This author's response time can be up to 1 business day.
Well, this is not very nice: you are sending us to the forum so your Themeforest comment section stays clean – but on the forum you are leaving us like beggars waiting for your solutions to this bunch of bugs caused by your incompetence… I bought this theme more than 10 days ago but nothing works at it should. So much for the “We are sured that this is one of the best OpenCart theme ever seen”. I am sured that’s one of the worse Customer Service i have ever seen.
Developers haven’t access to the comments section. That is why we are gatherng all the customers request in forum. What is the link to your request? I will check its status on the forum.
Your last comment was from the March 7th. So, your statement about “10 days” isn’t true.
Our support is available 10.00 – 20.00 GMT + 2 (Monday – Friday). We usually get back to you within 24 hours (except holiday seasons which might take longer).
We have natinal holiday on Monday. So, i’m assuming that you will be replied tomorrow.
Sory for the inconvinience and delay.
i said i have 10 days since i bought the theme, not since i made the last comment, stop being defensive and start helping your clients. I still think that the theme is indeed very interesting, but what’s that good for if i can’t use it and i keep loosing money every day because i have more errors than products listed? I was not picking on the theme but on the customer service.
I must agree that the reaction was very prompt – it seems that the customer service is working and is doing a great job… perhaps it was only bad timing. So please disregard my comments on this subject
thank you for your feedback.
i buy this theme but really having big problem with support
these guys are proving them self a bigger company than Apple or Microsoft or Google.
to get support first you have to register on their forum and then crate a post in proper forum for help, this is really bad.
i register on form and send them message and did’t get reply for 2 days and after 2 days i got reply that you send us request on wrong forum, again submit the request in proper forum.
what is this support ?
till now i have no support and upset on this, i suggest peoples to think 100000s times before buying from them and also i am also contacting http://themeforest.net/ about all this.
Really not Happy
I’m really confused. We think that support forum is good idea. You are the first who is strugling with the registering and posting on support forum.
What are your exact questions/porblems? I will try to forward them to our developer.
dear, first of all we all are struggling every one who buy your theme like @mobiphone cause your theme is full buggy and your customer support is really worst.
we need to beg for help for many days in PM , Emails and forum and when we got reply after 1 or 2 days is like this ” please post your question in proper form”.
what is this ?
you should give email so that peoples can easily email and get reply rather that forum thing which i really hate.
i have bought many themes from this website and i got really good and friendly support and help but not you.
i really ask every one who is looking to buy your themes, they should think 10000000s times before buying
The only place where you can get qualified support for our products is our support forum – http://support.ethemeuk.com/
There are few simple reasons, because we used such scheme:
it is very inconvenient for us to monitor multiple places if support requests where made ( themeforest different products, our themeforest mail account, facebook group, twitter etc) Therefore We decided to channel those requests at one place and make it available to everyone so everyone can get benefit.
I’m sured that this is good idea.
I personally replied to you in the email according to your requirement. Do you still have pending requests?
Btw, we have 5 star account. We have 4.77 level – i think this is perfect result (please compare with other developers).
dear i have pending request from last 2 days no update on your support portal, you ask me in email that i can PM the support and i send them PM but got reply 2 days back ” Please post it on Forum” i posit it in forum but no reply.
do you think replying some one with one line “please post it on forum” after 2 days and then no update on forum for 2 days is professional?
yes i do have pending request in forum and waiting for reply from 2 days ?
Your last comment was yesterday – on the March 13th. About what 2 days are you asking about?
So, i’m assuming you will be replied today soon.
there is lot of issues with theme, i just find out one more issue the price slider on category page is showing wrong numbers, it should show proper price.
in category page , when we move price slider it shows some numbers like 20-2000 which is not correct, all price sliders shows price range with selected currency.
i check on your demo site , its same but its not correct.
this is bug in your theme , can you please look and let me know how to fix that.
I have rechecked our demo. I don’t see any bugs with price slider and currency.
Can you explain in another way or send me the screenshot or video of what is wrong?
how can i send you screen shoot ?
why you can’t see bug , did you try to move price slider on product category page, when you move you can see range of prices , in your slider its showing wrong range
ok, i understood.
we will fix it on our next updates.
in your theme you write BLOG READY but you have to write that our theme did’t include BLOG.
i ask your support team about BLOG and they say to me dumb, this is really bad when you speak with your customers in this language.
actually i am not dumb but they are bunch of STUPID and they don’t know how to talk to customer.
i am just deleting your theme and bye bye.
