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Can you answer my ticket #1005884?
There are several problems with your theme. I must update my sites.
We will work through our support queue as soon as we can, thanks for your patience.
OK, however please tell me the schedule. Because of these problems of your theme, I must restore theme to old one.
Hello, I just migrated my site using backup buddy. I have used the plugin many times with no problems. Server configurations are exactly the same. The site and database is restored without any errors but the theme is completely broken on the front end and not at all how is is on the original domain. Menus are not appearing. Hero, banners, bg’s, footer styling and a bunch of other things are not working. Is there something that needs to be done with the theme before it can be used on a new domain?
No, nothing needs to be done before you can use it on a new domain. There is some sort of error throwing off your site. Please open a support ticket and we’d be glad to help you identify the issue.
Yeah, My client bought this theme. and they have it installed on godaddy, the site errors every few clicks,a nd it causes it to go slow, and it eats up a trendous amount of resources causing issues n the page not to load. is there a reason why this happens? We set up ont here main host and tried their 2 test hosts and same issue.
Please open a support ticket and we’d be glad to help. Thanks!
hi, i want to know if is possible for a registered user to add an article from the front-end
You would need to use a plugin such as Gravity Forms or similar which adds front-end publishing to the theme, then that would interact with all the review/rating components and everything else.
Hey Im Wondering Why I Can Access & Fix My Menu Tabs
Please open a support ticket for support related questions, thanks!
I Dont Have A Ticket or Support I Can Open So Can You Help Fix This Issue ASAP or Email Me Please!!
after performing the update of your template to version 2.5 it has gone the menu and are gone out other BUG. ABSURD THAT I MUST PAY YOUR SUPPORT FOR PROBLEMS CAUSED BY YOURSELF!
-The Menu is no longer displayed
-The SHARING single post buttons appear with a double ICON (Facebook / Twitter / Google)
Let me understand, you do the damage and I have to pay to have the support to solve ???
No longer I will buy TEMPLATE with this policy on Envato!
The same problem of the twin icons on the sharing buttons is also on your site … ABSURD!
Now, i write a great review… thanks
I’ll modify the CODE of this mail template Lo Faro mine! And also because the only model I purchased a state which does not and never did an update!
So we can’t put the Youtube shortcode in the “Featured Video” spot? I want to use some of the parameters (autohide, disable search etc) but when I copy the shortcode it is an error, because the video won’t show. In the tool tip you have “Examples on how to format link…..” but when I went to that URL it said the video was no longer available.
Also, in the Theme Options>Advertising it says the “Header” displays on all pages?
Does that include 404 pages? Alot of ad networks are against ads showing up on 404 pages…..thats why I am asking?
Please use our support center for support related questions, thanks!
Well I’m still waiting on a follow up response to Ticket Number: #1016859. Its been days. I asked how to override your auto-sizing of youtube videos: CSS or changes in functions.php
At the amount of sales, you have you really need an extra person to help with your theme support. You could pay someone one on contract to help…....
Hi, please reply to ticket #994828
We are working through support tickets in the order they were received, thanks for your patience.
Hi. Very happy two-time former customer here.
I’m considering Explicit because I want the ReaderReactions and some of the other newer features, but I’m also considering Steam because I really like the way subcategories are hyperlinked in the Detail area. Like Platform, Developer, etc here: (http://www.industrialthemes.com/steam/videogames/bioshock-infinite-video-game-review/)
Is there a way to show links to these subcategories in the overview section of Explicit? Or is there a sub category plugin that you know of that could help me achieve this?
The two themes work somewhat differently. Steam uses actual custom post types with custom taxonomies for those links, whereas Explicit does not use custom post types but instead standard WordPress categories. There are pros and cons to each. Unfortunately you would need to do some theme customizations to get that working in Explicit.
Temayı satın aldım ve kurdum fakat buradaki görsellerle alakası yok anlayan, bilen varsa yardımcı olabilir mi?
Please use English so we can understand your comment, thanks!
I imported the file of theme ”.xml” but still it’s not seems like in demo. What should i do for that problem and am i have to import those two files in theme file png-psd?
Please open a support ticket so we can assist you, thanks!
Hello .I would like when i go to “Page builders”->”Archive Layout” for each category i want to show different builder panel.How can i do that?Thanks
Hello.Where is this support center and this question ?i can’t find it
Hi, it’s been a long time since I’ve touched the backend on my site but recently I attempted to add a new post (or edit an existing post) and I see nothing at all on the backend and this in the console output.
Uncaught TypeError: jQuery(...).wpColorPicker is not a function
at Object.colorPicker (admin.js?ver=2.5:830)
at Object.init (admin.js?ver=2.5:21)
at HTMLDocument.<anonymous> (admin.js?ver=2.5:1294)
at i (load-scripts.php?c=0&load=jquery-core,jquery-migrate,utils,jquery-ui-widget,jquery-ui-position,jq…:2)
at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load=jquery-core,jquery-migrate,utils,jquery-ui-widget,jquery-ui-position,jq…:2)
at Function.ready (load-scripts.php?c=0&load=jquery-core,jquery-migrate,utils,jquery-ui-widget,jquery-ui-position,jq…:2)
at HTMLDocument.K (load-scripts.php?c=0&load=jquery-core,jquery-migrate,utils,jquery-ui-widget,jquery-ui-position,jq…:2)
Running WP 4.7.2 so wondering if it doesn’t work on 4.7.
Please use our support center for assistance, thanks.
I have one more month left on my support, and I can’t find my Purchase Code to submit a ticket.
The problem I’m having is with my categories. I have all my post set up to go into set categories. However, I have one category page only showing 3 post under that category, when I have 51 post under that category.
For the life of me I can't find where to fix this. I'm sure it's an easy fix. I just cant find it. http://www.thevro.com/category/enter-to-win/
I fixed my problem, but if you could tell me where I can find my purchase code that would be great.
It’s in the drop down on your downloads page next to the item.
I’ve seen many complaints about compatibility issues with your site, are these issues resolved for the most part? Is this due to the complexity of the theme, it seems to have a lot of detail.
And if there are too many problems (for instance a broken site – which would be cause for finding a new theme for us) what is your refund policy?
Does it work well with jetpack on wordpress?
Is it child theme compatible?
Do images automatically resize across the whole site (I did note the ajax plugin you require for thumbnails) including sliders/featured images or would we have to resize anything manually?
The ajax rebuild plugin is only necessary for existing images on your site, not new images going forward (i.e. you don’t need to keep it installed). It is child theme compatible, and it should work well with jetpack.
If i buy this theme, i pay only 64 usd or this is a monthly subscription? And other question, if i buy now, when i receive this theme?
This is a one time payment, and you get the theme immediately.
How can I make ranking page ordered by ratings?
Also, border line and table are not visible in posts with your theme.
How can I fix it?
Please use support so we can assist you, thanks!
Great Theme. But support is really bad. If you guys planing to buy this theme DONT JUST DONT.
i have purchased explicit theme before almost 2 years. I faced an issue regarding menu. Please have a look in my site (www.judo.com.gr) I have many categories ans sub categories in my menu bar and before 1 month my dev made an wordpress update and after that when i tried to add a new cat in menu bar when i click on save enu button browser working until an error 504 appeared. I would appreciate if you help me on that issue. thank you in advance
Please open a support ticket so we can assist you.
I’ll take a look, thanks.
hello again…...i will let you know asap…...thank you in advance
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Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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