544 comments found.
Submitted 2 tickets about the purchase token and still no reply. can someone please get back to me? Its been 2 days
@mcbay22 Did they ever fix this for you?
Dear Andrewocaa,
We have received your ticket request and replied there please check.
Looking forward to your reply.
Regards, Sumit
I haven’t received anything @sumit_et? Ive messaged you guys on Facebook, on the support email, on twitter and no replies anywhere??
can you just fix it for me please? @mcbay22 did that email ever arrive into your inbox?
Is this some sort of Scam?
Dear Andrewocaa,
I have sent an email to you please check.
Let me know if you still not received the email.
Regards, Sumit
Thanks so much for the help in fixing!
Hi. I bought a second licence today, but when I try to activate it on my newly created site, I get an error that reads: “Something went wrong, try again later”. I need to create my website urgently, so, would appreciate a quick response towards resolving this issue, please. I have already sent a Support Ticket about migrating my first licence and/or releasing it from the current site where I installed it. Thank you.
Hi there.
Like I said in the above message, THIS MATTER IS URGENT…!!!! So, please attend to it. It’s a matter of authorising 2 licences, which, I believe, shouldn’t take you ten minutes max. Please attend to it as this is stopping me from working and earning a living…. I need to work!!!
Are you guys seeing my messages, at all, or you’re just ignoring me? Could you kindly reply and fix the issue I raised with you, please? This is becoming seriously inconveniencing now. Please assist me. I can’t keep waiting.
Dear McBay22,
We have already replied to your ticket request please check there.
Looking forward to your reply.
Regards, Sumit
Unfortunately, I haven’t received in my Hotmail inbox, any response from your team or any feedback about the ticket. I also tried to log in to the ticket portal, but I’m only accessing a login field to enter my email address only. Following that, I get a login message saying that a verification code was sent to my email address….. but none of that is reaching my email box. Could you please check if your domain is on the safelist with Hotmail and MSN? I suspect that Hotmail is blocking the messages.
Alternatively, please kindly send me a direct email with the message that you are referring to. I ask it to be sent this way, so that I may be able to work.
Thank you.
I have 2 licences for your product. You migrated one of them via the ticket, and it is fixed and working well, but the one that I bought yesterday, which is giving the error message, “Something went wrong, try again later”, is still not fixed. I sent a ticket for it yesterday, too. Thank you.
I recently purchase theme today and adding purchase code for activation but it will say something went wrong message.
Hi Christieclarence,
I request you to please submit a support ticket, on the below-given link.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Hi! Your website says that the v1.3.0.1 is available but I can’t download it from here (v1.3.0.0 only). Can you check?
Hi Marketize,
I request you to please submit a support ticket, on the below-given link.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Hi there,
Is there a possibility to use ListingHub plugin on your template ?
Best regards
Dear leaf_it,
You can use that plugin if you face any issues with it please let me know.
Regards, Sumit
Hi loolou,
There is no such options available. Let me know if you need more help.
Regards, Sumit
I already have this item and used my purchase token, but i will remove the website from web because i will not work with it anymore, i can put the token in another website and cancel on the old?
Hi wavrik,
You can use the theme license on another website if the previous one is not active.
If you face any issues with it then please submit the ticket on the below-given link.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
One Website different Logi in the Header!
Is it possible with Exponent to use different logos on some pages (in the header)? E.g. 1 main logi and on 2 other subpages a different one for side projects?
Is there a way?
Hi Newunbentmedia,
Yes, it is possible using the Tatsu header builder only.
You have to design two headers on the Tatsu header and then assign them to each page as per your requirements.
If you face any issues with it then please submit the ticket on the below-given link.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Hi there,
Exponent recent post is suddenly not working leaving a blank space instead of the latest blog article.
Can you explain me why ?
Best regards,
Hi leaf_it,
I request you to please submit a support ticket, on the below-given link.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Hi! Thank you for beautiful theme! Can you help me with mega menu? I turned it on in header tatsu builder as you promote on your documentation page, but it doesn’t look as it could. It just show every menu items horizontal (in submenu), but no in 1/3, 2/3, 3/3 widgets, if you understand. What could I do to have mega menu as you have for example in your “shop” demo?
Hi sava_a,
I request you to please submit a support ticket, on the below-given link.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Hello , i’m trying to sort(portfolio items) of filterable portfolio and(portfolio categories) of filterable portfolio. Can you please tell me: 1)how the default sorting for categories works? 2)how default sorting for portfolio items works? 3)how to change default sorting?
thanks!
i found it myself 
1) Order by name 2) Order by Date 3)PHP
Finally i had an issue in frontend and sorting were crashed, the issue was: big titles & no margins
thanks
Hi ufo21,
I request you to please submit a support ticket, on the below-given link.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Why i cant use the elementor plugin to build a custom single product page?
