73 comments found.
It seems that star rating on comments within woocommerce is not supported by this theme. Do you have a fix for this? The stars appear for the user but on click nothing happens and they are not recorded to the database.
Hello,
The ratings are supported, let me check again to make sure everything is fine and i’ll get back to you.
Best
Hello,
The stars system is working but has indeed a styling issue. Until I release a theme update you can add this styles in Appearance >> Theme Options >> Custom CSS.
https://bitbucket.org/snippets/okthemes/zeaoKqThanks for letting me know, Cristian
Hi There,
I have some issues with loading the shop page. When the shoe pages loads, all the images are overlayed. When I refresh the page everything is okay (see the two images)
https://picload.org/view/daolrrli/1.jpg.html https://picload.org/view/daolrrlw/2.jpg.html
Another problem I have. The site isn’t loading on mobile phone. It always shows the loading bar but nothing happening.
Thanks for your answer.
Hello,
Please send me your website URL so i can investigate, I’m not aware of this kind of problems so far. Send the credentials to support[at]okthemes.com if you don’t want to make the URL public.
Thank you
Hello Sinan,
Seems to be a problem with the initial images loading. Please replace all code from /js/custom.js file with the one from here: https://bitbucket.org/snippets/okthemes/XedLGX and let me know if you’re still experiencing issues.
Thanks
Hello Disgogo
I replaced it and it seems to work now. I will get back to you if I have any problmes.
Thank you 
Ok, great to know that. Thanks
Hi, how to replace the wishlist on home with for example myAccount? Can find any Setting 
Thanks in Advance and thanks for this great Theme!
Hello,
Thanks for your comment.
That change must be done directly in the code, there is not an option for it. So, please send me exactly what you need there and I’ll send you the code.
Best
Hello, so fast. I appriciate that really much! I just need a replacement Code for “part-default-menu.php” to open siteurl/my-account (in German mein-Konto) so replace “wishlist” with “Mein Konto”. Would also be very nice to have a search Icon here … Finally, can i remove the site Name in the page-meta-wrapper? Thanks in Advance!!!
Hello,
Ok, just replace the contents of part-default-menu.php with the one from here: https://bitbucket.org/snippets/okthemes/9eGE9G
I’ll add a search icon in the next update, thanks for your suggestion.
Regarding the site name from page-meta-wrapper, I’m not sure what you mean cause you don’t have a site name there only page/post titles …
Let me know how it goes with that code.
Best
Thanks Christian! Ill be back to this today 
Best Service! Regarding the “site Name in the page-meta-wrapper” just saw that my site is different to the demo .. Screenshot: http://ge.tt/95P6y1p2 the sitename is always added to pages and blogposts : http://ge.tt/5DdFy1p2 howto? Latest wanna let you know that Instagram is not working (also on you Demo: Instagram has returned invalid data.)
Regards and have a good Weekend.
Hello Alexander,
I cannot see the images from the links you send me … can you upload them again? I released a theme update for the Instagram problem, you just have to update the theme.
Best, Cristian
I put them to imgur: https://imgur.com/a/1RxqG
Thanks, but I’ll need to investigate that more, I’m guessing a plugin is messing with the titles. Please send me a temporary admin login to support[at]okthemes.com
Best,
ok .. on its way
Hi there,
I think soemthing changed with instagram Plugin, because I get the following erorr: Instagram has returned invalid data.
You also get this error on your demo page.
So let me know how to fix this.
Thank you
Hello,
Thanks for your notice, indeed Instagram changed its API structure and for that reason, the Instagram JSON is not loaded correctly anymore. I’ll update the script in conjunction with the new API and release an update today.
Thank you once again, Cristian
Hi Thanks for your answer!
Hi I am using your theme and the instagram has just stopped working again i also cannot upload images at all. Please can you take a look
I have the same error as the person above. what is going on with this theme?
please can you fix this along with the images ? thank you
Hello Carolina,
Thanks for your notice, indeed Instagram changed its API structure and for that reason, the Instagram JSON is not loaded correctly anymore. I’ll update the script in conjunction with the new API and release an update today.
Best, Cristian
Hi, Cristian
I recognized a little problem at the checkout and login page. The buttons aren’t the same as yours in the template and as the buttons at the rest of the shop. (See attached pictures)
At the moment it looks like this: https://picload.org/view/dacooraa/3.jpg.html https://picload.org/view/dacoordw/4.jpg.html It should look like this: https://picload.org/view/dacoorar/5.jpg.htmlWhat I have to do?
Thanks Sinan
Hello Sinan,
That means you have a javascript error on page, please send me a temporary admin login to verify what’s the problem.
Send the credentials to support[at]okthemes.com
Best
Hi,
I have some problem with the Instagram feed. I did also a Update from 1.2 to 1.3 but it still not working. The error is the same “Instagram has returned invalid data.” What can i do to resolve this..?
I figured out, instagram feed is working.
Great! You just have to update the plugins also.
Best, Cristian
Hello, working with your build has been great. I noticed someone had the same problem as me. The shop page product images are layering on top of, or overlapping each other. It will usually happen on the first load, both my laptop and my mobile phone. I saw that you posted a link in the reply to fix it and was wondering if I should do the same. Thanks in advance!
