162 comments found.
I bought this theme a few years ago, had trouble then with it, but now most of the import demo homepages fail and error out. Homepage 3 in particular. fresh WP install. If there are BUGS or Neglect I think you should provide support. and I shouldn’t have to pay to have a working product?
OK the one click wasn’t perfect, home 6 is working, but no licenses on wpbakery or rev slider, a real pain in the neck thete, they want me to pay . the sliders are empty, other themes I’ve used at least had a few sliders included
And I can’t find any tutorial on Editing the sample them things like “Flash Sale” there are basic wpbakery how to build a page videos , good luck editing the sample content?><!#$
Hello,
Thank you very much for your comment and sorry for the late reply. We’ve been back to work after the National Holiday.
If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/. After checking, it will be easier for our technical supporters to follow and help you.
p/s: You can choose the Department as Themeforest then enter the theme purchase code to submit the ticket.
Also, please note that your support license expired then please renew the support license to get technical support for this theme.
Thanks,
P/s: For the plugin WPBakery and Revolution Slider, we include the copy of premium versions for them in the theme package and you can use most of the premium features of these plugins without activated them in your site.
Thanks,
Hello, I have website use Themes version 1.4.0 , I’m download version 1.7.7 to copy and paste to wp-content/etrostore/ and represent, Will it be broken?
Hello,
Thanks for your comment.
We do not recommend this action. In each version, we update to make sure that the theme is compatible with the latest version of WordPress, WooCommerce, Revolution Slider, and WP Bakery Page Builder and for bug fixes. If you copy the code from the old version to paste into your site, it may cause error.
If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/. After checking, it will be easier for our technical supporters to follow and help you.
p/s: You can choose the Department as Themeforest then enter the theme purchase code to submit the ticket.
Thanks,
Hello, is it possible this theme EtroStore will update to compatible/build in elementor pro in future?
Dear Sir,
We don’t plan to update this theme.
If you need the Elementor version, our team will give you customization work at an extra price.
Please contact us on our Support System (https://support.wpthemego.com) if you need this service.
Thanks!
Hello , i installed the theme and imported the demo but visual composer elements don’t work it’s showing as codes ?
And when ever i try to update the VC also not updating .
Thanks in advance
Dear Sir,
Please submit a ticket on our Support System: https://support.wpthemego.com
Our team will check and help you soon.
Thanks!
Any plans to add Elementor builder option?
Dear Sir,
Thank you for contacting us!
We plan to update the Elementor version for all of our themes in near future.
Thanks!
It will not let me import Demo Homepage 5. When I click on it, it instantly says it finished, but nothing changes. Can you provide the data?
Hello,
Thank you very much for your message.
If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/
After checking, it will be easier for our technical supporter to follow and help you.
p/s: You can choose the Department as Themeforest then enter the theme purchase code to submit the ticket.
Thanks,
I submitted a ticket. #05594. No reply so far. I just need to data, I can do it myself.
Dear Sir,
We’re so sorry for your inconvenience!
Please follow your ticket, our team has replied to it.
Thanks!
3970 .. please assist
3970 .. please assist , i saw your reply now please assist further
Hello,
We checked and see that our supporter replied to you in the ticket 3970 this morning and will continue to give you the answers for your new questions as soon as possible. So, please wait.
Best regards
Ticket: #03970 Hi , its 4 days now i have been waiting for our reply, more than 48 hours
Hello,
Thank you very much for your feedback. We have just aked our supporter to check your ticket. After finish, she will reply to you there.
Best regards
Hi. please check my ticket
Hello,
Our supporter has just replied to you in your ticket. Please check it again.
Best regards
Thanks, on the ticket you advised that the developer is checking i will be waiting for your reply
Are we winning Guys?
Guys to be honest its long i have been waiting, since last week, more than 6 days ago
3970
Hi,
I just updated my theme, when i activate using the purchase code it says invalid code.
Hello,
Thank you very much for contacting us.
About this problem, please provide us your site info via our support center. Our supporter will check and help you there.
Best regards
Hi Friend, please reply to ticket no (t=3163) before you go on weekend so that i can be working on the platform during the weekend
Ticket: #03163, please reply to it i dont demand many things
I created new ticket: #3970 .. please assist
3970 .. please assist
Hello,
We checked and see that our supporter replied to you in the ticket 3970 this morning and will continue to give you the answers for your new questions as soon as possible. So, please wait.
Best regards
Is there one page showing all of the blocks and menus?
Hello,
Thank you very much for contacting us. However, we haven’t got clear about your question. What blocks and menus are you talking about?
Best regards
I have a problem with some CSS on this theme missing a button or 2, i have tried to contact your customer support however it just wont submit my ticket. Just keeps circling and never does anything.
Just about finished setting up your theme, its great by the way one of the best i have ever used however i have a small snag
Im missing a button i think on the main page (see screenshot) http://prntscr.com/sfwj27 It seems to be the wishlist button thats missing.
Hopefully you can help.
Thanks
Hello,
Thank you very much for contacting us.
First, we checked on our support system and see 02 your tickets on it. However, our supporter replied to you there: - http://prntscr.com/sgeih3 - http://prntscr.com/sgeilx
Second, To solve this problem, please go to the admin => YITH plugins => wishlist => click on add to wishlist options => then please delete the add to wishlist text in the “Add to wishlist” text parameter(http://prntscr.com/sgeh92)
Best regards
Hi. I have sent you ticket 4 days ago but until today i am still waiting for reply, its long i have been on this project to be honest because your support is not being helpful, today its friday and you have not replied, the next thing you will be telling me about weekend. please Guys : TICKET ID#03163
but look Guys>> https://prntscr.com/s52yuj , 21 April 2020, today is the 24th
Hello,
Thank you very much for your feedback.
