432 comments found.
Hi dear, do you plan to release an update working with Wordpress 6.4 before the end of the year? Thanks for the info.
Hello,
Yes, that’s the plan.
Hi,
does the built in contact form come with an acceptance checkbox? Thanks!
Hello,
I’m sorry, but this component is not available. Let me know if you have further questions.
Hi, when can we expect an update to the Slider Revolution plug-in? This plug-in has been out of date for quite some time now and all but the latest versions are compromised with a serious security flaw as detailed here: https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/revslider/slider-revolution-6612-authenticated-administrator-arbitrary-file-upload
It would be very much appreciated if we could at least get some sort of rough time line as to when this will be updated.
Thanks.
Hello,
Please send me a private message: quanticalabs@gmail.com
What I am doing if the licence of your theme was stolen?
Hello,
I suggest contacting with Envato Support in this case: https://help.market.envato.com/hc/en-us
Thank you!
You’re welcome.
Hey, would this theme be suitable for a blog for children?
Hello,
Yes, of course.
Great, thank you
You’re welcome.
Hey, would this theme be suitable for a blog for children?
Hello,
Yes, of course.
I have a website that will add a new language and for that we are using WPML. I’ve realised that it actually does not support WPML like in other themes because the content is not on the post_content field on the DB but it’s a post_meta row. So I’ve duplicated the row and changed the post_id to the new page. Guess what? Still doesn’t work. So I would like to ask You to explain How should we proceed to have the English page content copied to the New Language, in order to maintain the structure of the Original page. Thanks You.
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
I cannot add a request on the support forum since the it expired 100 days ago.
Hello,
In this case you have to renew your support.
I keep getting this error in my dashboard
File /home1/rsprepco/public_html/wp-content/themes/fable/multisite/1/style/PB.Frontend.css cannot be created. Please make sure that this location is writable.
my site – https://www.rsprep.com/
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hi team,
We are facing a problem with the theme. There’s a white screen and none of the elements of the page are loading.
After following the standard wordpress debugging approach, we found that when we switch to the wordpress theme 2022, the problem goes away.
Here’s a screenshot the errors in the console when the website is loaded. https://imgur.com/a/7hz9C6D
Could you please help us check this further urgently? Site link: https://www.c2vancouver.com/
Thank you
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hi, since fable last update is 02/2021. Is it still compatible with php 8.0? Php 7.4 is end of life 28/11/2022.
I changed the php version to 8.0 but the website shows error.
Do you offer solution for php 8.0 and newer versions?
Hello,
Theme works fine in version 8.0 of PHP for sure. If you will find any issue, please describe it on our Support Forum: https://support.quanticalabs.com/forum , we will check it for sure.
Why is fable theme last update 02/2021. Will there be new updates in the future?
Hello,
Yes, of course. We are working on a new update.
Is there a timeline or roadmap?
Hello,
Yes. A new version should be available before end of this year.
Do i need to buy new license to get my website working with php 8.0?
Hello,
No, you don’t have to.
Ok, how can you set up my website so it works with php 8.0?
Hello again,
As I mentioned in the previous message, our theme works fine in PHP 8.0. If you will any issue related to this, please create a new topic on our Support Forum, then we will be able to help you.
When going to php8 the website shows error, and does not work anymore. I need to buy new license to make new topic on support forum.
But first you say i don’t need to renew license?
Hello again,
You don’t have to buy a new license, you have to renew the support only.
Your support is down for two days now.
Hello,
Please me an email: quanticalabs@gmail.com in case of technical questions.
Hi. On the class component we can specify the size of the image. what is the format for that size? 700×500 700,500 700px 500px? Thanks.
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hello, I need a major fixing on this fable wordpress theme. What’s the best way to get your help. and how much would it be?
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
How to buy installation help please?
Hello,
Please send me email message: quanticalabs@gmail.com
Getting a 500 error when installing the demo data.
500
Internal Server Error
Help please.
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hi, a new client has asked me to make some tweaks to their site, and they are using this theme. Quick question, how do you change the icon colour for the icon used in the box component? As far as I can see it just adds a PNG which is white.
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
I already have an account but it won’t let me search the forum because it’s my client who has registered the theme, not us.
Hello again,
In this case you should ask your customer about login and password to the Support Forum.
PRE-SALE QUESTION: Is it possible to offer online courses in this theme? If not, what course plugin do you recommend?
Hello,
I’m sorry, but such feature is not available. In spite of this, you can use this plugin: https://codecanyon.net/item/bookingo-course-booking-system-for-wordpress/32368828
Hi, I am trying to update the latest version but it gives me some errors. How can I update the latest version to avoid problems?
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hi, presale question, is it possible to fix 3 errors in w3c validator? validator.w3.org
Hello,
I’m sorry, but these errors come from the external plugins and we are not able to control them. Please notice, that these errors don’t matter on how the site works.
Hi I’ve upgraded to WordPress 5.9 and getting the following Jquery error, will you be releasing a fix for this issue? Thanks jQuery Migrate Helper — Warnings encountered This page generated the following warnings:
https://mysite.com/wp-content/plugins/page-builder/script/jquery.blockUI.js: jQuery.isFunction() is deprecated https://mysite.com/wp-content/plugins/page-builder/script/jquery.qtip.min.js: jQuery.fn.mousedown() event shorthand is deprecated https://mysite.com/wp-content/plugins/page-builder/script/jquery.qtip.min.js: jQuery.fn.bind() is deprecated https://mysite.com/wp-content/plugins/page-builder/script/jquery.waypoints.min.js: jQuery.fn.load() is deprecated https://mysite.com/wp-admin/js/common.js: jQuery.isFunction() is deprecated https://mysite.com/wp-content/plugins/page-builder/script/jquery.qtip.min.js: jQuery.fn.delegate() is deprecated https:/mysite.com/wp-content/plugins/page-builder/script/jquery.dropkick.min.js: jQuery.fn.bind() is deprecated https://mysite.com/wp-content/plugins/wp-security-audit-log/js/common.js: jQuery.fn.click() event shorthand is deprecated Please make sure you are using the latest version of all of your plugins, and your theme. If that is the case, then you may want to ask the developers of the code mentioned in your warnings to update it.Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
The issue isn’t to do with my setup, I think this is really unfair of you to ask me to pay for another period of support because the error I’m getting is coming directly from your theme, and the page builder, it doesn’t look like you have upgraded to the latest stable release of jQuery. Thank you.
Hello 
I have a quick question: with the slider you always have a background in the demo… with me (https://krabbeleck.de) this background is only in the middle as a narrow strip?
What I have to do so that looks like your demo?
Thank you.
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!