77 comments found.
is there a way to keep the pricing tables in line? it seems like whenever i change the title to a pricing table the table expands. https://repsack.live-website.com/
Hi
Please open a ticket on our support center: https://9theme.ticksy.com/tickets/
“Hi, I loved the template. However, I’m having some difficulty with a few settings. When I installed it, I chose to use ‘Elementor,’ but it’s much more complex than ‘Bakery.’ I’m unable to change the logo ‘Exaline’ in the top left corner, and I also couldn’t find the option to insert a masonry carousel. Even simple tasks like changing the color from blue to gold on the site are proving challenging. I know, these are simple things, but I’m really struggling to locate them. Could you help me with these issues?”
Hi there,
Thanks for reaching out.
Sure. Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our support desk and our dedicated support team will help you out.
Thanks
Hello, I can’t edit in gutenberg mode? It’s not possible for me, please help me
Hi there,
Thanks for reaching out.
Sure. Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and our dedicated support team will help you out.
Thanks
Hi there,
can you help to insert all the contents & photos together with the website installation?
Hi there,
Thanks for reaching out.
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and our dedicated support team will help you out.
Thanks
If you meant post-purchase support, our custom wizard will load the entire demo without any help.
i cant create a ticket since i don’t have a valid purchase code. Pls advise.
You cannot use our product without your license, what do you mean?
Hello. Good day. I plan to purchase a template from you. May I know your support department can help me to insert my contents, photos & install my website? Please advise. Thank you.
Hi,
These processes are very simple, if you install WordPress we can do the other steps for you. We do not have a service to upload images or other content, you can get support from an expert on fiverr.
I don’t have any knowledge on wordpress… if i provide you the server/FTP details, is there any possibility for you to upload the template that i purchase from you?
Hey,
We do not provide support service on this platform. You have to open a ticket on our support desk with your purchase and our team will gladly install the demodata and help you out with anything else you might need help with.
Thanks
how much would you charge for this template installation?
Sorry we can’t do this, we’re too busy. There are plenty of support professionals on fiverr.com who will do this professionally for $30-50.
I have purchased the Exline theme, but in Wordpress it indicates that my purchase code is not correct! Can you help me with that.
Hi there,
Thanks for reaching out.
Sure. Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and our dedicated support team will help you out.
Thanks
Hi, I am having an issue with the portfolio, it’s not showing all the categories, only one. I have been checking multiple things, I check all the plugins and none is interfering with the theme or it plugins. I need to know how to fix that issue.
Thank you, I did it yesterday here on Themeforest. Thank you, I am waiting for your help.
Hi,
Thank you for your collaboration. Please check your ticket again and feel free to open a new one if help is needed again.
Have a nice day! 
Hello,
the url of my test domain was deleted, and ofc I didn’t deactivated theme on my old domain. Would you please send me new purchase code one pls? My support expired, so I cant contact you on any other way.
Thanks!
Hi there,
Thanks for reaching out.
Done, we just disconnected it from your previous domain so you can use your lisense code on your new domain.
Have a nice day!
Thanks, that was super fast! And it worked. Altho there is still error, when I try to upgrade plugin Exline Elementor Addons to 1.0.1. this msg popup – Download failed. Forbidden. Is there anything else you need to do?
Thanks!
Hi there,
Please submit a ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Regards
PRIVATE TICKET #3122112
Dear concern support department, We have installed the theme and imported the demo but please let me know how can we have the same slider image / banner on top of our site like the demo. https://ninetheme.com/themes/exline/frontpage-particular/Would you please add this to our site asap. Many Thanks
Hi there,
Thanks for purchasing. Please submit a ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers!
Hello,
Done, please check your ticket again. It’s been addressed.
Have a nice weekend!
Pardon me, how is it 76 reviews and 4.92, guys?? Purchased it a week ago to renovate avanman.com.au First it didn’t like my hosting (SiteGround) , then I couldn’t properly set up links and (links hover) colors, then the theme wasn’t able to put my logo image right. I’ve reached out to their support and asked about it. Support officer promptly responded to my both questions with not helpful answers in any way. First question – he didn’t even bother to read properly, second – he made changes on my site and asked to check a wrong sizes and broken site layout. wtf? I paid $40 for it…
Hello there,
Thanks for your feedback but we’re compelled to be forthright here. All of the reviews are deserved thanks to the support level provided by our team.
We’ve never and ever made any changes on your site, which might break your site. Please let us clarify this.
