25 comments found.
Support link doesn’t work, says 403 forbidden
You can also email the support team at : firstname.lastname@example.org
I placed ticked more than 30 hours ago. Nobody answers me. I need a refund, I cant wait more
We’ll issue a refund. But we’re already answered your ticket and followed up twice and there is no response.
Shopify doesn’t accept the zip file – liquid theme file is missing…?
It seems you’re trying to upload the entire zip that you downloaded to Shopify. But that’s a wrong procedure. Please follow these steps to install the theme to Shopify : - First of all please extract the zip file that you downloaded. - Now search for the Upload-able zip file from the extracted file. It could be in the root folder of the extracted zip or in the “Packages” folder. - Upload the zip to Shopify.
I hope this helps you. Let me know if you need further help. Thanks.
Hi guys, I bought the theme and have a question for the support. can you send ma contact details? the support button here doesn’t work. Thank you.
Hello, Thanks for your purchase. You can reach out to support here : https://ishithemes.freshdesk.com/
hey, shop.js file is editable right?
yes it is.
Hi, some icons doesn’t appear anymore on the theme like the arrows in carrousel and in mobile menu. Is it possible to solve this? Thanks
Hello, Yes ofcourse our team will help you with the issue. Please create a support ticket here : https://ishithemes.freshdesk.com/
Hello i can’t figure out how to import this i am new to shopify thank you for your help
.No it’s ok i figured thank you and good job
If you face any further issues, please create a support ticket on : https://ishithemes.freshdesk.com/
How do i edit the footer? Where it says 2021, Fablous I am looking in the footer code and cant seem to find it.. Thanks
Hello, Could you please contact our support team here : https://ishithemes.freshdesk.com/ They will quickly guide you on the changes
Thanks a lot for your patience and understanding.
Hello is the $34.00 a one time payment? or a monthly fee?? how does this work to instal it in shopify?
Hello, Yes $34.00 is a one time payment and you get lifetime free updates and license.
Once you purchase the theme, you get a download package which you can install on shopify and use it.
If you face any issues, please contact our support at : https://ishithemes.freshdesk.com/
Is it possible to add videos in the product carousel along with product images? Need to add UGC videos of actual customers using the product so just want to make sure this is possible? Thanks
Hello, Yes it is possible to add product videos in the product carousel.
If you don’t see the videos when you add, just contact our support team at : https://ishithemes.freshdesk.com/ and they’ll guide you with it
Hope you are doing well (https://apps.shopify.com/growave).
Tim is here from Growave.
I am interested in co-marketing and integration with your Shopify themes, would you mind letting me know if you are interested?
Let me know what you think and feel free to get back to me at email@example.com
Planning to buy this theme and the GTMetrix speed mentioned as 92 but when i run on the demo page it shows me 39 for mobile and 82 for the Desktop view. I am bit concerned about the mobile view score. Do you have any demo landing page for mobile which has faster response time. So I can verify that and make my purchase.
We understand your concern. Since the demo showcases the entire sections with high graphics images, it could show a bit lower score. Unfortunately we don’t have any landing page for mobile that could help you verify the load time. In case you need any further clarifications, you can reach out to our team at : https://ishithemes.freshdesk.com/
Hope this helps.
I can understand. Is it possible to split these css files to smaller files to impreove the performance. It can be simple task to do from your side without much code changes. and it seems it can improve the performance
Also when i click on the link https://ishithemes.freshdesk.com/ it gives me a 403 error
We will surely try to help you with everything we can. Could you please try again with the support link? It seems to work fine.
I really appreciate your cooperation and patience.
this code does not work!Title goes here. Description goes here.
Please help, I need more tabs!
Hello, Could you please contact our support team at : https://ishithemes.freshdesk.com/ ? Our team will guide you on the issue.
hi can you guys tell me where is the simple slider options? it wont display them only to add a banner photo. thanks
Hello, Could you please contact our support team here : http://ishithemes.freshdesk.com/
They will guide you with it
Hi, I’m trying to install the theme in the Wordpress platform but the system message is that the style.css file is missing, kindly, can you please help me with this issue? Thank you very much.
Hello, The theme you purchased is a shopify theme and not a wordpress theme. Please contact our support team at http://ishithemes.freshdesk.com/ to get help regarding installing the theme on a shopify platform.
Hello, thanks you for your quick answer, I have another question; the WP Shopify plugin works well enough if it’s installed on the WordPress platform with this Shopify theme? Thanks a lot.
Hello, The theme is developed only for the shopify platform and could be used only on shopify. It cannot be used for any other platform.
Thanks for your answer! Is there any chance you could return the money? This platform is unknown to me, and won’t be use the theme.. or changed by a WordPress one… Sorry for the inconveniences
Please contact our support team at http://ishithemes.freshdesk.com/ they will guide you on further process.
Thanks a lot! Is there any chance you have this very theme in WordPress?
Currently we don’t have this theme in wordpress. We request you to contact our support team at http://ishithemes.freshdesk.com/ for any kind of assistance.
Finally found the theme i was looking for!. All great soo far thanks for made this by any chance can you provide the header banner slider psd please? i want to use the same background, fonts and order to made mines. please please please
Hello, We’re glad you liked the theme!! Could you please contact our support team at : http://ishithemes.fresdesk.com/ ? They’ll guide you with next steps
Thank you soo much!
Hello, why is the performance of the theme is very slow? i set up the theme for my store but the website speed is very slow https://prnt.sc/x82yig as you can also see it here https://prnt.sc/x83392
How can i make it faster?
Hello, Sorry for the trouble. Soemtimes the performance may get impacted due to heavy assets and apps used on the store. However could you please contact our support team : http://ishithemes.freshdesk.com/ They will guide you on the issue
Hi i cannot add reviews on my product page. When i select it it just goes to the bottom but does not show to write a review.
Could you please contact our support team : http://ishithemes.freshdesk.com/
They’ll guide you on the issues you’re facing