Ave just bought the theme installed it but cant set it up to be like the demo you had please assist.
Hai @ zeedaddy. Thank you for your purchase and feedback, but I cannot see purchased tag against your name. Please login from the account that you used to buy the theme so that I may assist you.
dzogary is my user name and now I am currently log into it please assist Where can i Add the donate and shop fuctions ,the slider events and the rest just like how the Demo was
Cant even change the logo oooh
How can I add the Shop page??
And shop and to cart to buy the different products please reply
Hai @ dzogary. Thank you for your purchase and feedback.
1: You can enable the donate function from theme option-> Header section. To get shop on your site make sure that you have well installed the woo commerce plugin to your site. The will also be control from theme option settings.
2: You can change the logo from the theme options header section as well.
3: You have to create a page of shop & use short code on it.
I suggest you to please follow the documentation which is inside the theme folder, You will get the exact way to complete your site.
can i update to wordpress 4.3.1
Hai @ opingus1. Thank you for your purchase. Please wait till you receive official notification of update. Update when you receive email from Envato to update theme.
Thanks for your help ealier Chimpstudio. 1.Now I can’t get my home page?As is the case in the demo ,When I click on any page on the menu I see the home page just below the menu on my right as a small word “Home” to go back to home but cant get it on the Menu? 2.My Listen to podcast prayer wall, and listen to latest services are not link to their respective articles but rather when clicked am taken to the podcast,testimonies and prayers of the demo version . Please help ,many thanks
Listen to podcast, prayer wall, and listen to latest services buttons are not link to their respective articles but rather when clicked am taken to the podcast,testimonies and prayers of the demo version . Please help ,many thanks
Please contact us via item support page and provide your login details and url. Issue will be resolved there.
Listen to podcast, prayer wall, and listen to latest services buttons are not link to their respective articles but rather when clicked am taken to the podcast,testimonies and prayers of the demo version . Please help ,Ave not get any reply from my ticket many thanks
Ave managed to make them work
Hello Chimpstudio > How can I create a simple Service Times box on my right of the home page? These are my services
TUESDAYS : REVEALED WORD 5:30PM-8:00PM
FRIDAYS: JERICHO HOUR (PROPHETIC PRAYER GATHERING) 5:30PM- 8:00PM
SUNDAYS : CHAPEL SERVICES 7:00AM-8:30AM
KING’S SERVICE 8:00AM-12NOON
You need to add services short-code in : Dashboard >> Appearance >> CS Theme options >> Home page settings >> Services >> Add services title and link page as per your desire.
For more assistance follow screenshot given in the link.http://postimg.org/image/q7e6fa5gr/
Hello please see my website http://lovespringsintchurch.com/ .On the right side after the you tube video on home page there is Service Times appearing as text.Can I make a box with the srvice times to look presentable
TUESDAYS : REVEALED WORD 5:30PM-8:00PM FRIDAYS: JERICHO HOUR (PROPHETIC PRAYER GATHERING) 5:30PM- 8:00PM SUNDAYS : CHAPEL SERVICES 7:00AM-8:30AM KING’S SERVICE 8:00AM-12NOON SHEMENS 2:00PM-5:00PM
You have to add custom css to make it according to your requirement. If you just want border for this text box we can guide you about that. Please create a ticket on our support platform.Thank you
How can I set my Rss feeds to be displayed on a specific page ?
You can use any third party plugin for your required functionality. Thank you
My stageshow plugin doesnt show on my Cinema page iwanna make it appear on the G/Cineplex page to include all the options please help
Please contact your stageshow plugin support.They can help you with your query best .As we can’t provide you support of any third party plugin.Thank you
It says the last update was 10 July 15, however your change logs are back from December 2014?
Has there not been any other updates since then, as the slider stopped working when I updated Wordpress last time and had to roll back?
Hi @ Connor25. Thank you for purchasing one of our theme and providing your feedback. It was last updated in July 2015. However, change log has not been added as the update contained compatibility with wordpress and some minor fixes. I will get it added though.
Can we update to Wordpress 4.31?
Yes, you can update to latest wordpress, but make sure you keep back up of your site before updating to the latest WordPress.
How can I translate the entire theme, some PT-BR mo or po file available for download?
Hi, I have a very basic question to start with: is there a documentation / detailed manual for the theme Faith? Where can I find it? Thanks – Agnes
Hi @khpbudapest, Thank you for purchasing our theme, Yu can find theme ’s documentation with in theme’s package that you had downlaoded from theme forest, Extract the package to find documentation folder that will help you setup your site easily. Thank you
Please let us know how do we configure image in services short code, the default short code is :
[service-item icon=”fa-cog” title=”Service Title 2” link=”service_url”]
Please help with the code to display the images and not the icons. I have raised a ticket [#760715] with chimpgroup unable to get satisfactory response.
Hi @wmkakola, Your admin details are requested on support, please follow your ticket to help you with your query. Thanks!
Hi, I’m interested in this template. Will you give support long time? Considering it was created on 2014
Hi @Pabloste, Thank you for your interest in one of our theme. We are giving 6 months support as per Envato Support Policy. You may extend your support up to 12 months by purchasing extended license for support. Cheers!
Thanks!.... But my question was about updates to the theme. Are you thinking to make improvements for long time to this theme?
And I will buy it…. The theme is perfect …. really beautiful.
We are supporting this theme and will keep supporting it. Thank you for your kind suggestion and feedback.
Does this theme work with Wordpress 4.5.2?
Hi @ plauss. It supports wordpress till 4.4.1. Thank you
can you please help me with WPML? I can’t find where to translate Custom Copyright in footer for my second language? I search WPML strings but without success….
You may follow plugin documentation that will help translate your site step by step:
I know WPML very well. I am only asking for Custom Copyright text on footer of page. Can you help me with?