We didn’r write in the description that our theme includes blog. We wrote – BLOG READY. Do you see the difference?
I have carefully reread your communication with our developer. She DIDN’T say you “dumb” – http://support.ethemeuk.com/viewtopic.php?f=17&t=188&sid=ae2908857d3d4182b2cd8ea7d03c4d45
Other user with the nickname ” mobiphone” named you “dumb” and i think that he is right. He (not our support team) explained you what means – BLOG READY.
I wish you a good day and good luck!
Let me know if you have any questions about our theme.
support cant help or dont know how to use modal windows, that used in theme. Great
Please, submit your request on our forum in related topic – http://support.ethemeuk.com/
Our developer will check your issue.
i like this theme, very clean design, good job.
My question is on the contact section, where miss a form for send an email. i wonder why , and if you can you put a form inside the section ? THX
Thank you. Please, resubmit your question on our support forum – http://support.ethemeuk.com/ Our developer answer your questions.
Best regards, support team
you didnt include on the Installation manual HOW TO ACTIVATE THE SHOP BY (top category menu), how to?
i cant seem to make the SHOP BY drop down category menu at MEGU MENU appear. need help on this asap/
Did you try Extensions -> Modules -> “eVOlution theme configuration options” -> Mega Menu tab -> “Hide/show Megamenu in Header” option?
If you have more questions submit it to our support forum – http://support.ethemeuk.com/
Our developer will reply asap.
irshadhussain – perhaps you could read my reply on the forum again, this time more carefully: i said: “a dumb question (as “perhaps this is a dumb question from me”), i never called you DUMB, you totally misunderstood. As a forum member, i was trying to help you understand your problem and get an answer. I never called you or anybody else DUMB. Please use a translator before making these allegations.
Thank you for your help.
The support is terrible, unresponsive and the template breaks the site when you implement translation.
There are lots of bugs and the installation manual is barely helpful. How can I refund? or report this to envato?
Our theme supports all default OpenCart feature. What transaltion issues do you have? Give me please forum topic URL, I will review it.
What bugs do you mean. Submit all bugs to our suppor forum – http://support.ethemeuk.com/
We will review and fix it.
If a product is Out Of Stock with quantity 0, then still the Add to Cart button is displayed. How to replace the Add to Cart button with Out Of Stock text ??
Kindly reply asap.
Not sured that this question is related to our theme. I think it is related to the beasic opencart software. As far as i know there is sucn option in mahento, but i didn’t remember it in opencart. Are you sured that default opencart has such option? Can you give me the link to check?
Hello, I purchased this theme http://themeforest.net/item/evolution-premium-responsive-opencart-theme/6663000 .It is an OpenCart theme. Now my question is related to OpenCart theme only. Here whenever a product is Out Of Stock, then the text is displayed of ‘Out Of Stock’ but still the ‘Add to Cart’ button is displayed, which is clickable. Kindly resolve this issue. As of now we have deployed our testing application at http://pinkandyou.cloudapp.net/pinknyoulatest/. You can find the issue for Out Of Stock Product here. On home page, for Featured Products, you’ll find the Out Of Stock products.
“out of stock” functionality works in the same way as in default Opencart template. You can check this on official demo – http://demo.opencart.com and admin, for example, for product Apple Cinema 30”, – http://demo.opencart.com/admin/index.php?route=catalog/product/update&token=10ed2fbf431fd5b310a92f675022d626&product_id=42. As you can see on default template: this product has status out of stock, but a customer can add it to cart. You can set quantity of such product as 0 and nobody can buy it.
Hello, I want the button ‘Add To Cart’ should be replaced by ‘Out Of Stock’ button when the product is 0 in quantity. For this I purchased this extension http://www.opencart.com/index.php?route=extension/extension/info&extension_id=4730 . I followed all the instructions but still the ‘Sold Out’ Image is not displayed at the top of the Product when the product is not in stock. Kindly help me out….Please Please Please …..
Thanks in advance…
I want that as soon as a visitor looks into the product image, s/he should come to know that the product is Out Of Stock and when s/he searches for Add To Cart button, s/he dont find it. Instead Out Of Stock should be written there….
Kindly resolve my query…
Please, resubmit your request on our support forum – http://support.ethemeuk.com/
Our developer will check your issue.
Hello, I posted my query at http://support.ethemeuk.com/ but till now there is no response…. Kindly help …please
I don’t see unreplied posts in “eVOlution – Premium Responsive OpenCart Theme” section. Can you giev me the link to your topic? I will check its status.
