67 comments found.
I removed the footers that I don’t need.
I chose the footer that I want to be used in Footer section in Theme Options.
It is not displayed on the website.
HI,
to set up the footer for 1 page: You can choose 1 footer layout in Theme Options: https://prnt.sc/LEUtZv8gwTf2 and Page Settings:https://prnt.sc/TUi-5mOpvDmx.
Page Settings will have the priority bigger with Theme Option. The page will be displayed with all settings in Page Settings.
If you perform a custom in Page Settings, your page will run with this set up and all set up in Theme Option will be invalid. If you don’t perform custom things, your site will run with all options in the Theme Option.
Thank you!
hi! I have renewed the assistance of the theme but I have not received an answer for more than 5 days. Can someone help me?
Hi,
Sorry for the late reply!
We replied your ticket. You can check.
Thank you!
Design Request 
The top left logo is not aligned with the text below.
We use the “Box” variant and the logo is too far to the left on wide screens.
Is it possible to align it so that the logo and the text below are in line?
Hi,
Could you please create a new topic at our support forum https://cmssuperheroes.ticksy.com/ with details of your issue, your site url and login credentials. Our support team will check and help you solve problems.
Kind regards!
Hello. H2 not displayed (it is hidden) in post, page, product. Why and How to solve ?
Hi,
Could you please create a new topic at our support forum https://cmssuperheroes.ticksy.com/ with details of your issue, your site url and login credentials. Our support team will check and help you solve problems.
Kind regards!
“H2 not displayed (
is hidden) in post, page, product.” It is very clear why don’t you answer here ? I already purchased your product but it is not working. Instead of solving the issue you are trying to redirect me elsewhere. Are you unable to solve this problem?
Hi, Oh no, right now H2 displayed well in our demo site: https://prnt.sc/r1r5tk2fXzFG and https://prnt.sc/7kZLRqDQikB9 and https://prnt.sc/mnjvLMWe-S1G. Thank you!
I said : “H2 not displayed (it is hidden) in post, page, product.” NOT in the comment section or widget.
IN UNIQUE BLOG POST, H2 is hidden in the text displayed IN UNIQUE PAGE, H2 is hidden in the text displayed IN UNIQUE PRODUCT page, H2 is hidden in the text displayed.
Check here => https://paste.pics/ME1OT
Hi Please give us the link of your site or send 1 email support to email: cmssuperheroes.com@gmail.com so we can check and show solutions for you. Thank you!
Hi there—we would like to add TikTok to the social icons in our header. Is there an easy way to achieve this?
Hi,
what is the header layout you are using?
Please go to file facmaster\inc\template-tags.php and add it: https://prnt.sc/H8dfygnAWwvN.
Thank you!
Hello,
I need a quick help with Portfolio Grid. Either I try to select categories, or leave it show all the categories in the filter it adds an OPTIONAL category or whatever it is, and I don’t have that kind of a category.
https://www.atomsteel.eu/machinery/Thanks
Hi, Could you please create a new topic at our support forum https://cmssuperheroes.ticksy.com/ with details of your issue, your site url and login credentials. Our support team will check and help you solve problems. Kind regards!
Hello,
I see that you say that the theme is with added support for WPML, but the WPML support tells me that the widgets that we use on Elementor pages are Facmaster custom widgets and are not automatically translated by WPML automatic translation option.
Can you help?
https://www.atomsteel.eu/Hi, Could you please create a new topic at our support forum https://cmssuperheroes.ticksy.com/ with details of your issue, your site url and login credentials. Our support team will check and help you solve problems. Kind regards!
do you support rtl ?
Hi, Sorry but our theme don’t support RTL style. Thank you!
Hi!
sorry for the inconvenience, I found a problem on the site related to the display of payment by cards (stripe). In practice, the fields to be filled in are very small. I’ve already tried contacting stripe and woocommerce but they don’t seem to have any problems. I have already updated the plugins and the theme appears to be at its latest version 1.0.4. Can you help me solve? Customers can’t pay like that
Hi, Could you please create a new topic at our support forum https://cmssuperheroes.ticksy.com/ with details of your issue, your site url and login credentials. Our support team will check and help you solve problems. Kind regards!
Hi, your theme automatically generates Meta titles and Descriptions,. Where can i disable this? Im already using yoast to add those. I switched to 2020theme and the extra meta title / description is gone. So it must be somewhere in your theme
Hi, Could you please create a new topic at our support forum https://cmssuperheroes.ticksy.com/ with details of your issue, your site url and login credentials. Our support team will check and help you solve problems. Kind regards!
hi my support has expired already, i cant purchase a 41 dollar support to ask one question?
Hi,
what is the version of the theme you are using? version 1.0.4 or not.
Please give us the information about your site:link+Admin access and FTP to email: cmssuperheroes.com@gmail.com so we can check and show solutions for you.
Thank you!
@Hienexp
Version: 1.0.2 Great thanks, ill send you an email then.
I’ve a “fail to install plugin” everytime I try to update CMS portal plugin : https://prnt.sc/owkmWYBD8FNV
Support not answering the urgent request about a bug on their template
Hi,
Sorry for the late reply!
we get the 500 error when upload and active the plugin CMS Portal: https://prnt.sc/qJgoGhfj1iXC.
Please check replied in your ticket.
Thank you!
Hi, just want to know if how we can remove the loading gear animation at the start of the first visit of the site.
