Reviews for Event Guide - Ultimate Directory Listing Theme for Events, Concerts, Gigs, Museums or Galleries

11 Reviews

for Customer Support

There don't seem to be any options to contact you about support. AIT Installer is failing to load. I have no way fo contacting you, and despite having read through all the documentation once already I stll havent found the solution. Not a good start at all.

ait

Author response

Hi there,

feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

Thanks for understanding.

for Customer Support

Theme issues: the version being sold here is version 2.8 They're already up to Version 2.15. There are problems with V 2.8 that included the fact that my blog posts were invisible. I'd write a post and it show up on the Blog page, but when I click on the "Read More" button to view the post, I got a totally blank page except the header. Contacting AIT themes in Russia takes time. They had no immediate solution other than to check their "Support Forums" which were beyond useless.

Documentation is extremely poor. There's 15 pages about how to use translation tools ( I don't need any translation tools) and there's not enough documentation about things you need, like how to update social media links, formatting, etc.

The customer support is weak and they want you to buy "extended support" even to fix things that should be working out of the box.

ait

Author response

Zdravstvujte!
after purchase you can get an access to supported theme version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin
It should be clear that only the latest theme version is kept up-to-date, the old previous version are not supported.
We keep up-to-date not only our products but also the documentation, video tutorials, knowledge base etc, even more recently we have started with translation of the documentation into Russian language.
We are sorry but we have currently no issues with the latest supported theme version, no other feedbacks from our clients.
Thanks for understanding.
Best regards!
AIT

for Customer Support

It's a very slow theme and the customer support is very inefficient :(

ait

Author response

Hello,
regarding speeding up the website - we have thousands of happy customers that did follow the following instructions: https://www.ait-themes.club/knowledge-base/speed-up-website-using-caching-plugin/
Secondly,
In general, support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites. But we have created and keep working on adding knowledge base, please kindly have a look at: https://www.ait-themes.club/knowledgebase/
Thank you for your understanding!

for Design Quality

This is one of the best templates I have worked with

ait

Author response

Hey there,
thanks a lot for compliments. Should you be interesting in extension plugins, feel free to have a look at: https://www.ait-themes.club/wordpress-plugins/directory-plugins/
Best regards!

for Feature Availability

How is that an events guide theme when you have to purchase the events plugin (Events Pro) separately for $75. I realized this after purchasing the theme. A well designed theme but bad money ripping off scheme from developers.

ait

Author response

Hello,
feel free to have a look at the presentation page of Event Guide theme on themeforest where you can find: IMPORTANT NOTICE ... "If you were not aware of that and purchased this theme by accident, we would issue you a refund".
We are sorry for your misunderstanding.
Best regards!

for Other

É um desenvolvedor criterioso, de bom gosto, e oferece um grande leque de opções em seus produtos.

ait

Author response

Hey there,
thanks a lot for your compliments. Feel free to have a look at brand new plugins/themes we have released recently.
Have a great day!

for Customer Support

Please if you buy this product do not in anyway ask for technical service. Unbelievably bad. 3 times I have submitted a tech request and every reply from the technical minded Robo and Emi is "we cant help you with that" or "look for a third party plugin" no advice what so ever. If you ever get stuck, delete the theme and buy a different one. Their customer service is appalling. Typical get your money and no help in return. Buy a different theme.

ait

Author response

Sorry we do not offer any customization for our themes. You need to contact a local developer if you wish to make changes to the code or design.

for Design Quality

Best directory theme ever! Fresh design and with the extra plugins its an unique and fully functioning platform that has it all!

ait

Author response

Thanks for your review and good luck with your project!

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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