Reviews for Travel Tour Template | EXPLOORE

Reviews for Travel Tour Template | EXPLOORE

Cart 550 sales
Well Documented

17 Reviews

for Customer Support

Zero (0) customer support - there are issues with the template. I've sent 2 requests without any response.

Would not recommend it.

for Customer Support

NO Customer Support Response and Theme Gets Hanged when you want to work offline and Internet is connected, Also Offline it takes too much time to load pages and images at the time of designing and coding.

Author response

Hi imedia-solutions,

Actually,we have no idea or don't know what to say more to you now.
The HTML template relies on GoogleFont to render the text si you should be online to load it properly. If you don't want this, you can download and embed the font.

As saying previously and many times in our conversation, as you even sent a dispute to Envato but still Envato protects us. You need to consider about why Envato is with us, not you although you are the buyer.
Please refer to this https://themeforest.net/page/item_support_policy#whats-not-included-item-support as we stated this for times.

This is a HTML template, all of customization and images is all your responsibilities.
We are not supposed to support such issues while you don't have enough expertise to develop or modify the template for your client.
As a Web design Agency you will need to do that, it's not us, a template author, to deal with your clients' requests and complete your project.

Please understand this situation and being fair as we are all working in the web design design industry.

Thank you!

for Design Quality

One of the best themes I ever seen. Very sophisticated design and coding.

Awful service, the theme is incomplete the files for download are not the same that you receive! There are missing sections, missing components and missing CSS files. Also there are important part of the theme that are not design like the user section after login. Please think very well before purchasing these theme.

Author response

Hi carlosarivera,
Could you please contact our support officer at http://rubikthemes.com/support so we can know what is your issues then?
Other buyers can complete their sites without any missing css files.
We doubt there is some mis-using of misconfiguration at your end.
Thank you for your kind understanding!
Michael from RubikThemes

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