Hi, Yes, You can turn off the Page loading in Theme option: https://prnt.sc/zh_N5FgvCFSN. Thank you!
I just installed the site, but it won’t let me modify the colors of the menu bar and on its page it doesn’t say where, could you please help me.
Sorry, I’m trying to edit services but it doesn’t give the option to edit with Elementor to insert the template and when copying and pasting it it looks bad as if you were pasting a word without format, do you know if you have any tutorial to edit services?
Hi,
1 to edit the colors of the menu bar: Please go to Theme option and change the color in https://prnt.sc/KAphNVFOJOlK.
2 to edit Service:
We built the service with Elementor so
- Go to Elementor -> Settings and set up like https://prnt.sc/hFNXhROWygC5.
- Go to Service tab -> select the service and perform custom: https://prnt.sc/wS8ZCVwcW3Ui.
Thank you!
Hello, I bought the template in 2020, to date we have updated it ha I’m having problems with the project page.
How can we solve?
We have installed all the updates, we have also changed the PHP version to 7.4
Hi,
What is the version of Elementor Theme Core plugin you are using? version 1.3.3 or not.
Please try remove plugin Elementor Theme Core and setup it again. If you still have issue please send me info link and admin access your site to our support forum https://cmssuperheroes.ticksy.com/ and let me help you check it.
Thank you!
Hi, unfortunately the support period has ended I tried to upload the request but unfortunately it does not keep me going for the expired period.
I deleted the plugin several times, I downloaded the theme file again, I started the initial setup, but nothing done.
The main problem is the pages under the project section that are shown with errors.
elementor Call to undefined function cms_print_html ()
Hi, Please send the support request so we can check and help you. Thank you!
Hi, I wanted to add another information.
When I open the pages created previously with the modification of elemntor this warning comes out:
There has been a critical error on this website. Please check your site admin email inbox for instructions.
So I can’t even retrieve the old pages and recreate them.
Hi, please send me info link and admin access and FTP) or Cpanel your site to our support forum https://cmssuperheroes.ticksy.com/ and let me help you check it. Thank you!
Ticket just sent with purchased support extension.
I look forward to updates.
Ok. we will check right now. Thank you!
Best Template. SEO Expert
Regards,
Mehboob SharHi, is your template compatible with the latest versions of wordpress? (5.8.x)
Yes, our theme is compatible with the latest versions of WordPress. Thank you!
Hi there, I am having issues updating Elementor to the newest version. It looks like there is a conflict with this theme. Is there an update to the theme coming soon and if so, when? Or is there another fix for this?
Hi,
What is the version of Elementor Theme Core plugin you are using? version 1.2.3 or not.
Please try remove plugin Elementor Theme Core and setup it again. If you still have issue please send me info link and admin access your site to our support forum https://cmssuperheroes.ticksy.com/ and let me help you check it.
Thank you!
Hi,
I can’t upgrade to Eelementor 3.4 because the site is broken. I have tried to remove the Elementor Theme Core plugin but when i go to Appearence / Install Plugins it gives me a permission error.
Thanks
Hello,
You have updated Elementor with version 3.4.x? We have an update to fix this issue. You just need to update Elementor Theme Core plugin with version 1.2.1
When you remove the Elementor Theme Core plugin, you can install the require plugin here: https://prnt.sc/1q6j8x7
Thanks
Hello,
I have first updated to Elementor version 3.4.6. Then I have removed the Theme Core plugin.
When I go to install it it gives me this error: https://prnt.sc/1x8r0uy
Thanks
Hi, You can download this plugin and perform reinstall this plugin from link: https://cmssuperheroes.com. Thank you!
Hi, I can’t find the download link for the Elementor Theme Core plugin on this website. Thank you!
Hi, You can download the plugin in the link https://cmssuperheroes.com/plugins/elementor/elementor-theme-core.zip. Thank you!
Hi! I’m using Facmaster theme (1.0.3) with Elementor (3.3.1), Elementor Theme Core (1.1.8), Polylang (3.1.2) and Polylang Connect for Elementor (1.0.6) plugins.
When Polylang is active, some parts of header oraz entire footer disapear. I can’t do antything about it. After updating Elementor whole site crashes.
I tried to add footer manually in Elementor to each page (as elementor’s theme) but after that footer is fulled with default data. In fact, header also shows default data (for example logo).
How can I solve that issues?
Hello,
Are you sure you bought the Facmaster theme?
Thanks
I didn’t bought Facmaster theme, but my client did. I’m working for him. He has valid support subscription and we’re waiting for your response.
I’m not sure, you need to use the account that bought the theme to ask a question.
Hi,
my website doesn’t work because Elementor give some issue but I don’t know what is the problem. Can you help me please?
Thank you
I modify the php code on config.php, the website send me this message: Fatal error: Access level to Elementor\ETC_Element_Section::get_html_tag() must be protected (as in class Elementor\Element_Section) or weaker in /home/sprgtoog/italingegneria.com/wp-content/plugins/elementor-theme-core/inc/elementor/section.php on line 0
Hi, Can you reply? Thanks
Hello,
You have updated Elementor with version 3.4.x? We have an update to fix this issue. You just need to update Elementor Theme Core plugin with version 1.2.1
When you remove the Elementor Theme Core plugin, you can install the require plugin here: https://prnt.sc/1q6j8x7
Thanks
