Web Themes & Templates

Reviews for EtroStore - Electronics Store WooCommerce WordPress Theme (Mobile Layouts Ready)

18 Reviews

for Customizability

Very Good Design

magentech

Author response

Hello,

Thank you so much for choosing our theme, as well as your rate and comment. We're so glad to hear that :)

If there is any difficulty, please create a ticket and send us your site's info and issue at the Ticket System: https://support.wpthemego.com/?p=open.
After checking, our technical supporter to follow and help you.

Thanks & Best Regards,

for Design Quality

La calidad de diseño no es tan buena ni tampoco muy modificable, recomiendo seguir buscando.

magentech

Author response

Hello,

Thanks for your purchasing our theme and so sorry if there is any inconvenience caused from us. But I think that this's not kind of you to do things like that.

I checked in the support system and your support history and see your comment with not good words: http://prntscr.com/l13hby

If there is any idea to make this theme to have better design, you can email us at contact@wpthemego.com and we will be so thankful to receive your idea.

Thanks,

for Customer Support

mình mua theme này từ việt nam :D. và được hỗ trợ rất nhiệt tình, và người hỗ trợ cũng là người việt nam luôn nên rất là tiện trao đổi.
cảm ơn rất nhiều vì đã hỗ trợ nhiệt tình.

magentech

Author response

Hello,

Thank you for choosing our theme and taking time to write such an inspiring review! Your kind and warm feedback is very much appreciated! We are glad to hear you are happy with the theme and the level of our support service and we will keep working hard to assist you with any possible issues, queries or questions, going further!

Thanks for being our customer!

for Customer Support

1 for follow up and follow through, documentation as wells as for admin layout

magentech

Author response

Hello,

Thank you very much for purchasing Etrostore . Also, we're so sorry for all the inconvenience caused from us.

However, I do not understand what you mean. Could you tell me more about your problem? I checked and don't see your comment(http://prntscr.com/h04iop) and ticket on our support system.

Please create a ticket on our support system to get the best support.

Thanks!

for Customer Support

Worst Support ! Its been 4 days and these guys are not able to fix the issue in theme. Not even replying to the thread ?????

magentech

Author response

Hello,

Thank you very much for choosing our product and so sorry for any inconvenience caused from us.

I've checked your ticket and see that our supporter help you with a long ticket (http://tinyurl.com/y7ctxp42) and mostly replied you in no more than 01 bussiness day.
However, for the latest reply, we did it after 02 working day - not 4 days as you told. (you created ticket on Sunday)
It's because after the weekend, our supporter had to deal with a lots of tickets. Also, the issue is a little bit complicated then it take more time to fix the issue. I hope that you understand for our situation.

Currently, our supporter has fixed your issue and replied you in the ticket. Please check it and give us response here.

Thank you,

for Customer Support

awesome customer Support .Really Appreciated

magentech

Author response

Thank you very much for your rate and comment. This really encourages us to improve our theme and support. Thank you!

for Flexibility

Excellent theme! Congratulations.

magentech

Author response

Thank you very much for your vote and comment. This encourages us so much!
Anyway, feel free to contact us if there is any question about this theme.

Thanks & Best Regards,

for Customizability

very bad.

1. Poor Response
2. Low speed
3. weak Customization

I regret buying it.

magentech

Author response

Hello,

Thanks for your feedback and so sorry if there is any inconvenience caused from us.

1. About the speed, you can tell us in the ticket system then our developer will give you some suggestion for your site.

2. About the customization, currently we plan to update the theme to improve it with more feature. I hope it will meet your expectation.

3. About the responsive, currently Etro Store supports you with Mobile Layout then you can use it in your site.

I check the support system and see your 3 tickets. You can continue here then we will help you.

Thanks,

for Customer Support

Great, you are support very enthusiastic and detailed, wait time is not over 24h. Very professional, I am very happy to be a customer of yours

magentech

Author response

Hello Hsmacorp,

Thanks so much for your rate and comment. We're so glad to know that you satisfy with out support :) This encourages us so much to have more and more happy customers like you.

If there is any difficulty during using the theme, feel free to tell us then we will continue to support you ;)

Best Regards,

for Documentation Quality

cool

magentech

Author response

Hi Scootextrem,

Thanks so much for your rate. This encourage our team so much. We will try our best to bring you better support :)
If there is any suggestion or recommendation to improve the documentation, feel free to email us at contact@wpthemego.com. We're so glad to hear your idea.

Thanks & Best Regards,

for Design Quality

Its a great theme, has lots of promising features, I hope you don't stop updates on better features

magentech

Author response

Hello Alabius,

Thank you very much for your rate and comment. We're so glad about that.
We will try our best to update the theme and to have happy customers like you :)

Thank & and have nice weekend :)

for Other

The Theme Was Not Worked Perfectly Also I'm Failed To Resolve It

magentech

Author response

Hello,

Thanks for your feedback. We really apologise for our late response to your rating. We also checked and found that you have received technical support in your ticket #TF131454 in the same day of this rating. However, we have not received any reply from you. So, if you don't mind, please let us know your situation now and this theme worked well or not?

If all your issues are solved, we hope that you could change your rating. If you have any else problems with this theme, please don't hesitate to let us know, we will assist you as much as we can be.

Thank youu!

Spectacular theme! Support with great care, with fast and accurate answers. Congratulations!!

magentech

Author response

Hello,

Thank you for choosing our theme and taking time to write such an inspiring review! Your kind and warm feedback is very much appreciated! We are glad to hear you are happy with the theme and the level of our support service and we will keep working hard to assist you with any possible issues, queries or questions, going further!

Thanks for being our customer!

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