121 comments found.
Hi Guys, just bought the theme and ERROR from the beginning. I created a short video and prtsc. and sent them to support but the status of the ticket is still ” Being Processed since 18 hours 45 minutes – case ID is #27458” Kinda slow in supporting customer :((
We have assign your ticket on first priority so you will get update within few minutes via your ticket #27458. We provide six months free support to any theme related bug.
I have used the theme before, but reinstalled the theme again because I had backup issues, on same domain. I can’t change site name and color
Ok, You can reinstall theme on your store. If any question or issue with theme then submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team guide you about all your technical question or issue.
Great support and technical help in record time. Thanks
Thank you, we appreciated. Please review here. https://themeforest.net/item/face-art-woocommerce-responsive-theme/reviews/7650943
Is this template compatibility with WooCommerce 3.6.2? Recently i’m update WooCommerce plugin to 3.6.2 and see this error from wordpress:
“Your theme (WCM010014-Child-Kitchen) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again”
This theme fully support to latest version of wooCommerce and wordpress. If there any issue with theme only then technical team help you. Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team fix your outdated file issue on your store.
I have no details of this errors. Site work OK. So i don’t know, why the wordpress show this message. I have out dated suport of theme, so i can not submit ticket. I can buy support, but i don’t know – is it help me?
Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team fix your outdated file issue on store, no need to renew your support time for this small issue.
There is an error in html code: “Start tag a seen but an element of the same type was already open.” (i found it with https://validator.w3.org/nu/?doc=http%3A%2F%2Fwordpress.templatemela.com%2Fwoo%2FWCM01%2FWCM010014%2FWP2%2Fshop%2F%3Fleft) So i found it on my site too, so how i can fix it (that we have no in this catalog tag twice?
For any technical question or issue with theme contact to technical team with all your details at https://templatemela.freshdesk.com/support/home so they can fix all your theme issue and guide you about all your technical question. We provide six months free support to any theme related bug.
I have theme support for 2 years, but now it’s ended.
Ok, Can you provide your ticket ID? so we can assign on first priority.
my theme support is ended, so i have not tickets ID.
You can create new ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team check it all your theme related issue.
He!, I have an issue with Revolution Slider
Error: Revolution Slider Error: The param navigaion_type not found in slider params.
Any idea on how to fix this ?
Thanks
Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team perfectly install theme on your store and check it all your theme related issue.
in demo these option not showing http://prntscr.com/l0z1ic
It’s not any issue with theme, Just need to enable all those option from wordpress admin panel.
Nice theme ! 
It works great with this plugin: WooCommerce Paintings Wall Preview – Popup – : https://codecanyon.net/item/woocommerce-paintings-wall-preview-popup-/22417089
Thanks.
Hello, i can’t disable the title in home page, what’s wrong? Thank you
You need to contact our technical team with all your details at https://templatemela.freshdesk.com/support/home so they can guide you about all your technical question or issue.
Hi, I need to manage the theme setting from external backend that I have created. For woocommerce settings I have no problem because it’s have some beautiful API, but now I need to manage also the theme setting from API… There are this API for your template?
Very thanks
You need to contact our technical team with all your details at https://templatemela.freshdesk.com/support/home so they can guide you about all your technical question or issue.
well done! good luck to you! 
Thanks.
Hello there. Where can I find the shop page with the left sidebar .. I mean .. the page where we have the categories with images?
Thanks in advance!
You need to contact our technical team with all your details at https://www.templatemela.com/support/ so they can help you about all your technical question or issue.
You need to contact our technical team with all your details at https://www.templatemela.com/support/ so they can help you.
Hello,
I don’t know why, in some computers when I click on some toggle titles he redirects for strange websites… do you see? Please click in some random toggle titles in this page:
http://shoponlineracing.com/coferol/index.php/produtos/Please contact to our technical team with all your details at https://www.templatemela.com/support/ so they can help you for any theme related issue.
Hi!
Please pay attention to the ticket [#FLA-215-12741] – it’s really urgent and the problem can be clearly seen on your demo, so it’s definitely a bug. “Loading” text is shown on the main image of an open product, when viewed on tablets.
Looking forward to a fast and efficient resolution of the issue. Thank you!
Already we have assign your ticket on first priority, so you will get update very soon via your ticket.
Hi!
Could you please tell me how to activate the green version – Kitchen Store?
Thanks in advance!
You need to contact our technical team with all your details at https://www.templatemela.com/support/ so they can perfectly install theme on your server and guide you about all your technical question or issue.
Hey there! Your demo sites for this theme don’t seem to be working again. 
I can get to the “select a demo” page, but after clicking on any of the actual demos I get the dreaded “Error establishing a database connection” screen.
Yes, It was our demo server issue, Now all our theme demo running perfectly.
I posted a ticket on: Posted on: 21 December 2016 05:41 AM and still no reply
Can you provide your ticket id? https://www.templatemela.com/support/ so we can your ticket status.
Your demo page no longer work (problem with database connexion).
I installed the theme and followed the instructions strictly. No menu has been imported unfortunately, no footer widgets neighter.
For now i dont need to open a ticket, just need you to handle your demo page so I can look at it.
Thx
Yes, It was server issue. Now all our theme demo running perfectly. And if any issue with our theme then please feel free to contact our technical team with all your details at https://www.templatemela.com/support/
Comprei este tema e estou tendo problema para usar o Page Builder, ele simplesmente não funciona. Já entrei em contato com o fornecedor e nada de respostas
You need to contact our technical team with all your details at https://www.templatemela.com/support/ so they can guide you about all your technical question or issue.
Hi how do I change new products on the home page to show 2 lines?
Please submit a ticket with all your details at https://www.templatemela.com/support/ so our technical team will guide you about all your technical question or issue.