Hello,
Great to know you’re enjoying the theme. Regarding that fix, yes you should use it if you’re experiencing overlapping issues.
Let me know how it goes.
Best
Hi, I have a problem with the popup / newsletter with MailChimp. When you visit the site (www.esherfashion.nl) for the first time, MailChimp opens a popup to sign in for a newsletter. I want to disable it when you visit the site for the first time. I used the sing up form on another page on the site.
Where can i find the settings to disable it.
Hello,
Go to Appearance >> Theme Options >> Modal and disable it from there.
Best,
Hi
Is it possible to show a form to register customer at the checkout page. At the moment there is only the form to login as existing customer.
Thanks for your help
Sinan
Hello,
Yes, it’s possible, you just have to disable the guest checkout from WooCommerce >> Settings >> Checkout. See this: https://imgur.com/a/DVlC2
I already deactivated it for you.
Best, Cristian
Hi Cristian,
I already saw this option. But is it also possible to let the customer choose? So for example, if he wants to register he can activate a checkbox which opens the register form and when he doesn’t want to register he can order as guest?
Because I don’t want to force my customers to register.
?
Hello,
WooCommerce does not have this option and at the moment I cannot find a plugin to replicate that behaviour.
Can be done as custom development but I don’t think it’ll make much sense, you can leave Guest checkout on and inform the user to go to My account page (where he has login/registration forms) to register if he wants to.
Best,
Hi,
I have another Question. The Scrolling in the checkout page doesn’t work so well. When I leave a required field empty and want to press the place order button I will get error message in a red box. So far so good. The problem is, it doesn’t scroll to the top of the error message, so the customer doesn’t know what happende. Is it possible that it will scroll to the top of the error messages?
Thank you
Hmm, it’s working fine for me … I mean it does scroll to the error/warning message. On which browser are you experiencing this issue?
Best
For me it works with google chrome. But with the firefox browser I have this issue. The Error Messages dissapears under the sticky menu. I don’t know what the problem is. Thanks for you good support.
?
Hello,
I cannot replicate it, even on Firefox … Can you please send me your Firefox version? Did you tried to do a hard refresh?
Thanks
Hello ,
Please I need your support,
I’ve downloaded the fabio theme last week, today I’m trying to make some personnalisation on my website and I want to change the font but it seems that it doesn’t work on :
Appearence - fonts - Heading font—
Thank you in advance
Hello,
Let me try that too and I’ll get back to you.
Thanks
Hello,
Yes, you’re right, it’s a bug there. I fixed it and updated the theme, please download it again from TF and install this version.
Thanks for letting me know
Hello,
Yes, you’re right, it’s a bug there. I fixed it and updated the theme, please download it again from TF and install this version.
Thanks for letting me know
Hello,
Thank you for your help,
I’m a beginner in wordpress, is it easy for me to download it again, it will change anything on my website ? or could me please provide me with a documentation ?
Thanks again
Hello,
The easiest way is to use the Easy Theme and Plugin Upgrades plugin. You just have to install this plugin and then go ahead and install the theme like you normally would, this plugin will basically overwrite the theme files. You’ll not loose anything, unless you modified the core files.
See this guide: https://okthemes.kayako.com/article/2-how-to-update-a-purchased-theme
Thanks
Hello ,
Easy Theme and Plugin Upgrades plugin isn’t compatible with my wordpress version, I have WordPress 4.9.5, can recommand me an other compatible plugin ?
thanks
Don’t worry it works just fine, you can install it.
Best
Hello,
Thank you so much, it works now
Please can I center the logo in the header of my siteweb with fabio theme?
Thanks,
Sorry but at the moment there is not available such an option.
Best, Cristian
even with a code ?
Not easy cause you have to modify in many places. Send me a screenshot on how you want it and I’ll see what can be done.
Best
how can i send you a screen shot ? i want it to be in the center of the header
Yes, as I said, there is not an easy way of doing this. I’ll think of a way of implementing it and include it in a theme update.
Thanks
Hello,
I need to add a store locator and a search icon next to my wishlist icon on the header and also a free shipping bar like this siteweb https://www.stellamccartney.com , Can I do this please without coding ? since I’m not familiar with code,
thank you
Hello,
You can add this plugin for store locator: https://wordpress.org/plugins/agile-store-locator/
You can set the shipping bar from Appearance >> Customize >> WooCommerce >> Store notice
Let me know how it goes.
Best
Hello, I put a free shipping info on the store notice as you said, I think it goes well, but I don’t know if I can make it directly above the header, like the website I sent you before https://www.stellamccartney.com/ma
here is my website http://zynebabouches.com/
thank you for your help
Hello, I contact you because I activated the ssl to have my secure site but ill there is a problem because it always displays the “i” Information or Not secured and my host 1 & 1 told me that it was a problem from the theme “FABIO”. They have installed a ssl plugging but it still does not work. Can you do something please? Thank you
Hello Catarina,
Can you please send me the URL of your website? Send it to support [at] okthemes.com
Best