Hello, As suggested by you, I made my post here http://support.ethemeuk.com/search.php?search_id=egosearch&sid=cac70def6dd8cbe0ef5574fbcb9fa845. After submitting the post the message was displayed that this post will first go fr approval and then only it will be displayed. So I think I is not yet approved, so I myself am no able to see my post.
Things are getting delayed, kindly help me. My issue is –
I purchased this theme http://themeforest.net/item/evolution-premium-responsive-opencart-theme/6663000 .It is an OpenCart theme. Now my question is related to OpenCart theme only. Here whenever a product is Out Of Stock, then the text is displayed of ‘Out Of Stock’ but still the ‘Add to Cart’ button is displayed, which is clickable. Kindly resolve this issue. As of now we have deployed our testing application at http://pinkandyou.cloudapp.net/pinknyoulatest/. You can find the issue for Out Of Stock Product here. On home page, for Featured Products, you’ll find the Out Of Stock products.
Please provide direct help … Please
The only place where you can get support is forum. I’m not a developer and can’t provide you help. I rechecked topics that are waiting for aproval – i didn’t find you request. I also rechecked evolution topic – there is no unreplied requests.
Your link – http://support.ethemeuk.com/search.php?search_id=egosearch&sid=cac70def6dd8cbe0ef5574fbcb9fa845.
doesn’t show your topic.
Please, recheck your submit. Sory for the inconvinience.
I also reread your comments section -
>> I purchased this extension http://www.opencart.com/index.php?route=extension/extension/info&extension_id=4730 . I followed all the instructions but still the ‘Sold Out’ Image is not displayed at the top of the Product when the product is not in stock.
We are not able to provide support for code customizations or third-party plugins/extensions. Did you contact with this problem the developer of the purchased extension?
Hello, There is again a new issue. I dont remember what changes I did, suddenly the prices are not displayed along with the products at the home page and at the Category Page. Kindly assist….
Did you submit your request on our support forum – http://support.ethemeuk.com
Hello, Kindly reply on these 3 points -
1. How to set the Social Profile button as enabled at the Left Navigational Bar of this themed website ?
2. From where are the ‘New’ Products displayed at the home page ? How can I replace the products over there ?
3. From where to make a post/message here at http://support.ethemeuk.com/ucp.php?sid=9ca3e71461d70b15dd1d2101406a0e61&i=prefs&mode=view
Kindly reply asap ..since I’ve to make my site live by tomorrow. ...
3. add item purchase code in UCP (user control panel). go back to board index, browse to item’s support forum (you should see it unlocked, after you add purchase code), read FAQ / existing topics for case somebody has the same question. Create new topic and submit your question.
For 1 and 2 submit them to our support forum – http://support.ethemeuk.com/
Our developer will reply asap.
Hello, From where to find my Purchase code. And where to add it.. dont find any textbox there ..Kindly help..
Check FAQ for details – http://support.ethemeuk.com/viewtopic.php?f=5&t=16
Hello, How can I add one more catalog to my website www,pinkandyou.com. At the left navigational Bar, there is a link saying ‘catalog’ which displays all the Jewellery Categories. Now I want one more category below it saying ‘Dresses’. On click of Dresses, all the corresponding categories should be displayed. How to do that.
Theme doesn’t have such feature.
We can do it as custom change. Email firstname.lastname@example.org to get a quote.
Hello, I want to get Pixel Integration at the Thanksyou page of my website. Kindly suggest how to do that and which all pages are to be changed.
Hello, Ritu Jain.
Can you give me the link to this extension? Did you try our theme with it?
I have this code which is to be merged
<iframe src=”https://secure.komli.com/p.ashx?o=208&p=saleamt&e=231&t=TRANSACTION_ID” height=”1” width=”1” frameborder=”0”></iframe>
I dont know where to implement it. So not tried it in evolution theme.
Please, submit your request on our support forum – http://support.ethemeuk.com/
Our developer will send you necessary instructions.
When I go to submit my request at Control Panel ? Private Message > Compose Message it says “We are sorry, but you are not authorised to use this feature. You may have just registered here and may need to participate more to be able to use this feature.” . Now how to post my message ?
Did you add your purchase code?
Mine is an Opencart website. There are only 8
We provide support via our support forum. Please use http://support.ethemeuk.com to get item support. Our developer will reply asap.
