This author's response time can be up to 2 business days.
Hello.. love your theme.. is there a way to change the map on the contact page using snazzymaps.com ? Just want a different looking map.. not the grey and black.
thank you for comment. We are using the same major options as snazzymaps, ie: Saturation, Hue, Lightness, Weight, Gamma correction. Please find contact shortcode with all these options. It’s should be easy to make your own style with different colors and weight.
Please feel free to contact us via section “Support” for more assistance.
Hello im getting error: [05-Jan-2017 09:14:56 UTC] PHP Parse error: syntax error, unexpected ‘[’ in …/wp-content/plugins/eventime-post-types/speakers.php on line 332
This is from the log file, when im trying to activate Visual Composer im getting HTTP 500 error…
Hello, please contact us via support sections or directly to email@example.com with attaching your website credentials. Our developer team will support you. Best Regards.
Hi, the demo content upload is not working. Pls let me know how I can upload the demo content. Thank you.
Hi, thank you for purchase Eventime theme. Please contact us via support section with your website credentials, we’ll check issue and install demo content for you. Also please note that you can always upload demo manually with uploading xml files from “manual_demo” folder.
Hello I have sent a email to support and the email in the documentation folder in regards to the statistic menu sometimes disappearing and map however have not received a reply.
Hello, yes we received your new ticket that was published about 18h ago, also I see your next answer on old ticket that was published few hours ago. As you can see in support section we inform our customers that we need up to 2 business days to process requests. So please be sure that right after weekend you’ll receive respond. Thank you for taking your time.
Hello, What about my question? I have sent it to support more than 20 hours ago. Thx
Hello, as you can see the messaage in support section – “This author’s response time can be up to 2 business days”. Please wait, we have little queue now.
Ok, thank you very much.
Is it possible to add video to the slider area?
Hello, yes, we use Slider Revoluton and it allows you to put video from html5/youtube/vimeo etc. We have an example of the video background in second slide here: http://wpeventime.tchaikovsky.design/onepage/ please check.
hello! are there any issue with yith plugins for woocommerce?. i would want to use the”Event Tickets for WooCommerce Premium” with this template. thanks.
Hello, thank you for comment. Yith plugins were not tested with Eventime theme, but probably it should work correctly with basic products. Event Ticket for WooCommerce also not tested, as it has separated functions and layouts it will probably needs to make customizations in theme. Please feel free to contact our support for more details -firstname.lastname@example.org
Hi. i’ve detected an issue with your template, when i active it and i try to edit any product, page or post, appear in the top of page this “The backup of this post in your browser is different from the version below…. ” when i active anyother template nothing appear. WP 4.7.3
Hi, it’s seems that it’s not problem with our theme but with making changes in post types that was saved in wrong way. Can you please contact us via support email – email@example.com with sending your credentilas so we’ll can check whats going wrong!?
Where does one put in the API key for Google Maps with this theme?
Hello. You can find API key in “contact” shortcode. If you’ll have any questions please feel free to contact us directly via firstname.lastname@example.org
Not sure what that means.
Where SPECIFICALLY? When I click on the “Contact” plugin option, I don’t get an option to enter in an API key. Can you show a more precise location/method?
BTW, loving this theme otherwise. It’s GORGEOUS!
Oh, nevermind. I found it!
It’s in the actual Visual Composer editing option.
I am interested in purchasing this theme for a large size conference. I have 1 question that is not answered from the information available:
- How does the backend look like? Do you have any access to it in the demo version or from any other site?
thank you for interest in Eventime theme.
Please contact us directly to email@example.com we’ll make demo site for you so you’ll able to check everything online.
Hi !last sunday i send you the credentials of a test site to take a look of my issue to firstname.lastname@example.org. could you see it?
Hi, yes we have received ticket from you and we are working on this issue. Please wait for our response from our support, it needs little bit more time to develop solutions.
Thank you for taking your time.
How does one manipulate the countdown in the sliders on the events pages?
In homepage slider we use Eventime countdown shortcode. The easiest way of changing countdown is making shortcode and after copy it to the slider:
1) Please create empty page
2) Create Countdown shortcode with dates and options you need
3) Switch to classic mode
4) Copy and past content to the slider.
Please contact us via support email: email@example.com for more details.
Hi! i want to upgrade WC to 3.0 version, it`s your theme compatilbe? or i must wait for an upgrade ?
Hi, please wait, we preparing new big update, it will contains compatibility with latest WooCommerce, new features nad fixes.
udpate!?? where’s the update??? 4 month ago and no updates for this theme. not compatible with WC 3 or WP 4.8
Hey there! Just to let you know your theme has been included in our latest Tuts+ roundup: 15 Best WordPress Event Themes: For Conferences and More. Nice job
Hi There, 7 days ago I requested some support. Can you check it out and reply? Thx in advance, love the theme!
Hi, sorry for the delay. We found your ticket and have just sent a response. Best Regards.
Hello, I need an information. How is possible change something in the speaker’s page? Not in the general but in the each page. For example, the dimension of the image inside the gradient box, or the style font for the title. Thank you, Claudia
Hello, please contact our support via firstname.lastname@example.org, we’ll try to find a solutions for you.
Hi there, are presales PSD files available for showcasing to Clients? thx!
Hi. Please contact us via email email@example.com
We’ll send some PSD we have.
Hi, does this theme allow the native use of video playing in the background on the home page without having to purchase a separate plugin? I’m interested in this theme.
Hello, you can use slider revolution or visual composer plugins to play videos on backgrounds – https://vc.wpbakery.com/video-academy/full-height-row-and-video-background/
This plugins are included to the theme and you do not need to purchase them.
Thanks for the quick reply! Just one more follow up question, will these plugins allow the video to play automatically in the background as the page loads without having to click on anything?
Sure, it will works exactly like in example we linked before – wihout click on video.
Thanks and great theme btw!
Send an email with a few kinks I need worked out, looking to hear back soon!
Hi, thank you. We’ll reply asap your ticket. Best regards.
I just got your theme and everything works perfect but I can set and see the wooCommerce plugging either the tickets products options, could you please help me solve this issue?
links http://lasalsacongres.com/ http://lasalsacongres.com/tickets/
Hello, thank you for contact.
It needs to have installed WooCommerce Plugin and demo content. If you wish, you can send your website credentials to our support via “Item Support” section or directly to the firstname.lastname@example.org, so we’ll config it for you.
Done. Please check and let us know via support mail. Best Regards.
I am looking forward for a system that can generate ticket for events, does this template do that or it’s just the design? If so, how can the tickets can be read on the events?
Thanks in Advance,
Hi, I have problem with slider registration, they said WRONG PURCHASE CODE, I red it from licence txt and copy paste to form.
Hi, thank you for contact.
The support code of Revolution slider is only available if you buy the revolution directly as a third party plugin. It does not apply to revolution slider bundled with a theme like Eventime.
If you happen to see a notification in your WordPress admin panel asking you to register Revolution Slider upon activation, simply dismiss this notice.
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