evolle

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58 comments found.

hello, demo.xml is not working as expected and website looks different than in demo. Please send me correct demo.xml if possible.

Hello,

Can you create ticket following link, please.

https://support.evollethemes.com/support

Thank you.

Your welcome

panjids

panjids Purchased

i also have this problem

“demo.xml is not working as expected and website looks different than in demo. Please send me correct demo.xml if possible.”

and already made a ticket support (and it’s been 3 days) in https://support.evollethemes.com/support/ticket/889 and no reply till i post this comment here

please help :)

Hello,

Please send your panel information to the following e-mail address with ticket number

support@evollethemes.com

Thank you.

panjids

panjids Purchased

hello i already replied the ticket #889 and also send email to support@evollethemes.com

please help soon

We will support today

Hello Dear Team evolle. We want to buy this theme, only we want to know is everything in demo preview included in purchase file ? Is it possible to add google translate in website ?

Hello,

Yes, everything has in the demo. Will you use the plugin as a translation?

It appears I am having the same issue with the demo content. Seems to be broken. Please help – would love to get this site live. I love the demo’s, just need them to work properly.

I already submitted a ticket request 11 days ago. Ticket #905. Please help!!

This is getting ridiculous, its almost been 2 weeks. Can we get the theme fixed please?

Your problem has been resolved and ticket answered.

I’m having trouble with the media search filter when the template is activated.

I can not filter … “upload.php” file

Hello,

The ticket is answered.

Thank you.

Does the support respond every 3 days?

Hello,

The ticket is answered.

Thank you.

burga3

burga3 Purchased

Guys, I have been strugglin with demo import. I created a ticket but it is not being addressed. We have few issues: “Notice: Array to string conversion in” and “Warning: Declaration of WP_Import::bump_request_timeout() should be compatible with WP_Importer::bump_request_timeout($val)”.

Can someone please help.

burga3

burga3 Purchased

Ticket #956

Your ticket is being reviewed.

I see the theme has been updated, but I’m not seeing any info in the changelog ( https://support.evollethemes.com/evonews/ ). Are you able to identify what bugfixes and updates have been made, and which files have been affected? Thanks!

Hello,

If only new features are added in the update, changelog is added. Updates outside of this include problem with the PHP version of the theme we do not write it. So we have not written about the latest updates.

Thank you.

burga3

burga3 Purchased

It has not been fixed. I still can not install demo content and we get an error when activating plugins. Ticket #956

Hello,

Your ticket is being reviewed.

Thank you.

burga3

burga3 Purchased

Has anyone been able to get theme to work? It has been 7 days for us sitting and waiting for them to resolve the issue.

What is the problem you are experiencing? Do you have a ticket and give me a number?

Manden

Manden Purchased

This template is very hard to configure… :(

What is the problem you live in? Did you try to create a ticket?

I wish I had read these comments before purchasing.

Which commentary are you talking about?

That the theme is difficult to implement – I have a support request in as well. I really like it though. I hope that I can get it to work.

Hello,

You can get information from the following videos. You can also find us at our ticket system.

https://www.youtube.com/watch?v=aYqTye5V8M0&list=PLrmOB3ICDFHaRIfGDwrVMNcb2JlEcY3P- https://support.evollethemes.com/support/

Thank you.

Hi,

I would like to know if the theme allows different styles and layouts for each category or post.

Thank you.

Hello,

Yes this is possible.

http://prntscr.com/j7wpxh

The layout of each category can be changed.

Thank you.

burga3

burga3 Purchased

So I’m having issue with Password reset. I set up a ticket and no one is answering. INtresting.

So here is the deal:

We have 2 issues with the theme, first is the mobile touch, it is very difficult to get video to play on mobile device. Second, we are using a membership pro ultimate for membership and our password reset is not working. There is a conflict with the Evonews Theme: Page Builder Elements. If we turn this plugin off all work fine.

Here is what we get:

[09-May-2018 14:04:42 UTC] PHP Fatal error: Uncaught Error: Call to undefined function IHC\wp_generate_password() in /home/wzufxxsgyykg/public_html/wp-content/plugins/indeed-membership-pro/classes/ResetPassword.class.php:78

Stack trace:

0 /home/wzufxxsgyykg/public_html/wp-content/plugins/indeed-membership-pro/classes/ResetPassword.class.php(61): IHC\ResetPassword->do_reset_password(‘2’)

1 /home/wzufxxsgyykg/public_html/wp-content/plugins/indeed-membership-pro/arrive.php(10): IHC\ResetPassword->proceed(‘2’, ‘eNTANaAg7V’)

2 /home/wzufxxsgyykg/public_html/wp-content/plugins/indeed-membership-pro/indeed-membership-pro.php(1072): require_once(‘/home/wzufxxsgy…’)

3 /home/wzufxxsgyykg/public_html/wp-includes/class-wp-hook.php(286): ihc_payment_gate_check(Object(WP_Query))

4 /home/wzufxxsgyykg/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(Object(WP_Query), Array)

5 /home/wzufxxsgyykg/public_html/wp-includes/plugin.php(515): WP_Hook->do_action(Array)

6 /home/wzufxxsgyykg/public_html/wp-includes/class-wp-query.php(1634): do_acti in /home/wzufxxsgyykg/public_html/wp-content/plugins/indeed-membership-pro/classes/ResetPassword.class.php on line 78

How can we fix both of these issues?

– Dan

It will be very difficult for us to follow this point from here. please give me your e-mail address to check in the ticketing system

burga3

burga3 Purchased

Hi There,

I opened up a ticked few days ago in regards to password reset and mobile touch.

Any updates?

What updates do you talking?

burga3

burga3 Purchased

Updates on ticket status.

Hello,

We will return to you when the update is taking place.

Thank you for understanding.

hi there I installed the theme and got this error ”Fatal error: Can’t use function return value in write context in /home/egesonhavadis/public_html/wp-content/themes/evonews/includes/classes/evo-general-settings.php on line 764”

my ticket number #1212 thanks

I answered on your ticket

support doesnt work, the link is not found!

the website is down so I cant check but i think it was 1200, not sure though

did you find?

Hello,

Your ticket has been answered and let’s follow the ticket

Thank you

Hi my ticket number #1220 thanks . I’m waiting for demo upload

We are setting up. Thank you for understanding

I have a problem since many weeks, and I posted here before but the problem was not solved. The answers which I am getting to my support submission are ridiculious. I literally asked a specific thing and what I got was literally random answer. Can you please help me after 1month of waiting.. #1200

i mean i like the template but support is terrible. Literally wait 1month and every time I get a reply its just USELESS and does not fix my PROBLEM. CAN YOU FIX MY PROBLEM*!!!!!!!!!????????????

please check my reply.

I’m checking. Thank you.

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