Support for Fallsky - Lifestyle Magazine Theme with Shop

LoftOcean

LoftOcean supports this item

Supported

This author's response time can be up to 2 business days.

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

What you should do first before asking your question

To speed along the support request, please follow the guide below:

  1. Make sure your site is running the latest version of WordPress.
  2. Make sure that the Fallsky theme and the required plugin “Fallsky Extension” have been updated to the latest version. Some known issues may have been fixed in an update.
  3. Update to the latest version of other plugins on your website.
  4. Check our Online Documentation and How-to Articles first.
  5. Disable any other plugins and then check if it fix the issue.
  6. If you still cannot find a solution, please leave a comment or email us: general@loftocean.com

Submitting a support request

When submit your support request, please include following information as many details as possible:

  • Your website URL
  • Which version of the theme you are using
  • Detailed description of the issue or the question
  • Screenshots of the problem
  • Any notices or error messages
  • Any other information that you find useful
  • If you contact us via email, please indicate which product your question corresponds to
  • And please also include your purchase code when you contact us via email.

And please write in English. Thanks!

Questions related to Page Builder plugins

1. Does the theme reply on any page builder?

No, we did not use any page builder when building our demo sites. Fallsky theme does not rely on any page builder functionality.

2. Is this theme compatible with WPBakery Page Builder (Visual Composer)?

Yes, this theme is compatible with WPBakery Page Builder (Visual Composer).

Please note: You can use the default elements included in the page builder plugin, but you cannot add the theme’s built-in home widgets by using any third-party page builder plugin.

3. Is there any page builder in this theme package?

No, there is no page builder included in the theme package.

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Contact the author

This author provides limited support for this item through this item's comments.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

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