71 comments found.
We are unable to import complete dummy content of the theme. Have issued a ticket too, but no reply yet. Please help us importing all dummy content along with the sections and so on. Else we’d have to make them ourselves and that kills the purpose of purchasing a theme with dummy content. Thank you.
Hi bigello,
The content in the demos (images, video, products…) is for the demonstration purpose only and we cannot include it in the template because of copyright matter. We are so sorry about this.
For other requests, please continue in the ticket system. Our tech guys are now with you there.
Thanks & Cheers,
RoarTheme.
SubMenu’s are not working. We tested using the Shopify preview and can see that the menu/submenus are set up properly in Shopify, and we can see a drop-down submenu working for the Head Icon that drops down: login, Register, My Wishlist, but NONE of our other navigation menus will work. I submitted a ticket but curious if anyone else had this issue.
Hi nexdog1,
Please help me submit a ticket to https://roartheme.ticksy.com under Fashion category, our technical guys will be with you 
Thanks & Cheers,
RoarTheme.
I already did 2x. PUBLIC TICKET #2333083 – It’s taking way to long to get replies to the issues I have had, and again, your tutorial is challenging at best. If you can expedite this, I would appreciate it. Otherwise, I will need to purchase a different theme and request a refund. This store is scheduled to be live by Monday and these issues are really holding us up from organizing collections and navigation. – thanks
Unhappy with the documentation. None of the sidebar menu links work, requiring me to endlessly scroll while waiting for the menu highlighter to land on the correct page. Frustrating.
Hi nexdog1,
Please help me submit a ticket to https://roartheme.ticksy.com under Fashion category, our technical guys will be with you
Thanks & Cheers,
RoarTheme.
Hi, bought the theme in November 2018. Even if I think it has great features, I ended up not publishing it as the back office is awful as it is not supporting sections and therefore the lack of flexibility wouldn’t allow the theme to grow with my business. I saw in a comment 6 months ago that an update with sections should come “soon”. Is it going to happen really soon or 6 months+ soon? Thanks
I’ve set the product image size to medium, but nothing’s changing. Is there a documentation for this?
Will it be updated soon?
Hi dlynthebrand,
We will release the update with sections support for this theme soon
In the mean time, you can check our latest products here https://themeforest.net/user/roartheme/portfolio
Cheers,
RoarTheme
Any updates?
For the Fashion theme, we’d like to add an ‘Out of Stock’ text for variants that are out of stock. Is this doable? I’d like to know before renewing support.
Hi stpaul,
Yes it is possible to change with Fashion theme
Cheers,
RoarTheme
Not just for the buy button text, but also for the variant name, correct?
Yes, I confirmed
Is it possible to grey out, strikethrough or hide variants that are out of stock so customers don’t have to go through each variant just to find out which one’s in stock and which one isn’t?
Hi stpaul,
Please help me submit a ticket to https://roartheme.ticksy.com under Fashion category our technical guys will help you with this
Cheers,
RoarTheme.
Pre sales Questions
1.does this theme support search suggestion feature [Auto complete]?
2. As this is made for fashion can we add Size chart in all product page?
3. Can we have different size option Like Large XL XXL etc same way as color option shown in your Demo product page?
Hi neelgajjar,
1. This theme does not support search suggestion. However, if you purchase this theme, we will help you with this
2. Yes you can add size chart to all product pages
3. Yes it does support
I hope this makes sense.
Cheers,
RoarTheme
Thanks for the reply. One more question As I have a LIVE website on shopify & I dont want to make changes or install new theme on live website Is there any way to test or install new theme via stagging or any other environment and then transfer it to current site?
Hi neelgajjar,
You can install various themes and your store may contain many themes at a time, but only one can be public. If you want to put a theme in stage, just don’t publish it
Cheers,
RoarTheme
Hi need help in filter options to add more options in filter how should I do that can you help me
Hi write2aashish,
Please help me submit a ticket to https://roartheme.ticksy.com our technical supporters will help you with this:)
Cheers,
RoarTheme
Hello, where I can change google map api key? Google map is not showing in contact page https://www.zeus-store.com/pages/contact-us . Thank you
Hi gianni4284,
Thank you for keeping in touch with us, much appreciated!
Regarding your questions
Please help us submit ticket on http://support.roartheme.com under Fashion – Responsive Shopify Theme category with your store info and admin access. We will help you check and fix this issue ASAP
Cheers,
RoarTheme
Thank you. I just fix it adding the google map api key in theme.liquid file.
