77 comments found.
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your demo content fails and your support page does NOT display the product listed here and so my code is NOT identified. Please issue a refund or fix the issue like TODAY!
cant generate a ticket because the file name doesn’t match!
Please generate a support ticket: https://wahabali.ticksy.com/ , leave your email address or simply use author contact form for support query and we’ll help you.
Thank You
Can you help me with last version of woocomerce? I will renew support if you have files update to one of the last version. I’m waiting an answare PLS! I tried to update file by file but a lot of bug’s:(
11 days ago and no answer, and counting….
Hello,
We are really sorry about that; it looks like missed notification for that. Please generate a support ticket: https://wahabali.ticksy.com/ and we’ll help you.
Thank you
it’s a week I wait for someone to answer my ticket! SUPPORT INEXISTENT! I paid this theme, and I need support, please respond to my ticket
Hello,
All support tickets are replied.
Thank You
I’m waiting 4 days for an answer on your support site
Hello,
All support tickets are replied.
Thank You
Hello there!
I really love your HTML5 Fajar template (I use it for my website), and I’m thinking to use the Wordpress version.
But I see your last update was in 10 September 16, and this maybe problematic. Do you have new versions outside Envato?
Thanks in advance, Luis
No, we sell only through envato. You can generate support ticket at any time of you encounter any issue.
Thank You
Hi, I bought this theme is more than a week that I ask for support, I already have a ticket, I would like to know why no one answers me. Also I have a question why the form I imitated from the demo is not shown as in the demo of the site?
already replied
I commented on your answer in the tiket, then I encountered another problem, using hero slider for the home page if I go to insert a video in a continuous slide with automatic repoduction, in the mobile version the video is not played. Is it possible to view the video only once?
Please check your ticket.
Thank You
Dear Fajar team,
Unfortunately it is not possible to fully install the template with a current fresh install of Wordpress 4.9.8:- Revolution Slider causes a fatal error on php 7.2 and thus cannot be activated
- Demo data’s media fail to upload as the originals have been removed from your servers (e.g. http://fajar.brighthemes.biz/wp-content/uploads/2013/06/T_1_front.jpg shows “suspended”)
The .zip archive (downloaded 5th December 2018) does only contain file timestamps older than 2016-09-09, so it looks like the downloadable archive may not be compatible with current WP (not to speak of recent wp 5.0) at all.
Please note that this is the first time ever that I downloaded and installed the template. Unfortunately I cannot access the support as it misteriously “expired” without me ever installing the template or activating the support period. – Please start it now (or start it over if that is what you prefer to call it).
I am looking forward to you reply.
BR, Sailor
PS: Error details for >Unable to activate “Revolution Slider”< (php 7.2):
Fatal error: Uncaught Error: [] operator not supported for strings in /<path_prefix>/wp-content/plugins/revslider/includes/framework/base-admin.class.php:71 Stack trace: #0 /<path_prefix>/wp-content/plugins/revslider/admin/revslider-admin.class.php(572): RevSliderBaseAdmin::addMetaBox(‘Revolution Slid…’, ’’, Array, NULL) #1 /<path_prefix>/wp-content/plugins/revslider/admin/revslider-admin.class.php(73): RevSliderAdmin->addSliderMetaBox() #2 /<path_prefix>/wp-content/plugins/revslider/admin/revslider-admin.class.php(44): RevSliderAdmin->init() #3 /<path_prefix>/wp-content/plugins/revslider/revslider.php(164): RevSliderAdmin->__construct(’/<path_prefix>...’) #4 /<path_prefix>/wp-admin/includes/plugin.php(1897): include(’<path_prefix>...’) #5 /<path_prefix>/wp-admin/plugins.php(178): plugin_sandbox_scrape(‘revslider/revsl…’) #6 {main} thrown in /<path_prefix>/wp-content/plugins/revslider/includes/framework/base-admin.class.php on line 71
A third issue: “Your theme (Fajar WP) contains outdated copies of some WooCommerce template files.” Would you please care to update these as well?
Hi,
Please open support ticket our support forum https://wahabali.ticksy.com/ our support team will assist you.
Thank you
Dear BrighThemes,
I still do get the message
“Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”
Did you refresh my Purchase Code validity in your database already?
BR, Sailor
Hi,
you need to renew your support.
Dear BrighThemes,
“renew” implies that I had support previously – I guess you see my dilemma..
please writer here your email address or contact us through our profile page our developer will contact you soon.
