Hi - your support period expired 3 years ago. In order to keep developing the theme and providing timely support to customers you need to update it. That's all."
I didnt ask for a customer support and didnt seek for any help for personal things. I shared you a problem with the theme and advised you to update the theme as a theme user since 3 years. But instead of you are checking my suggestion, you directly responded as "renew support".
As a user, i am doing something good: Sharing with you a theme problem to fix for your future customers. But you consider it that i want a customer support and sending email to renew support. When i wrote a bad comment about your attitude, you deleted my review. Again, i made anothor review and you responded again that my customer support period expired 3 years ago and keeping order to develope, i need to renew my support but you cannot fix the problem till i renew my support.
instead of 41.13$ renewal amount, i pay 59$ and buy a beter theme after your attitude for your customers who is making a suggestion for you to make your theme beter.
Well done boys. Congrats, you are loosing your customers.
Look - it's very simple. You can write as many reviews as you like. If you have an issue - then you need to have an up to date support plan. It's the only way we can afford to maintain the theme and support our customers.