You rock 
presale question: can i add tabs on the description for size guide and shipping?
Hi stpaul,
Thank you for your attention!
Regarding your questions,
After buying Fashion theme, please submit ticket on ticket system http://support.roartheme.com/ and we will help you add 2 custom tabs for size chart and shipping information. Of course, it’s free
Cheers, RoarTheme
Our company bought the theme about 2 years ago and we lost track of the themeforest account used to purchase the theme. Can we pay for support instead?
correction: post-sale question
Hello, What is the best format for the homepage slider images? My images continue to show up blurry. Help please?
Hi gmomp0011,
Our demos use 1380×700 pixels images. Please try this. If you are running into any problems, please help me submit a ticket to https://roartheme.ticksy.com we will help you
Cheers,
RoarTheme
I have submitted the ticket. Our images and logo are getting cropped on different devices.
https://roartheme.ticksy.com/ticket/1221702/Please help us out with this.
Hi sameerprabhu9,
We just replied your ticket. Please help me check it again
Best regards,
RoarTheme
Bought this theme but the size is too large to be uploaded to shopify. Shopify only accepts themes which are no more than 20 MB but this was 24.8 MBs
Hi Muchina_Kihu,
This happens when you are trying to upload the incorrect .zip to Shopify. 99% of the time this happens when the folder that was downloaded from Themeforest was NOT unzipped beforehand.
Within the folder there are 4 items – Readme.txt, Changelog.txt, Documentation folder and Packages folder. The file you have to upload to Shopify is a .zip file in Packages folder (rt-fashion.zip).
Hope this helps
Best regards,
RoarTheme
How can I do “RTL” support for this theme?
We have answered for you via ticket system. Please help me to check it again
Best regards,
RoarTheme
I’ve been trying to contact these guys for almost a month now! No response to my emails so far and it’s delayed my website launch. Can I get some assistance?
Hi BMLLW,
Thank you for keeping in touch with us, much appreciated!
We do not support via email anymore. Please help me submit a ticket on https://roartheme.ticksy.com under Fashion – Responsive Shopify Theme. We will help you check it.
Best regards,
RoarTheme
It wont let me send anything to that email address! I get this response
“Thank you for keeping in touch with us, much appreciated! We do not support via email anymore. Please help me submit a ticket on https://roartheme.ticksy.com under Fashion – Responsive Shopify Theme. We will help you check it.”
I have already submitted a ticket…this is beginning to be a bad experience. I am paying for support and I have been trying to contact for almost a month now and have not received anything.
Hi BMLLW,
I am so sorry about this. However, just want to let you know, we moved the supporting from email to tickets from the end of March, and we have an auto responder that informs all client about this whenever we receive emails. Maybe there was a problem with it. Again, I am so sorry about this. Now I am with you checking your ticket, please don’t worry about this
Hope this makes sense.
Cheers,
RoarTheme
BTW please let me know the ticket number. I just checked but there is no ticket under Fashion Theme
Thank you!
Okay our Thomas is now with you! Please let me know if you need anything from me This is our pleasure as always.
Wrote you 2 weeks ago, still not received any answer on my e-mail, so will try to ask here: - where can I find icon set for homepage promotion block? If there is no icon set how/where can I upload my icons to display?
Thank you for your answer in advance
Hi laci8988,
Please help me submit a ticket to https://roartheme.ticksy.com under Fashion – Responsive Shopify Theme category and we will guide you change icons or content of promotion block after.
Best regards,
RoarTheme
HI! Pre purchase question here. I noticed the theme is not high resolution. How much of a difference does this make in product images? what’s the quality amount?
Hi BMLLW,
For the products, you can use 1000×1000 pixels image. We can also help you change the image resolution in case you need
Cheers,
RoarTheme
I figured it out…thanks. Another question though…My navigation links are underlined and I don’t want the underline..how do I remove them? also, I’d like to center the headings on the landing page..Right now they are to the left…
Hi BMLLW,
Please help me submit a ticket to https://roartheme.ticksy.com, our support team will make it for you
Best regards,
RoarTheme
Hi, i really like this Shopify theme but see the last ‘update’ was in 2015. Will there be any issues on Shopify if I purchased it?
Hi bluemountain26,
Thank you so much for your interesting our theme
We did not release updates for this theme because it had fully functions as well as did not have bugs any more.
We will update this theme if it has a lot of bugs and if your customers suggest new features/functions
Hope this helps
Best Regards,
RoarTheme