It is not possible with not WPML as it is custom string.
So, your theme is not fully multilingual ready…
Could you please contact support team and discuss with them where you are facing issue? They will assist you with this issue. Thank you.
I contacted support, but they told me the same…
“Copy right text is not translatable because it is generated dynamically. So, It will be displayed in the same language which has been added by you.”
So conclusion is that theme is not multilingual ready!
Hi I recetnly purchased your theme, trying to upload my logo and it doesn’t get uploaded, although it doesn’t give me any error message. Please assist
Hi @dinit, Please create a ticket at
and provide your url and login details. Issue will be seen and sorted there.
Hi, i have been trying to create a ticket it says my invalid purchase code therefore can’t create one.
Hi @dinit, Please email me from profile page on theme forest, where we can create ticket for you.
Hi Anna-smith I sent an email yesterday as you said but i still didn’t receive any response. Please assist urgently as this matter is quite urgent. Thank you
Hi @dinit, Keep following you will be replied shortly over there.
such a great theme, pls I want to buy this theme today and use for my religious organisation, but I wish to know if I can add an image to the header of the theme because they organisation really insists on that.
I also wish to know if someone can select their preferred language at the front end and the web page is automatically translated
Hi @cuibberakah, Thanks for your kind interest in one of our theme! Header image can be added using little code customization. WPML plugin is recommended for multilingual websites.
Hi @cuibberakah, Yes, Faith theme supports WMPL plugin for multilingual site.
Something is wrong with the homepage slider, even on the preview of this theme it is the same. it use to work and now my home page slider does not work. any thoughts?
Hi @ericjmcgarr, Thanks for notifying, it will be resolved soon.
I see the preview site slider has been fixed, what do I need to do to correct the homepage slider on my website? Thanks for the help
Hi @ericjmcgarr, You can add your own images in slider section.
Our churches home page slider is still broken. What did you do to fix the theme sample? I’ve removed all pics and re added them, they just wont show up, when I go back to the slider pics they are just blank. every time I re add them and save changes they disappear again. What was the fix for the theme preview site because it was the same exact issue for our church website. Thanks
Hi @ericjmcgarr, It is hard to say without seeing your site and backend. Can you please message me with your purchased account where i can assist you accordingly.
how do I message you personally so Im not posting the church Site info in this public forum? the website is Emmanuel-apostolic.org
Hi @ericjmcgarr, Could you please create a ticket on our dedicated Chimp Support Portal along with admin login details to be checked and assisted accordingly.
I am not able to add/upload the background image. I had made a fresh site but after i wasnt able to upload additional background
Hi @vipinphilipj, Can you please renew your regular license for support as i am not seeing any green supported tag against your buyer name, where support team can check this out for you.
Hello. I am seriously considering purchase of this theme so that we can use it for our new church web site. However, I am concerned whether it is compatible with WordPress 4.7.3 which is latest official version as of this moment. Would you please comment.
Hi @ jansichulajr. Thank you for your interest in one of our theme. For now, it is not compatible with latest version. The item description would be updated as soon as theme is made compatible with latest version.
Hi, the contact form is not work. is it for the version of wordpress? How can I fix it? Thanks in advance.
Hi @ pabloste , Contact your hosting provider to enable wp_mail function so that email can sent through your site.
Hello, good day, I just purchased, and trying to install now on my wordpress it keeps giving this error: The package could not be installed. The theme is missing the style.css stylesheet.
Theme install failed.
Please help me out. Thanks
Hi @ Mdiatech , Please note that you are not uploading right kind of files in the directory. You need to upload only the theme files instead of the whole files that you downloaded from themeforest. First extract the downloaded package, locate theme zip file in it after extraction and upload that file. It will work fine for you.
Read more here: https://help.market.envato.com/hc/en-us/articles/202821510?_ga=2.123987020.718728357.1495434151-124093265.1455258534
please help me out, after installing the theme, the interface does not look like what I saw, please help me with a tutorial or anyway to make it look like the real theme format, see how it looks like here: http://cmdm.online/ ’ and see how I want it to look: http://preview.themeforest.net/item/faith-multi-purpose-wordpress-theme/full_screen_preview/6976883?_ga=2.225372895.454882783.1495980859-401224102.1494527606
and what will I do to also have the layout option in my website also, because it was also in the theme. please help me out
and please, it seems my account change, it is not showing purchase, I am the mdiatech, but it is not showing purchase, I actually change my username
Hi @ olusabel ,
To have demo data as per live demo of please make sure your server has following configurations in php.ini to avoid any issue while demo data import.
upload_max_filesize = 128M or Greater.
memory_limit = 256M or Greater
post_max_size above 128M
If still trouble remains, Please create a ticket at Chimp Support Portal , with a link to your site and WP admin access. Our support will have a look at this and help. Thank you!
thanks, but how do I get my purchase code?
See article to locate your purchase code: http://chimpgroup.com/knowledgebase/where-you-can-locate-your-purchase-code/
Please, I don’t understand again, is it because I change my username from mdiatech to olusabel? and also, after downloading, I was not given the purchase code
and 61 dollar was deducted from my account
Well, Its your theme forest account settings than, you can contact envato support directly for your concern.
okay, should I change my user name back to the formal name, and thanks for your assistance
Changing user name might not hep you much. Its good approach to get your purchase code and license first than after their assistance you may set it back.
okay, please how do I contact envato for support please
You can contact their support from here : https://help.market.envato.com/hc/en-us/categories/200216004
Please help me out, I am sick of this, they are not responding
time is going. I can’t wait any longer again please
Apologies i can’t help you except supporting faith theme. Purchase code and licensing matters are out of theme support scope. Keep following Envato support to get reply for that.
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