Hi Excellentcreative,
You can use the Elementor plugin for custom pages. If you face any issues with it then please submit a support ticket on the below-given link. So we will check and help you to fix the issue.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812,Regards, Sumit
I am trying to view the demos but firefox and google chrome is blocking the demo pages because my browser detects a security threat? If that can be fixed, thanks!
Hi Dopefetish,
We are aware of this issue and the technical team is working on it.
I will keep you posted with further updates soon.
Regards, Sumit
Hi Dopefetish,
The issue is fixed now please clear the browser cache and then check.
Regards, Sumit
Hi, since a few months the modules and importing demo’s is changed to a ‘pro’ version of Tatsu. While this has always been part of the theme and license we bought. Please make it available again or make Pro part of the theme. You cannot change what is part of a license after it has been bought.
Hi Stevenvd,
The previous version of tatsu is the free version version of tatsu and it is still available with the theme.
In the pro version of tatsu have some extra modules. That you can as per your requirements.
Do let me know if you need more help.
Regards, Sumit
Hi, well that is not correct. The modules used to be available in the Tatsu editor that comes with the Exponent theme. Therefor that is part of the purchase. Only after several years now the modules have been made ‘pro’. So we have bought the template which included all modules and suddenly they are not available anymore. So you have changed what you offer after purchase, that is legally not allowed. So please either add the pro version to Exponent Theme, or enable the modules again on the theme as they used to be. Please let me what you will do to fix the unlegal license change?
Hi Stevenvd,
I request you to please submit a support ticket, on the below-given link.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Good day, If you get this error what could be wrong?
Fatal error: Uncaught Error: Call to undefined function coursector_get_wp_post() in /home/kasielabs/public_html/wp-content/plugins/coursector-elementor/page-fields.php:165 Stack trace: #0 /home/kasielabs/public_html/wp-admin/includes/template.php(1445): coursector_page_new_meta_box(Object(WP_Post), Array) #1 /home/kasielabs/public_html/wp-admin/includes/post.php(2269): do_meta_boxes(Object(WP_Screen), ‘normal’, Object(WP_Post)) #2 /home/kasielabs/public_html/wp-admin/edit-form-blocks.php(316): the_block_editor_meta_boxes() #3 /home/kasielabs/public_html/wp-admin/post.php(187): require(’/home/kasielabs…’) #4 {main} thrown in /home/kasielabs/public_html/wp-content/plugins/coursector-elementor/page-fields.php on line 165 There has been a critical error on this website. Please check your site admin email inbox for instructions.
Hi Sanagumede,
Please submit a support ticket on the below-given link. So we will check and help you to fix the issue.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812,Regards, Sumit
Can you please update about Elementor Version Release date
Hi hemantkumar9064,
Please submit a support ticket on the below-given link. So we will check and help you to fix the issue.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812,Regards, Sumit
Hi,
You still not helped me! I need your help NOW! Please answer my mails, if you cant help me, then tell me that????
Im stil waiting and didnt get any help to solve the problem. Please help me to solve this theme issue!!!!
Hi,
Im still waiting for you help. I dont understand why you ignorere me and dont help me with the theme issue.
I really help your soon, orelse i have to say it to themeforest support because i dont get any support from you.
I REALLY PISSED!!!
Hi Ramazan85,
We would like to extend our sincere apologies for any inconvenience you may have experienced. Please be assured that our technical team is working diligently to resolve the matter and provide a solution as soon as possible. We appreciate your patience in this matter.
We will be sure to keep you updated on the progress and provide you with a resolution promptly.
Thank you for your understanding and cooperation.
Best regards, Sumit
Hi,
I STILL HAVE THE THEME ISSUE, AND DIDNT GET ANY HELP!
PLEASE HELP ME, I HAD THIS THEME ISSUE IN 2-3 WEEKS NOW, AND NOBODY HELP ME!!!
Hi Ramazan85,
We are facing some issues with our ticketing system and it is fixed now. Now you will get the replies from our support team.
Sorry for the inconvenience you have faced.
Regards, Sumit
Hi Sumit,
I also send mail to you, not only created ticket in your system.
I still have this issue, so hope you can fix it now. I have waited very long time for it.
Regards Ramazan
Im still waiting! WOW!!
Hi Ramazan85,
We would like to extend our sincere apologies for any inconvenience you may have experienced. Please be assured that our technical team is working diligently to resolve the matter and provide a solution as soon as possible. We appreciate your patience in this matter.
We will be sure to keep you updated on the progress and provide you with a resolution promptly.
Thank you for your understanding and cooperation.
Best regards, Sumit
