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There is some “incompatibility” between this theme and visual composer plugin? I try to compose a gallery page with visual composer but in the frontend doesn’t show nothing. I try to reinstall and I try the plugin in other templates and works perfect
We have not had reports of this so far. Can you pls register and open a thread at the end of our support forum page – http://support.portfoliotheme.org/forums/forum/extinct-theme-support/. We will be happy to assist you.
Pls provide a temp login as a private message so that we can have a closer look at this. Thanks.
I open the topic, please is very urgent, if you want give me your email for the access
On the “Team” image output it creates an automatic link to a team member page, how can I # the link as we do not want to have a link at all.
Can you pls check if the following post helps -
Hello. I have a technical issue I need help with but when I tried to register for support, it says that someone is already registered with my username. So I assume I have already registered, however when I go to “forgot password” and put in the username, it says it’s that no one is registered under that username. I’m stuck in a loop that goes nowhere. How can I access the support network given this predicament? Thank you!
Pls send us an email via our profile page contact form – http://themeforest.net/user/livemesh#contact with the desired username and email address to be used for registering and we will take care of this for you. Thanks.
how can i solve incompatibility to IE11?
Can you pls open a thread in our support form http://support.portfoliotheme.org/forums/forum/extinct-theme-support/ with a brief description about the issue along with a link to your site .
Can I add some terms to the project details, author ..client etc..
I want to add some extra information? I read something avout custom fields, but do not know were to start. thx
Here is more information on custom fields. They can be used to display additional information about a project -
thx. I read it. Gonna give it a try!
Hi, my slider crashed after updating to the latest WP version (4.5) and theme (3.1.1). Updating slider to version 188.8.131.52 didn’t fix it. Any idea what could be causing the problem? In the backend I can see the code for the slider that you’re also using in your demo, but the slider doesn’t appear in the frontend.
I managed to fix it. For some reason the slider shortcode was deleted.
What was the shortcode you were using? I am curious since we don’t remember deleting slider shortcode from Extinct.
Seems this theme broke with Wordpress 4.5.
Pls update to latest version of the theme released a week back. Pls hard refresh your browser and the JS issue should get resolved.
Is it possible to get a new xml example file?
Yes – pls send us an email via profile page contact form at bottom right – http://themeforest.net/user/livemesh and we will email you the same. Thanks
Hi, I am waiting for my password to arrive to log into support. I am having issues changing the fonts for H1 and such. I change it in the options but it does not change on the site. Also have some weirdness on the mobile navigation. When there is a dropdown menu the page link doesn’t work for the top item, it just drops down.
Sorry to hear that you are facing trouble. Have created a password for you manually and emailed you the same with the email address you used to sign up for the forum. Pls check and get back to me if you still have trouble. Thanks!
All of a sudden, everything on my pages aren’t showing up? Only the menu, and then every page is blank. Any ideas what may have caused this?
You just need to update to the latest version of the theme. Things will return to normal. Thanks.
We have updated to version 3.0. That’s the most recent available to us. The site is still not working: ashkettlehomebuilders.com. How can I get the most updated version?
You can get the latest version from themeforest account downloads page. If you have made the update, can you clear your browser cache and check once? I checked the site in my iPhone and saw no issues. So probably this is just a browser caching issue with old files still being served. Pls open a thread in the support forum with temp login in case you still have trouble. Thanks.
Hi LiveMesh, it was always working on phones, oddly enough. It’s still not working for me on any browser. I see that the most up-to-date version is version 3.1.1, according to the changelog. However, when I download it, it says its version 3.0.
My client is quite antsy to have their site up and running! Thanks!
I checked the site on my desktop and see that it is still running older version of the theme and hence the issue. Older versions of the theme are not compatible with WP 4.5 version. Pls upgrade to the latest version of the theme.
When you download the latest version, pls check the style.css file in the extinct.zip file – it must read version 3.1.1. If you still have trouble, pls open a thread in the forum – http://support.portfoliotheme.org and provide us a temp login and we can get the issue fixed for you by upgrading the theme.
Yes, LiveMesh, that’s what I was saying above. Version 3.1.1 does not download from Themeforest when I download the file. I need the most up-to-date, but honestly don’t want to pay for the support package. The most up-to-date version should be available to me as a purchaser.
Pls send us an email from my profile page. We will send across the updated version.
Have emailed you a copy of the latest version. Pls update and the issue will be resolved.
I find it strange that the copy of the theme you download from ThemeForest is outdated. I did download one for verification and the version was indeed 3.1.1.
Can I add a sidebar to the woocommerce shop? No matter what I try it will not show up
add_filter('mo_theme_layout', 'mo_woocommerce_layout', 10, 1);
Thank you very much!
I used the theme for a friend’s website and they just came to me and said that the content on the home page is not showing up in desktop/laptop browsers. It looks fine on phones and tablets, and I don’t see anything wrong in the backend that would make it incompatible with laptops. As usual, this all happened within 3 weeks of my support expiration. Any help would be appreciated. Thanks!
The URL is http://hanalena.com
You just need to update to the latest version of the theme. Things will return to normal. You can download latest version theme from your themeforest account > downloads tab .
What’s the best way to update it without losing all the extra work I did with it?
The way I update is to replace all files. No matter what method you use (there are plugins too like this – http://wordpress.org/plugins/easy-theme-and-plugin-upgrades/ and http://www.wpexplorer.com/envato-wordpress-toolkit-guide/ to update easily), you will need to backup your changes and redo any changes you made to the files on the new installation.
Use tools like DiffMerge or WinMerge to compare the old and new files and redo the changes. You will spend probably an hour doing this but not more, specially if you have made changes only to a few select files. The settings data will stay and hence Custom CSS entered into theme options should be fine. It’s always a good idea to have a backup though. Hope this helps.
Best way to protect yourself from theme updates is to always make changes in the child theme. The theme is mostly child theme friendly and hence when you have time, you can probably go through the changes you have made to the core theme files and try to move them to child theme so that the core files are not affected and upgrades are smoother.
Help! The SiteOrigin page builder plugin doesn’t run or show at all on pages ie the PageBuilder tab is missing altogether. If I switch the theme to the standard Wordpress twentysixteen theme it shows but with Extinct it doesn’t. I need a solution asap. Can anyone help?
Pls ensure if you have checked pages and posts in “General” Settings of Page Builder .
yes, all checked correctly. I’ve also switched off all other plugins and it makes no difference. It only appears when I switch off the Extinct theme and switch to the WP twentysixteen theme or similar native theme
Can you pls open a new thread in our support forum – http://support.portfoliotheme.org/forums/forum/extinct-theme-support/ with a temp login to your site as a private msg , so that we can take a closer look at this issue .
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