228 comments found.
Hello my support is expired, but i’ve got a PHP Fatal error since last upgrade : [22-May-2023 08:57:37 UTC] PHP Fatal error: Uncaught TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, non-static method KeyDesign_Admin::menu_callback() cannot be called statically in /var/www/html/nldcut.com/web/wp-includes/class-wp-hook.php:308
Hello,
Thanks for writing in! You need to re-install the KeyDesign Addon plugin. Head over to your site admin area > Plugins > disable and delete the KeyDesign Addon plugin. Then navigate to Appearance > Plugins > install the plugin again.
Let me know if this helps.
If i follow yours instructions, all my shortcode [tek …. are broken now …
Please check if the following plugins are activated:
- WPBakery Page Builder
- Redux Framework
- KeyDesign Addon
Goooooood thank’sss
Hi – we’ve had this theme for a while now and the support has expired. I am wondering as the theme has done an auto update – there is a plugin that seems not to have updated and google fails to find it – keydesign-addon. Do I need to re-download the theme here then uploaded to my wordpress site to get it? thanks sorry to bother you
Hello,
Thanks for writing in! Please use the form on our profile page to get in touch with us. We will gladly take a closer look at your website.
hello, is Etalon theme v3.7 compatible with Wordpress 6.2 ?
Hello,
Yes, you can safely update to the latest WordPress version.
Hello my website breaks every now and then without any changes made. What could be causing that?
Hello,
Thanks for writing in! We need to take a closer look at your installation. Please register and open a support ticket. Our team will gladly help out.
Hello guys, help me understand this because am confused to the dot. I woke up to make edits to my website and allover a sudden, wpbaekry builder is seems not to be working. All the elements are missing and i cant seem to edit anything in the backend editor, what could be the cause of this considering i haven’t made changes to this website in a long time until today that i realized that all the elements are missing. The php version is 7.4, all system requirements are well configured, am using the latest theme files and also am running WordPress v6.0. tried all wp version and none sems to work. The problem wont go away. Am really frustrated.
Hello,
Thanks for writing in! You need to update the theme and all plugins. Please follow the steps below:
- Download the latest version of the theme from ThemeForest
- Install and activate this plugin: Easy Theme Upgrades
- Navigate to Appearance > Themes > Add New and then click Upload theme
- Upload the etalon.zip (after unzipping the main file downloaded from ThemeForest look for the etalon.zip file) file from your computer and click Install Now.
After you finish the theme update, make sure to update the KeyDesign Addon plugin to v3.0. To do that, head over to your site admin area > Appearance > Install Plugins > update all plugins.
Hope this helps.
That didn’t help am now faced with a challenge where even the section above the service boxes is missing, how do i even edit that now. its not written anywhere in your documentation and even when you visit the services box page, there is no option to edit that section or even activate it. The section on the mechanic demo that states “PROFESSIONAL CAR REPAIR SERVICES
High-quality workmanship at a fair price” On my theme it disappeared even before i could make any website changes. Is there something breaking this theme that we dont know about, its getting abit frustrating considering no changes have been made.
Make sure that the theme required plugins are installed and activated: KeyDesign Addon, WPBakery Page Builder, Redux Framework.
Everything is installed and updated as per your support and am not missing anything. Why would it be very difficult to edit a section if everything was working fine and not chmags had been made. Any ways i have failed to edit that section of the home page and of there is any guide about it, kindly share it.
The theme’s one-page layout (the Homepage) is made up of a master page and multiple child pages. Navigate to Dashboard > Pages > locate the Home page and check with the child pages structure. These child pages represent the subsections of the single page layout, sections like About us, Services, etc. You will need to edit the child pages linked to the master Home page using the Page Builder Backend editor.
I get that and was able to edit and make the changes but am still lost of the part. The section on the mechanic demo that states “PROFESSIONAL CAR REPAIR SERVICES High-quality workmanship at a fair price” On my theme it disappeared even before i could make any website changes. How do you edit the image of that section. On my demo it has disappeared and cant edit that as ealier stated.
That’s the Revolution Slider. You can edit it by navigating to your site admin area > Revolution Slider > open the Mechanic Slider > edit the layers.
Hello. I would like to change all buttons to Red but still maintain the main theme color in the rest of the site. Please with that.
Hello,
Thanks for writing in! Our support team can help you with this change. Please register and open a support ticket.
Hello. I just bought this theme and i cant edit the home page. It seems the home page is not linked to WP Bakery page builder. Please Advise urgently!
Hello,
The theme’s one-page layout (the Homepage) comprises a master page and multiple child pages. Navigate to Dashboard > Pages > locate the Home page and check with the child pages structure. These child pages represent the subsections of the single page layout, sections like About us, Services, etc. You will need to edit the child pages linked to the master Home page using the Page Builder Backend editor.
If you want to change the One-Page system or require further assistance, please register and open a support ticket: https://keydesign.ticksy.com/. Our team will gladly help out.
Cheers!
