IndustrialThemes

IndustrialThemes supports this item

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This author's response time can be up to 5 business days.

1068 comments found.

trade0

trade0 Purchased

Can you answer my ticket #1005884? There are several problems with your theme. I must update my sites.

We will work through our support queue as soon as we can, thanks for your patience.

trade0

trade0 Purchased

OK, however please tell me the schedule. Because of these problems of your theme, I must restore theme to old one.

niwhself

niwhself Purchased

​Hello, I just migrated my site using backup buddy. I have used the plugin many times with no problems. Server configurations are exactly the same. The site and database is restored without any errors but the theme is completely broken on the front end and not at all how is is on the original domain. Menus are not appearing. Hero, banners, bg’s, footer styling and a bunch of other things are not working. Is there something that needs to be done with the theme before it can be used on a new domain?

No, nothing needs to be done before you can use it on a new domain. There is some sort of error throwing off your site. Please open a support ticket and we’d be glad to help you identify the issue.

Yeah, My client bought this theme. and they have it installed on godaddy, the site errors every few clicks,a nd it causes it to go slow, and it eats up a trendous amount of resources causing issues n the page not to load. is there a reason why this happens? We set up ont here main host and tried their 2 test hosts and same issue.

Please open a support ticket and we’d be glad to help. Thanks!

hi, i want to know if is possible for a registered user to add an article from the front-end

You would need to use a plugin such as Gravity Forms or similar which adds front-end publishing to the theme, then that would interact with all the review/rating components and everything else.

Hey Im Wondering Why I Can Access & Fix My Menu Tabs

Please open a support ticket for support related questions, thanks!

I Dont Have A Ticket or Support I Can Open So Can You Help Fix This Issue ASAP or Email Me Please!!

Andreone

Andreone Purchased

after performing the update of your template to version 2.5 it has gone the menu and are gone out other BUG. ABSURD THAT I MUST PAY YOUR SUPPORT FOR PROBLEMS CAUSED BY YOURSELF! -The Menu is no longer displayed -The SHARING single post buttons appear with a double ICON (Facebook / Twitter / Google) Let me understand, you do the damage and I have to pay to have the support to solve ??? No longer I will buy TEMPLATE with this policy on Envato!

Andreone

Andreone Purchased

The same problem of the twin icons on the sharing buttons is also on your site … ABSURD!

Andreone

Andreone Purchased

Now, i write a great review… thanks I’ll modify the CODE of this mail template Lo Faro mine! And also because the only model I purchased a state which does not and never did an update!

So we can’t put the Youtube shortcode in the “Featured Video” spot? I want to use some of the parameters (autohide, disable search etc) but when I copy the shortcode it is an error, because the video won’t show. In the tool tip you have “Examples on how to format link…..” but when I went to that URL it said the video was no longer available.

Also, in the Theme Options>Advertising it says the “Header” displays on all pages?

Does that include 404 pages? Alot of ad networks are against ads showing up on 404 pages…..thats why I am asking?

Please use our support center for support related questions, thanks!

Well I’m still waiting on a follow up response to Ticket Number: #1016859. Its been days. I asked how to override your auto-sizing of youtube videos: CSS or changes in functions.php

At the amount of sales, you have you really need an extra person to help with your theme support. You could pay someone one on contract to help…....

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