Question” at https://themerex.net/support/.
Hi, ticket opened.
Thank you for sending the credentials. Your issue is currently under investigation. Please expect a reply to your ticket shortly.
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