You opened two tickets on our support desk. One was about logo dimension and the second was about the header link. So, regarding the logo, we just used one single css code, which is still there and that is abolutely not causing any issues for sure. We never got any report from you in the following messages under that ticket.
Secodly, our support team seems misunderstand your second question, which is something humane. You could have left a bit more details instead of leaving this review. Please check your ticket again. It’s been addressed.
Finally, if you need further assistance or have any other questions, please create a support ticket using the link below and our support team will gladly assist you. You don’t need to pay anything to anyone.
https://9theme.ticksy.com/Have a nice day!
Thank you for your answer. I have here a regular ASUS Vivo flip 14 with 1080p screen. What I see is – no way of properly adjusting img logo via site panel options, enlarged logo with 100% chrome which doesn’t match my psd at all etc. No, you didn’t brake my site, I didn’t give you the link to the site, it’s a test version which looks inaccurate. Take a look at the picture of the mobile version. Correct me if I’m wrong. https://ibb.co/HqKGN61 I’m happy to take my review back, but at the moment what I see is: I can’t create even a proper header for my site Site panel options don’t allow to correctly manipulate header elements Support gave inaccurate response followed by offering a child css patches With all my respect, the demo looked promising, this is why I’m here, but now I want my money back. Thanks. Vic
Hi, are the example pages already build with elementor? Are there demo credentials in order to check how the pages, footer … are built?
Hi there,
Yes, two version of this demodata is available. You can either use Elementor or WPBakery Page Builder to edit your site.
This is the example for Elementor: https://ninetheme.com/themes/elementor/exline/
Thanks
Thanks for the quick reply, sounds good but is there a way to have a look into the backend as well to check how everything, especially widget blocks are build as we were facing problems with other themes in that case?
Hi,
There is unfortunately not a way to look into the backend editor. On the other hand, our support team is always ready to help and guide you with anything you’re having a hard time with, in case help is needed for sure.
Thanks
Hello,
I have a problem on my home page : the sticky menu disappears juste after the slideshow when we scroll down on the following sections. Maybe it’s a section setup on Elementor…? What can i do to resolve that ? (curiously, on an over page, it’s ok…) Thank you very much in advance!
there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
I find it => i put “index Z : 1” in the first section
Hey,
Sure, glad that is sorted out Please feel free to contact to our team whenever help is needed.
Have a nice day!
Hello, Please, How do I edit my favicon?
Hi there,
First off, thank you for purchasing.
Please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Import Content – Your server does not match the recomended settings. Import the basic demo only or adjuts your settings. What do you suggest about this problem?
Hi there,
First off, thank you for purchasing.
Please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hello! I have a promlem when I try to activate the theme exline – I put the Item Purchase Code, but get the answer – An error occurred, please try again
How can I solve this problem?
Hi there,
First off, thank you for purchasing.
Please submit a ticket on our support desk and our team will gladly help you out with this issue quickly.
Cheers!
Hi,
Done, I’ve activated it on your site.
Have a nice day!
My license while trying to activate says it’s activated on a domain that doesn’t exist anymore. Can we do something?
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Does the theme support PHP 8, as many themes currently created in many stores are not yet supporting PHP 8+
Hi there,
First off, thanks for your interest.
Yes, it’s compatible with php 8+ versions. Also, our dedicated team is always ready to help and guide you in case help is needed.
Thanks
Hello, before to buy the theme, my customer would like to know if in the “Our portfolio” section that is present in most of the demos is possible to put also an internal video (a video uploaded in the media gallery) and if it’s shown as we can see for the Vimeo video in the Demo.
Thanks in advance.
Hi there,
Thanks for your interest.
Yes, it’s possible to add a video for each portfolio item: https://nimb.ws/zhTm3I
Cheers
I can’t open a ticket because the topic name is not in the product list.
Icons in Services section in WPBakery are not showing. I have selected the different icon options but it doesn’t work.
The first time I edited the section with WPBakery the icons were showing, when I started to edit the section with custom info the icons stopped showing.
Thank you in advance.
Regards
Hi
Please check Exline name, Theme name is Exline on our support center. If you need help please let me know.
Regards
great theme with good fast technical support !
Thank you so much!
Good Morning again, so I did just update the theme, but there was no update for WPBakery included with the theme update. The version of WPBakery on our site is 6.2.0, but the latest available version is 6.7. Are you going to provide an update for this? Thank you so much.
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
