This author's response time can be up to 2 business days.
Any changes that I edit are not saved.
What to do?
There can be a problem that it is necessary to update WPBakery Page Builder?
Hi, thank you for contact. Please send us support request with your website credentials to support[at]tchaikovsky.design
Is there an option to append another contact form instead of the default one? I’m trying to have multiple contact forms on different pages.
Thank you for contact. You can create your own contact forms via ContactForms 7 plugin (please take a look on example here: http://wpeventime.tchaikovsky.design/547-2/)
Please contact our support for more details and assistance via email: firstname.lastname@example.org
Hey guys, how do I get it to style like the theme?
your ticket was updated by our support team.
Hi, how can I setup Countdown?????
Please contact our support via ‘theme support’ section or directly email@example.com (pleas attach description of your problem)
Thank you for taking your time.
Hi! your last update is feb 8…what kind of update is it?? . is it woo 3.3.3 compatible??
Thank you for contact, it was non technical update. We have in plans update on 5-8 March with the last plugin versions support.
Wow, you created something fantastic. Make another version for multiple events. Can you?
Is anyone else having trouble loading Demo?
We received your ticket and was inform you that demo can not be loaded automatically because of limits on your hosting.
We received credentials from you and our developer team will install and configure demo special for you very soon (it was impossible to make install for you yesterday because it was Sunday night – we work from Monday to Friday 10-18 gmt +1 today is Monday and we’ll starting our work).
Hello, I have a coupe of issues with the way it displays the countdown on the phones a code instead of the numbers and titles are overlapping text content (speaker post).
Thank you for contact. Please send an email to our support with your issue describe and site credentials. Our support email is support[at]tchaikovsky.design
Looking forward to hear back from you soon.
I did, still waiting on the reply
OK. I see, we received your request 2 hours ago… please wait for an answer, our support works from Monday to Friday 10:00 a.m. to 5:00 p.m gmt +1, we’ll answer you very soon.
Hello, I downloaded the theme but I still don’t have the new version. It’s still V1.4 How do I get updated version?
Hi, would like to check if the theme includes ticketing features, such as
1. payment gateway compatibility for paypal
2. attendee listing for each event
3. speakers management system.
Hi, I made the purchase and i couldnt install the plugin slider revolution. what do i do
Hi, thank you for contact. Please send us support request with your website credentials to support[at]tchaikovsky.design Best Regards.
Ive sent an email and no response. When I downloaded the template I bought, the header doesn’t seem to match what’s in the demo. None of my the menus are displaying in the header but on the side bar (when you click on the 3 dashes, the menu opens up). I bought this template cos of the demo which shows the menus all on top of the page. Please advice and respond to my email.
Hello. Thank you for comment. We were answered your first ticket after few minutes of receiving, but didn’t get back any info from you. After your comment you also send us second support ticket and we also send you response. Please check did you received mails from us, can you please check you spam folder?
I just checked and saw the response. Thanks
How do I adjust my header to fit into a mobile phone screen? It gets too wide when its viewed on a mobile device
can anyone tell me how to translate days/years/minutes/seconds in the countdown plugins/theme?
we answered your ticket on our support email. Please follow steps on email.
hello, i intend to purchase your theme because it is very user friendly and great. quick question. is woocommerce integrated on the website?
Hello, thank you for contact. Yes, we support WooCoomerce, you can see here one of the examples: http://wpeventime.tchaikovsky.design/shop-full-width/
Please feel free to contact us if you’ll have any questions.
hello, thank you for responding. that’s great so i can have another payment platform apart from paypal?. thank you for taking your time once again
Thank you for reply. We didn’t make any changes in WooCommerce functions, so you can use all store functions with every payment and delivery methods allowed on WooCommerce (like stripe, PayPal, bank transfer etc). Also please feel free to mail us (firstname.lastname@example.org) if you’ll need to test some functions or need to see any examples of our theme.
Hello, i feel already convinced that this is the theme will work for me. thank you really for answering my questions. it shows how i can rely you for support. sure i’d be happy to see your examples.
Hello! Live Preview option isn’t working since yesterday and the following message appears: “Error establishing a database connection”. Will this be fixed? Until then is there any other way to view the multiple demos so I can start working on my website? Thanks!
Hello, thank you for comment, really appericate it. It fixed now. If you’ll need any support or free demo installation service please feel free to contact us.
The theme is great, but only on a large display. The theme has large responsiveness problems. I have not yet received any feedback from the support team of Tchaikovsky-design, sending my question over five days ago. Is there any way to completely disable the responsive setting, so that what is showed on a larger screen, also is shown on a mobile device?
We are apologizing, probably we have some problems with the support email. Can you please send us email to email@example.com?
We’ll make every fixes you wish so please also attach your website credentials
Looking forward to hear back from you soon
Thank you! I have sent you a direct mail
Hello, thank you for reply. Unfortunately we didn’t receive your email (can’t find even in spam). Please confirm did you send it to llassety [at] gmail.com?
Hello, we apologize for support issues during last month. Unfortunately due to technical difficulties we wasn’t able to receive any messages sent to firstname.lastname@example.org or sent via support item from.
Please send emails to llassety [at] gmail.com
Looking forward to buy this theme. Does it has way to scan/read the ticket sold at the event..how do we track the soldout tickets?
Thank you for contacting us. We use WooCommerce to sell tickets online, so all basic functions from WooCommerce are available to use, we just make customized designs that allows to show tickets in another way than simple product.
Okay, means NO scan/read the ticket feature available right?
I am interested in this templates and I would like to know if you could implement the functionality of inserting a QR code in the confirmation of the purchase of an event?
Hello! Is this theme compatible with Dokan?
Hello, unfortunately Eventime don’t compatible with Dokan.
Tks for answering.
Is it compatible with any marketplace system?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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