Please provide the solution for:
1. I want my product page urls/permalinks to be product title based (SEO friendly).
( Like my artificial jeweller page: http://pinkandyou.com/index.php?route=product/category&path=1605 should be http://pinkandyou.com/artificial-jewelery )
2. All product pages should have their H1 tag as product titles.
( Ex: This product : http://pinkandyou.com/index.php?route=product/product&path=1605&product_id=170 should have its H1 tag as “American Diamond dangling earrings” which is the main title of the page)
1) All information about SEO friendly urls you can read here – http://tonytemplates.com/blog/how-to-enable-seo-friendly-urls-for-opencart-on-your-website
2) We will fix this in next update, we plan to release asap. For quick solution use this “tags for product page you can change in the file – catalog\view\theme\evolution\template\product\product.tpl”
From a marketing point of view, I want having different landing pages for different demographics, especially cross-country, so my content can change marginally and perhaps only the product descriptions are the things which stay largely the same.
How to implement different landing pages ?
OpenCart software doesn’t have such feature.
Inorder to start the CPT (Cost Per Transaction) campaign with Komli Media(http://www.komli.com/), I want to Integrate their code within ThankYou page of my opencart website.
Please find the attached Pixel which need to be implement on the thank you page by passing back the unique value in the pixel(Mob No or Lead ID).
Please help me to integrate the same.
You have to edit source files.
Submit your question to our support forum it. Our developer will point you to needed files.
Hello, When I add any product of my website www.pinkandyou.com to cart by clicking’Add to Cart’ button, a message comes saying the ‘Success: You have added this product to your shopping cart!’. Now when I click on Shopping cart button, a message comes saying that ‘Your Shopping Cart is Empty!’. After 2-3 seconds and 2-3 clicks the added product is listed in the shopping cart. Kindly advice that why is this happening and how to resolve this.
On click of Shopping Cart, there are two buttons, ‘View Cart’ and ‘Checkout’. On click of ‘View Cart’ I am able to apply Coupon code but on click of ‘Checkout’ there is no provision to enter coupon code. How to enter Coupon code on click of ‘Checkout’ button.
Please, resubmit your request on our support forum – http://support.ethemeuk.com/ http://support.ethemeuk.com/viewtopic.php?f=5&t=4&sid=281072663ab5a24414e4abefce09b295
Our developer will check your issue.
Ola, somos uma Agencia Digital de Porto Alegre, Brazil. Estamos com algumas dificuldades referentes à instalação do tema e percebo que não apenas nós mas diversas outras pessoas compartilham da mesma dificuldade.
Gostaria de ter nossas dúvidas respondidas aqui no próprio ThemeForest, e não em foruns ou outros locais pois a compra foi efetuada diretamente aqui.
Nossa principal dificuldade é em relação à ferramenta ZOOM IN/ ZOOM OUT. Ela está instalada porém não está funcionando. A documentação sobre o tema é precária e ineficiente então gostaríamos de maiores esclarecimentos sobre o que é necessário para ativá-la.
Can you resubmit your request in egnlish?
I’m having problems with megamenu, is not working, someone can explain me why .. now I enabled it and still does not work!
Submit your question to our support forum support.ethemeuk.com Our developer will reply asap
Hello, dear customers.
Thanks for your purchase. Unfortunately our developer is on summer vocation from June 30th to July 13th. So we are unable to process some of your tickets on our support forum (http://support.ethemeuk.com/). Don’t wory all the requests will be processed on July 14th. Hope for your understanding. SORY FOR THE INCONVINIENCE. Let us know if you have any questions.
Does anyone know what font is used in logo?
According to our psd it is – VogueHighlineSerif
thanks! But where did you get it? I searched all internet and didn’t find it…
give me your mail. I will send it to you by mail.
great!! many-many thanks)))
can we use theme with opencart 2.0
Unfortunately not. We are planning to make necessary update in the future.
i’m waiting your update thanks
It wil be not soon. I think 1 month. A lot of was changed in 2.0.
this is by far the best theme i ever used, and i used a lot of them, it would be pity to leave it without an update to 2.0… i like it so much that i would even buy it again if released for 2.0 – i think is not right to have only 65 sales – compared to the other themes here, is a shame, there’s no other theme like this one
Thank you very much. We will think about 2.0 update. Best regards
hi i need the sql sample data and images . thanks
Please, submit your request on our support forum – http://etheme.tonytemplates.com/forum/viewtopic.php?f=5&t=16 Our support stuff will send you required materials.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $16.50
Deliver better projects faster. Photos, templates & courses
Unlimited downloads. Only $29/month
Learn almost anything with
Envato Tuts+ for free
9000 free tutorials, 3000 paid courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work