I have already opened a ticket https://keydesign.ticksy.com/ticket/3270744. Please resolve this urgently. And please your explanation about editing child pages is not necessary because you mentioned your theme uses WP Bakery and people are buying based on that! Never been so stressed after buying a theme.
We’ve already replied to your ticket. Please check.
Okay i have figured it out.
Hello I wanted to know if your theme offers a calendar of cars available in real time and online payment for reservations
Hello,
Thanks for writing in! Unfortunately, the theme doesn’t offer such functionality. You need to install an external plugin.
Is your latest version compatible with PHP8?
Hello,
There are no issues reported with PHP8. If the theme doesn’t work with this PHP version on your end, please write back and we will take a closer look with your install.
I have had a look and all seems fine, but then you receive a critical error when you open up an posts
Please use the contact form on our profile page to message us. We will investigate this issue directly with your installation.
Is the theme compatible with wordpress version 6.0? Thank you
Hello,
There are no reported issues with WordPress 6.0. You can safely update your website.
Presales questions.
Hello, I like the theme, but not the color.
1. Do you have the possibility to change the color? Icons, buttons, etc. (in a single action).
2. And if you have any plugin that you recommend compatible with the timetable.
3. Can medical forms be created?
Thank you!
Hello,
Thanks for writing in!
1. You can change the theme primary color in the Theme Options panel.
2. If coded properly, most plugins will work with the theme. If there are any compatibility issues caused by our theme, we can assist with fixes.
3. The theme doesn’t offer this feature. You can install a Form Plugin and display customized forms.
Feel free to write back if you have any other questions.
i can’t even edit home page there is no option to edit it please help me with this….. please solve this i have attach the pics… My PRIVATE TICKET #3021121 …. Please solve this ASAP
Hello,
The theme’s one-page layout (the Homepage) is made up of a master page and multiple child pages. Navigate to Dashboard > Pages > locate the Home page and check with the child pages structure. These child pages represent the subsections of the single page layout, sections like About us, Services, etc. You will need to edit the child pages linked to the master Home page using the Page Builder Backend editor.
Hope this helps.
ello Pre-sales questions I wanted to know if your theme has a schedule, on which the admin can move reservations, block dates, shorten to extend a reservation, stop a car in the event of an accident, etc. If in a category, you have several identical models, does the planing manage the reservations with multiple channels? Thanking you for your reply
Hello,
Thanks for writing in! Unfortunately, the theme doesn’t offer this feature. There are free/premium plugins that do this. Feel free to do a little research on this topic as I am sure you will find a plugin that will match your project needs.
the installation of the keydesigns plugin failed with the following error, im not paying for support when this is an installation error
Downloading installation package from http://www.keydesign-themes.com/etalon/external/keydesign-addon.zip…
Unpacking the package…
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
I believe this was a temporary server issue. Please try again now. If this still doesn’t work, please download the archive file for the KeyDesign Addon plugin from here:https://www.keydesign-themes.com/etalon/external/keydesign-addon.zip and manually install it. Thank you.
Thank you, i did try that link last night and it just took me to a website advertising your themes but it worked this morning
That was just a temporary server issue. It’s working now.
Hello! your theme demo: https://www.keydesign-themes.com/etalon/mechanic/ doesn’t work. Please repair it 
Thanks
Hello, we’ve just tested it and it works fine. Can you give us more details please? Thank you.
Hello, I’ve purchased two licences and I’ve tried to create for my homepage some parallax effect as your demo layout but didn’t succes. Can you please tell me if I have to do something special in parameter? Thank you for your help best regards
Hello,
Thanks for writing in! Please register and open a support ticket. Our team will gladly help out.
All the best,
Key-Design Themes
Hi, I just bought your theme, love the design honestly but im already regreting it. Very hard to edit the homepage. Almost impossible. WPB doesnt seem to work to edit the homepage. For other pages, it recognizes some elements and doesnt recognize some. this is a fresh installation. with architecture imported demo. Please help. using WP v5.8 and Etalon v2.9
Hello,
Thanks for writing in! The theme’s one-page layout (the Homepage) is made up of a master page and multiple child pages. Navigate to Dashboard > Pages > locate the Home page and check with the child pages structure. These child pages represent the subsections of the single page layout, sections like About us, Services, etc. You will need to edit the child pages linked to the master Home page using the Page Builder Backend editor.
Hope this helps.
Hi, how can i set this website to have 3 languages? Spanish Italian
Hello,
Thanks for writing in! You need to install a multi-language plugin like WPML or Polylang. For any other technical questions, please register and open a support ticket.
Hi, is Etalon theme version 2.9 compatible with Wordpress 5.8?
Hello,
Yes, you can safely update to WordPress 5.8. Make sure to update all your plugins also.
i would like to show products in the shop mobile just 1 per row and not two
Hello,
Please add the following code with the theme custom style area (Theme Options > Custom CSS/JS > CSS):
@media (min-width: 400px) and (max-width: 960px) {
.woocommerce ul.products li.product { width: 100% !important; }
}
Hope this helps.
