27 Reviews
Theme Event Plugin has bugs and support is not replying
Author response
Hi there,
We are sorry to hear this but we managed to locate your request and see that the support agent has replied so please check your help center account and login to see the answer.
We do hope that you will continue the conversation with our support team and that you will reconsider your rating.
Best,
Mikado
Keep in mind that this theme does not allow you to change from their default blue/red theme to your custom. For that, you will have to do deep dive into CSS.
Author response
Hello,
The First Main color, which you can set in Mikado Options > General, won't affect every element. Some elements (like header, footer, fonts, buttons, etc.) have their individual color settings for customizability reasons.
We do believe that the theme is well documented, and we do understand that it might be confusing at first but you can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article - How To Submit A Ticket.
Best,
Mikado
Great design and very helpful support.
Great support was offered.
Support was really good for me. Quick and clear.
Mikado answers to your ticket after a week, everytime there's a new person answering and the answer is often very shallow and doesn't solve a problem. Seems like they read your ticket superficially and sometimes it takes a month to solve a simple issue. I understand this is a great business model to earn money on resuming expired support. Thank you, Mikado and Goodbye. To those who consider purchasing Mikado - don't bother - it will cost you frustration as their themes never work out of box. There's always something wrong and you'll become depended on their support, which will take over you wallet really fast.
Author response
Hello,
Sorry to hear about such a bad experience.
We can assure you our support staff is doing their best to help all users out and meet all their needs. From the inspection of your tickets, we can see that vast majority are marked as solved, therefore are closed - https://bit.ly/2UGRD0G
Also, due to some major theme updates, we're experiencing increased traffic on support desk, so perhaps that's why average waiting time grew a bit, but have in mind that we'll get back to all users and leave no tickets ignored.
Additionally, we don't force anyone to extend it's support period, least experienced users do that sometimes when they need quicker help or when their deadlines don't allow investigating extent theme options and looking into them more. Support renewal is Envato's feature and we have nothing to do with it, therefore we're not in a position to advise extending support period, as it's user's own choice.
If there're any unresolved issues regarding Evently theme, we would like to invite you to submit new ticket, including all questions and doubts, so our support staff can help you efficiently and in a more concrete way.
Thank you, all the best.
Mikado
So many items didn't work properly.
Author response
Hello,
It's fair to say that this is the first feedback we hear from you, as we couldn't find any support history in our forum https://mikado.ticksy.com/
Therefore we couldn't know what items didn't work properly.
We think it's unfair not to report a problem, if you experience one and leave a 1-star rating nevertheless.
We would appreciate if you could report a problem in our forum and let our team help you out. Thank you in advance.
Mikado
Really happy with the quality of the theme and the flexibility. It may need an instruction manual for its features and editing them, but all in all, really good theme and great support/customer service. Thank you!
The Timetable functionality is not satisfactory. Mikado has added some undocumented shortcodes, and the demo timetable cannot be produced from the import. Their support says to check the Timetable Responsive Schedule plugin documentation which documents how the plugin would work if you bought it, not the version that Mikado has included. So now to get this functionality, I’ll have to purchase that plugin when I was promised it was included.
Author response
Hello there,
Timetable plugin came bundled within our theme. Yesterday, we released new update of our theme where we included latest version of this plugin, so there is no need for extra purchases.
Anyhow, we couldn't find any history of your tickets on our support forum https://mikado.ticksy.com We think it's fair to try to contact support staff first, for all the questions and help you need for setting up your site in our theme, before calling it not satisfactory. Our trained team of support agents is on your service for all the doubts you have related to our theme options and customization, can you please try to get in touch with them, so they can help you. Having pleased theme users is our priority. We hope this can be improved and you will change this bad impression you've got. Looking forward to hearing from you on ticksy.
Mikado
Not the happiest with this theme. I have worked with several other themes and never dealt with so many issues than I have with this one. I may update my review if I get my issue resolved.
by Wiild 6 years ago
Great quality. Good job. Theme is impressive even if it takes some time to understand how everything is configured. Really like it. Support is reactive and very helpful.
by prajn 6 years ago
The more themes I buy from Mikado, the more I adore them. Their themes are of outstanding quality, and their service too. Moreover, they really make beautiful and unique designs. For me, Mikado belongs to the top-3 authors of Envato. Cheers Mikado!