Dear BrighThemes,
I purchased a fresh license now in order to start-over with my page on Fajar-base. But I see the downloaded file package is just identical (all files date 2016-09-09 and earlier).
I cannot activate e.g. Revolution Slider (on WP 5.4.2), and the support section is closed here (“BrighThemes does not currently provide support for this item.”).
Please remit my money back. I should not pay twice for the same article and not even get support for it
BR, Sailor
how do we set the header nav centre logo as default for the site? it is not available in theme options under header and when I add new plugins some of the pages generated pick up the default theme settings which are displaying the incorrect layout
Please create a support ticket: https://wahabali.ticksy.com/ and we’ll help you.
Thank You
my support has ended – please provide the solution here
Hello,
Please re-new your support package.
Thank You
Looks Like all your Demos are Broken , not one is loading Sad now your html thems they been nice
Hello,
It was a server issue but fixed now.
Thank You
is there any new update about this template?
Hello,
We haven’t plan for any update yet once we do we’ll let you know.
Thank You
Hello i have a problem with google map: “
Oops! Something went wrong. This page didn’t load Google Maps correctly. See the JavaScript console for technical details.
“
How can i resolve this problem? I also write in forum section.
Hello,
Your ticket is replied.
Thank You
How can i install google font on theme? Becouse i need a font and i cannot install
just open google font web site and embed fonts who you need. let us know if you need any help.
Thank you
thank’s a lot!
Hi There, I have a WordPress version 4.8.1. My questions before I buy:
1. Does this theme support that version? 2. If I buy the regular licence I have acceess to icons, PSD files and images too? 3. Do I have to keep paying each year the licence? or only once? 4. Can I install plugins and stuff in my wordpress site using this theme? 5. Does this theme have any sort of integration with whatsapp or facebook?
Thank you!
Hello,
1) Yes. 2) You’ll get demo files included to setup demo content not PSD files. 3) No, you don’t need to pay each year. 4) Yes. 5) No.
Thank You
I’m very upset. Yesterday I renew the support, but nobody replied to my ticket
Hello,
Sorry for inconvenience! You ticket is replied.
Thank You
Ok, thank you
Yesterday I put a new ticket. Can you reply?
Your ticket is replied.
Thank You
Fajar has major issues with newer versions of WooCommerce (cart update etc), template files way out of date. How can I get latest Fajar templates update – if available?
Please contact via our support forum: https://wahabali.ticksy.com/ and we’ll help you.
Thank You
cannot as you say support has expired, how do I get more support, no where to supply? Also why in support area(even before expiry) are no ‘articles’ available to view, only my own tickets. Is there no forum for information that might prevent repeated ticket enquires?
It looks like you are not direct buyer of theme, please login via that account through which you purchased theme and you can buy license, the way you purchased the theme.
Thank You
Hello and good morning, your support site is down again and i submitted an email several days ago and no response can you please. This has NOT been a great experience at all. I wish I would have bought another template. Have you stopped supporting this template.
Hello,
Sorry for inconvenience! ASAP support site is up, we’ll reply your ticket.
Thank You
Good Morning, How can i make a home page without the footer. There is no option ? .... Please don’t tell me to open a ticket , it does not work. i have emailed you several times and no response as to why this doesn’t work
Hello,
We received your email few days back and it’s been replied. There is no built-in option for footer to hide, if you share your site URL and a screenshot of area which you don’t want to display at gomalthemes@gmail.com we’ll help you. If support forum does not work for you, you can contact us via specified email address; glad to help.
Thank You
there is no support forum ! and my purchase code does not work, which i have told you before.
Please contact us via email address.
There is no support forum. And my purchase code does not work … i do not want to contact via email this is not professional.
We provide support via our support forum: https://wahabali.ticksy.com/ , if this does not work for you then 2nd option is email address for support.
Thank You
Please fix your support site it does not work. and there are no forums to follow. infact when i go to fill out a support ticket and my purchase code gets rejected it says that the template is not valid.
It does not happened often but we’ll fix this issue.
Thank You
I have tried to log in to you ticket system and it says that my purchase code is for another template.
so here is my question, the google maps details are not working.
error message is : Oops! Something went wrong. This page didn’t load Google Maps correctly. See the JavaScript console for technical details.
Please contact us via gomalthemes@gmail.com and we’ll help you.
Thank You
I sent you an email, I am not impressed with the support behind this template. I purchased this how can i get a refund.
Hello,
Sorry for inconvenience! We have received your email and it’s been replied. Our support time is 24 hours, thank you for your patience! For refund you can generate request at your end.
Thank You
