75 comments found.
it is compatible with tickera?
how to change the license to a new wordpress address. I made a mistake in the installation and I have deleted it
All support requests like this are handled via our support desk. Open a support ticket with your URL and a screenshot. So we can take a look: https://xpeedstudio.ticksy.com/
Thanks!
After switching the domain name, and updating the theme, I lost the header on all the pages. and the theme is asking me to go Pro. I have a license. How do I update without losing the headers?
Sorry. I was able to update the theme by clicking on Appearance, choose the theme, then click Customize, and found the section to reactivate the license. Thanks
Hi,
Glad to know that you found the option and reactivate the theme license.
Thanks 
!
Hi Guys!
I can use some calendar plug in to show the event’s in a calendar view?
If it’s posible can you say me how plug in is the indicate please .
Hi,
Currently, we have no any support for third-party calendar plugin integration for event showing.
Thanks!
Thank’s for your answer.
Hi there!
This is a presales questions:_
A) do you use eventin or wp events manager?
I need to import +300 events from meetup and eventbrite. Is there any plugin available to do so which is compartible with the theme?
C) Do you do front end submission?
Hi,
A) We’re using the Eventin plugin in our theme.
B ) Currently, we have no option for event import/export.
C) Could you please explain more about this query?
Regards
Pre-sale (repeat): I’d buy this theme more if there were single pages for events. It’s just not workable otherwise. And it would be great to have a shop (woo).
Hi,
Already, we have the single pages for the events. We’re using the Eventin plugin in our theme. You can create a single event by using the Eventin plugin. Here are more details about it: https://support.themewinter.com/docs/plugins/plugin-docs/event/eventin-event/.
Also, you can use the WooCommerce plugin with Eventin to sell the event ticket. More details: https://support.themewinter.com/docs/plugins/plugin-docs/general-settings-eventin/create-event-tickets-free-paid/
Thanks!
hi, a presale question, is it possible to customize the event registration form for each event?
Hi,
We don’t have event wise form designing option for now. But we have only a global custom field-adding system. Which will add fields to your all-event registration time.
Thanks!
and if I want to remove the part for the purchase of tickets can this be done?
Yes, you can add or remove the ticket purchase option for any event with Eventin.
Thanks
It’s possible change url generated of CPT “speakers” like mysite.net/speaker/ava-charlotte-5/ to mysite.net/palestrante/ava-charlotte-5/ ( portuguese ), how?
Yes possible.
All support requests like this are handled via our support desk. Open a support ticket with your URL and a screenshot. So we can take a look: https://xpeedstudio.ticksy.com/
Thanks!
I installed the theme on my website but my website was hacked. I had to delete the WordPress installation and clean the virus and phishing links the hacker left on the site.
I reinstalled WordPress and installed the theme again. I tried activating it but wasn’t successful.
How can I get this fixed urgently?
Hi,
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open a support ticket with your URL. So we can take a look: https://xpeedstudio.ticksy.com/
Thanks!
Updated to the latest version of the theme but since then its not working on PHP8.
Hi,
All support requests like this are handled via our support desk. Open a support ticket with your URL and a screenshot. So we can take a look: https://xpeedstudio.ticksy.com/
Thanks!
is ticket purchasing system is included with this theme or it will be extra payable? And what will be the mode of payment for that?
Hi ,
a. Yes, the thicket purchasing system is included with the theme.
b. You can use WooCommerce plugin and add your payment method.
Thank you
Hi, Quick Presale questions. Is it possible to have the tickets on your theme converted to woocommerce products. The goals is to sell tickets with different pricing based on the user role (registered earlier). Is this possible? Does this theme support woocommerce in general ? Do you support multiple attendees per event with custom field for these attendees? Any attendees based registration / management system for the events?
Hi ,
No, usually it is not possible to convert the tickets to WooCommerce products. You can show events like products via shortcode or elementor widget and if you enable Woocommerce then the user can manage their tickets by Woocommerce dashboard.
Yes, it’s possible to add multiple attendees with the custom field but it’ll be added for all the events. There is no attendees-based registration/management system for the events.
Thanks
Hi, i want to ask inside the Evenex Advanced Tab loading template on the Tab Content, the template will only show the desktop view and not the responsive template (mobile, tablet and desktop) whenever move between screens.
any way to overcome this,
thanks,
Hi,
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open a support ticket with your URL and a screenshot. So we can take a look: https://xpeedstudio.ticksy.com/
Thanks!
Is there any possibility to see administration part for this theme? We are considering to buy it for our werbpage, but we had some bad experience with some themes how to setup event timetable.
Hi,
No, you can see just the user preview. Also, you can read the documentation at https://support.xpeedstudio.com/docs/evenx/.
Thanks
Hi, just got the theme but whenever trying to install Devmonsta plugin i get this: Something went wrong with the plugin API.
Hi there,
To resolve this issue we’re updating our theme shortly.
If you need instant solution please open a support ticket with the details. Our support team will assist you quickly: https://xpeedstudio.ticksy.com/
Thank you
Thanks for this reply, i have opened a ticket on this
Hi
We have updated our theme, please download the latest theme from ThemeForest.
Regards
Perfect, thanks for that
hello, i accidentally deleted the main evenex plugin but i can’t find a way to re-download it. can you please help me to find it or how i can download it
Hi there,
No worries. If not installed or activated (or maybe deleted) the required plugin you’ll see a notification on the top of the page of your WordPress admin panel. Here you’ll see the option to install/activate the required plugin for the theme. https://prnt.sc/tT3qkeRXfhKI
If any confusion or queries please open a support ticket with the details. So we can take a look: https://xpeedstudio.ticksy.com/
Regards
Hi
How to edit the off canvas menu on Digital Event homepage?
Hi there,
Please follow the theme documentation.
Anyway, this kind of support requests are handled via our support desk. If you need more assistance, please open a support ticket with your URL and a screenshot. So we can take a look: https://xpeedstudio.ticksy.com/
Thank you
It’s not mentioned how the off canvas content info is edited. thanks for the no help
Hi,
We have a support team to handle this kind of support request. Please open a support ticket with your URL and a screenshot. https://xpeedstudio.ticksy.com/
We’ll be happy to assist you.
Thanks
Can we put external link to buy a ticket for the event?
Hi there,
For now, this feature is unavailable.
Thank you
Hi there,
I’ve imported a demo and now I’m trying to update the theme settings to use different colours. However, when updating these options in the customize panel, I’m not noticing any changes to my elements.
Is there something I’m missing?
Hi there,
This is a just general inquiry comment section.
This kind of support requests are handled via our support desk. Please, open a support ticket with your URL. So we can take a look: https://xpeedstudio.ticksy.com/
Thank you
Hi, after demo imported. All pages show in blank. Please check my ticket 63224. Thx.
Hi
Our team already replied.
Regards
Hi! I opened a support ticket to handle the 404 error when editing homepage and theme options but got no response. Can you help me? Thanks!
Hi
Our team will reply within a short time.
Regards
