504 comments found.
Please make dotlottie files integration on your theme. Elementor pro has lottie but with json files, dotlottie files are 8x smaller. Your theme would be the best theme on wordpress in terms of design and performance, if you’d do dotlottie integration.
Hello! The information has been passed to our developers
Pre – sale query, we have one license for this theme and potentially looking at purchasing three more for a WP multisite install. Do you offer discounts?
Hello! Please submit a message via a contact form on our TF profile page and we will get back to you with the response.
Hi – I just purchased this theme today and am trying to get the logo swapped out. I saw your other responses in these comments about the Header Editing documentation: https://livewp.site/docs/ewebot-seo-marketing-agency-wordpress-theme/?section=how-to-edit-header-ewebot
How do I figure out what header is actually in use, though? If I go to Templates > WP Daddy Header, it states the “Default” header is active on all pages, but I don’t believe that is the case. None of the changes I make for the default header reflect on the front end.
Please help.
Hello! Please read theme documentation for obtaining information https://help.ewebotwp.com/docs/
I have bought earlier and recently start using it, but after updates, the activation page stop showing anything, even I have reverted the old theme files but still doing problem.
activation tab keep loading but never show form to enter purchase code. 
Unfortunately your support is saying to buy/extend support to get reply, This is not support question, this is purchase question, As I am not able to use this theme anymore that I have already bought?
Our support team has already explained that it’s a support request. Please refer to https://themeforest.net/page/item_support_policy
This is BAD practice, I have purchased the product so to use I need to buy service? for sure this model got problem. I will check with themeforest.
Yes, you can contact Themeforest support team for obtaining information.
I did, but again you guys are UNFAIR, activation of theme has nothing to do with SUPPORT, else you should mention that theme will only work with activated support. I have not asked for any support just want me theme license to be activated
Please do not mislead other users. The theme activation has nothing to do with the support package status. If something does not work technically, it means there can be an issue with the server configuration, 3rd party plugins affecting the work of the theme and more…
I am not misleading, your theme activation is not working, If you want can send screenshot. There is no error, simply theme activation tab keep showing the loader and never loads.
You say that “theme will only work with activated support.” You are misleading the users because it’s not correct. The theme activation has nothing to do with the support package status. You can send your site credentials and we will check. But we can assure you that it’s not a theme-related issue. You can do that via a TF profile page contact form.
Unfortunately this is what you told me, As I only reported that theme activation is not working and I got reply that my support is expired so this can not be answered. Here is the image https://ibb.co/Sd5nTCC showing the activation issue I have reported, that loader keep spinning but it never loaded.
Why do you keep misleading the users? According to TF support policy once your support expired you can’t get assistance from the author until you renew it. You agreed with those terms while placing the order. You’ve submitted a request that you have a problem with the theme options panel where the license code activation should be available but for some technical reasons it shouldn’t. You got an answer from our support team that to get assistance you have to renew your support package that expired long time ago. The technical issue has nothing to do with your support status. The provided screenshot won’t help because it looks like there is a tech issue.
I am not, Please don’t blame, I got other themes from TF and they get installed without any glitch, I have bought the theme and expect it to work once installed but this is not the case here, once installed it said activate or buy license but I cant as there is not activation tab coming. How come this be support thing?
Yes, correct. If you check theme documentation you will see that there should be an activation tab but for technical reasons, it’s not available like other tabs https://help.ewebotwp.com/docs/general/theme-activation/ We got your point. For example, you install WordPress and for some reason, the uploaded images are not loading(file permissions issue), the permalinks can’t be changed (there is no htaccess or permissions) etc. though you expect it to work properly. Do you consider your request to WordPress team a support request or not? We are ready to assist and prove that it’s not a theme-related issue but to do that we need site credentials. Checking the screenshot won’t help to get an answer why technically it’s not loading on your end. Other customers do not have that issue.
Hi there! Are there payment gateways associated with this script?
Hello! What script are you referring to?
I have a pre-sales question about this home page demo: https://ewebotwp.com/home-leads/
The first row on this demo looks like a slider, but when I inspect the page, it doesn’t appear to be a slider. It is a row with 2 columns. My question is – the right column of the row – how are those elements configured if it’s not a slider? It looks like they are just images with some sort of animation set to them. My client is worried about being able to edit that section if we purchase.
Please advise. Thanks!
Hello! Yes, it’s a set of images with the animation effect https://tppr.me/Ch8KM But you can use the rev. slider in the theme, it’s pre-packaged.
how to remove ewebot from the mega menu background?
The theme keeps givng error Update package not available. Also WPDaddy Builder which is necessary has not been updated for 2 years. What’s going on??
I just bought the theme but I don’t see the demo content for home-10? https://ewebotwp.com/home-10/
How does the analyze my site lead capture work? I’ve tried it on all the demos and it just captures the url and nothing else? What about the next step to capture email and name and phone?? Do have this?
I get “An error occurred while updating Ewebot: Update package not available.” I have 2.8.5 installed and need to update to 2.8.8 I can not open a ticket, since I dont have support anymore. How to update?
Hello! You can always to download the latest theme version in your TF account and update it manually,
Is there any help how to do this step by step?
Please read theme documentation https://help.ewebotwp.com/docs/general/how-to-update-theme/
Thanks, worked!
Great
Hi – does this theme, it’s plugins and Elementor work with WP Multisite
Hello! Yes, they do work.
Hello! am trying to download demo data but it taking a very long-time. it took a whole day to download 18% , please provide a fix fast .. I already submitted a ticket and no body got back to me .. please reply or provide a refund for my purchase .. ticket # 41832
Hello! Your support request has been received. Our team will get back to you shortly
Hi, my ewebot support expired. am unable to edit the header in elementor. plz help
Hello! You have to renew it in order to get assistance. The theme works properly. Once it’s renewed, please submit a support request and our team will check what’s wrong on your end
Hello The bubbles feature doesn’t work even though it seems to be on. Also, I don’t have access anymore to the GT theme kit templates doesn’t work for me as it shows I don’t have the support anymore. isn’t that enough to purchase the theme? Thanks!
Thats the website – icr-creative.com
Hi No one answers there thats why i wrote it here. Would you be able to help me out with it?
Why do you say that that you got no response if your ticket was answered once you’ve submitted it
We do not provide support via comment form
My support package has just finished and I am getting an error when trying to install the new update of the theme.
An error occurred while updating ewebot: No update package.
Please help install the update.
Hello! If you have expired support you can download the latest theme version and update it manually in your WP dashboard
We are still waiting for a discount to buy 
You’ve missed the deal. It was before the new year, 4 days.
Please update Revolution Slider
Hello! Please update the theme to the latest version, it includes rev slide update
still i dont get any response .Updating Theme Ewebot (1/1) An error occurred while updating Ewebot: Update package not available.
Disabling Maintenance mode…
Hello! What is your ticket ID? Do you have an active support package?
update not work
Updating Theme Ewebot (1/1) An error occurred while updating Ewebot: Update package not available.
Disabling Maintenance mode…