First, our supporter see a difficult for your first question. The menu icon wasn’t show on mobile layout after configuring. So, she need more time to check and solve this problem for you. Hoping that you will sympathy for this lated.
Second, our supporter has just replied to you in your ticket. Please check it again to get our respond.
Best regards
Thank you so much, your supporter did help… i just replied but you will reply tomorrow since its sunday today
Hello,
We are so sorry for not replying to you soon here. However, we checked and see that our supporter replied to you in the ticket yesterday. So, please following it to get our support soon.
Best regards
Hi. please chek ticket #03163
Hello,
Thank you very much for your feedback.
We checked and see that our supporter solved your problem and replied to you in your ticket. Please check it again.
Best regards
but my friend if i had to always remind you to attend to my ticket it means i will never finish working on the website, #03163….the reason i remind you is because if i dont do so, i wait more than 48 hours for reply
Hello,
Thank you very much for your feedback.
First, we checked your ticket and see that your latest reply is added at 17:47:23 on Friday. However, our company closed at this time.
Second, we have just come back from the weekend( 18 and 19) and our supporter will check and reply to you today. So, please wait.
Best regards
hi bro, are you working today?
Hi, guys please check my ticket #03163
HI. PLEASE REPLY TICKET ID#03163
Hello,
Thank you very much for your feedback.
First, our supporter see a difficult for your first question. The menu icon wasn’t show on mobile layout after configuring. So, she need more time to check and solve this problem for you. Hoping that you will sympathy for this lated.
Second, our supporter has just replied to you in your ticket. Please check it again to get our respond.
Best regards
Hi. Please Oahn don’t forget me
03970
Hello,
Please provide us your admin account via our help center. Our supporter need this info to check your problems.
Best regards
Dear Team do you a a Quick instalation Kit
Hello,
Thank you very much for contacting us.
Due to the policy of Themeforest, we can not include the quickstart package on Themeforest. So, if you want it, you can create a new ticket on our support center after buying this theme. Our supporter will give you a link to download it.
If you have any other questions about our theme, please let me know. We will check and support you.
Best regards
HI. PLEASE REPLY TICKET ID#03163
Hello,
Thank you very much for contacting us.
We checked and see that our supporter is following your ticket. Please check it again.
Best regards
HI. PLEASE REPLY TICKET ID#03163
Hello,
Our team has just come back from the Hung Kings’ Temple Festival holiday. Now, she is checking your ticket. After finish, she will replied to you there.
Best regards
hi, I purcahsed etro theme, Demo template is broken even after setting php time limit as recommended in document. your support link is broken, I cant contact 1 weeks already. also I sent support ticket but no answer.
Hello,
Thank you very much for purchasing our theme.
We checked your site and see 01 your ticket on it. However, it was created 20:21PM yesterday. And our supporter has replied you. Please check it again.
Best regards
Hi. Check Ticket ID: #3163 i am still waiting for your reply
Hello,
We are so sorry for not replying to you soon. We have come back from the weekend.
We checked your ticket and see that our supporter replied to you yesterday. So, please follow it now(http://prntscr.com/rll8wb).
Best regards
hi there
Hello,
Thank you very much for your feedback.
First, our supporter see a difficult for your first question. The menu icon wasn’t show on mobile layout after configuring. So, she need more time to check and solve this problem for you. Hoping that you will sympathy for this lated.
Second, our supporter has just replied to you in your ticket. Please check it again to get our respond.
Best regards
Does this theme work with WCFM plugin? Is it compatible?
Hello,
Thank you for your interest in EtroStore and your question.
Currently, it works with Dokan and WC Vendors. Also, our customers use it with WCFM plugin and it works.
In case there is any difficulty during using the theme with this plugin, our team will support you to make sure that EtroStore supports it well.
Thanks,
Mobile footer not comming
Hello,
Thank you very much for your message.
If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/?p=open
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
Hello
I need your help and answer before I start to my project. Can you help me?
I want to create a marketplace for second hand books AND
1) Can I use email authentication service to sign up and sign-in in?
2) Can I use email authentication service to sign up and sign-in in Turkiye and with Turkish operator?
3) Can I create some place for; public company, author, language etc… AND can I create limit to sell for sellers?
4) If some sellers add some book and if there are same books in my site, Can my site show some notice “there are some book in this price?”
5) Can I make connection with some cargo integretion for cargo status?
6) Is there “add favorite it” option for buyers?
7) Can I create sorting and filter for my placeses(book name, author, publisher etc)
It will be marketplace and there must be some details for pending approval, total sales amount. Can we do it?
9) How can fix payment? What is your method for payment for comusion and vendor?
Thank you for your help 
Hello Emre_u,
Thank you very much for your interest in our theme and for your questions.
And here are my answers following your list:
1. The theme support user to sign-in and login. You can also install the social login plugin to enable social login feature in your site.
2. About the sign up and sign-in in Turkiye and with Turkish operator, could you please give us more detail about it.
3. For the Language, you can set it for the website. For the seller limit, you can limit it by approving only the number of product in the limitation you want. For other points, could you please tell us more detail about how you want.
4. For the notice, it’s not supported. However, if the product are in the same category, it will appear in the Related Product slider below the product you see.
5. For this one, you might need to install a third party plugin to support this feature.
6. In stead of “Add favorite it”, we have option Add to Wishlist.
7. For the withdraw, it also depend on the multi vendor plugin you use for your site. You can configure it in the Withdraw Settings of the plugin.
Thanks,
